Patient Appointing Services Manager

Overview

Please note that this position is contingent upon the successful award of a contract currently under bid.

Accelerating the delivery of care and providing superior force health readiness across the Military, Federal, and Civilian landscapes. Taku is committed to providing transformative and comprehensive health operational capabilities to support customers across scientific, clinical, technological, and program management areas.

Summary:

The Patient Appointing Services (PAS) Manager oversees Patient Appointing Services operations and ensures timely, accurate, and customer-focused appointment scheduling in accordance with DHA, DHN-IP, and MTF requirements.

Responsibilities

Essential Job Functions:

• Manage PAS daily operations, staffing, workload, productivity, and service levels.
• Oversee inbound and outbound appointment scheduling, cancellations, and rescheduling.
• Ensure agents properly validate eligibility, update beneficiary information, and apply appointment criteria.
• Monitor call wait time, abandonment, first-call resolution, and quality metrics.
• Review complaints, errors, and corrective actions.
• Coordinate with MTFs and leadership regarding appointment access and operational issues.
• Support contingency operations and changes to appointing procedures.
• Perform additional job duties as needed.

Qualifications

Necessary Skills and Knowledge:

• Ability to manage multiple tasks and changing priorities.
• Strong analytical and organizational skills.
• Proficiency with Microsoft Office Suite.

Minimum Qualifications:

• 3+ years of healthcare scheduling, referral management, call center, or related experience.
• 1+ year of supervisory or management experience.
• Knowledge of TRICARE, DHA access standards, and medical terminology preferred.
• Ability to pass an employment background check.

Preferred Qualifications:

• Associate degree in Healthcare Administration, Business, or related field preferred.

Pay and Benefits The pay rate for this position is $22.93 per hour.

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.

Essential Job Functions:

• Manage PAS daily operations, staffing, workload, productivity, and service levels.
• Oversee inbound and outbound appointment scheduling, cancellations, and rescheduling.
• Ensure agents properly validate eligibility, update beneficiary information, and apply appointment criteria.
• Monitor call wait time, abandonment, first-call resolution, and quality metrics.
• Review complaints, errors, and corrective actions.
• Coordinate with MTFs and leadership regarding appointment access and operational issues.
• Support contingency operations and changes to appointing procedures.
• Perform additional job duties as needed.

Necessary Skills and Knowledge:

• Ability to manage multiple tasks and changing priorities.
• Strong analytical and organizational skills.
• Proficiency with Microsoft Office Suite.

Minimum Qualifications:

• 3+ years of healthcare scheduling, referral management, call center, or related experience.
• 1+ year of supervisory or management experience.
• Knowledge of TRICARE, DHA access standards, and medical terminology preferred.
• Ability to pass an employment background check.

Preferred Qualifications:

• Associate degree in Healthcare Administration, Business, or related field preferred.

Pay and Benefits The pay rate for this position is $22.93 per hour.

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.