Senior Field Technical Specialist

About Transtex:

TRANSTEX is a North American cleantech leader engineering innovative fleet efficiency solutions. Through our DClimate line of electric auxiliary power units (eAPUs), we combine advanced mobile HVAC technology with patented rapid-recharge battery management to cut emissions and operating costs for commercial trucking fleets.

About the Role

We are seeking a proactive, hands-on, and customer-focused Senior Field Technical Specialist to join our technical operations team. In this high-impact, newly created role, you will act as a Subject Matter Expert (SME) on our systems, bridging hands-on technical fieldwork with project leadership, customer relationship management, and training program development.

When deploying new fleet partnerships, you will lead on-site installations, commission systems, and train partner technicians on proper operation, service, and diagnostics. Off the field, you will spearhead our digital training curriculum (LMS), author standard operating procedures (SOPs), and collaborate cross-functionally with Sales, Engineering, and Quality teams to drive continuous improvement.

Key Responsibilities

Field Execution & Technical Leadership (approx. 75% Travel)

• Lead on-site fleet deployments, system standups, hardware installations, and diagnostics across commercial fleet locations in the US, Mexico, and Canada.

• Perform hands-on mechanical, electrical, and HVAC/refrigeration installations and troubleshooting on commercial heavy-duty trucks and equipment.

• Represent the company as the primary on-site technical contact, cultivating strong, trusted relationships with customer fleet managers and service shop teams.

• Travel efficiently (typically Monday through Friday, 2–5 days per trip; weekend travel is strictly minimized). Manage travel with company-provided credit cards, tools, and replacement components.

Training & Curriculum Development

• Design, build, and manage digital training modules and curricula through our Learning Management System (LMS) and multimedia presentations.

• Deliver engaging, instructor-led training sessions on-site for technical audiences and service technician groups (up to 25 people).

• Translate complex technical and engineering concepts into clear, practical documentation, service manuals, and visual training guides.

Cross-Functional Collaboration & Continuous Improvement

• Represent field service operations in weekly interdepartmental meetings with Sales, Engineering, and Quality.

• Capture field feedback, identify systemic failure trends, and communicate product enhancement insights to engineering leads.

• Provide remote Tier-2/3 technical support and guidance to partner locations as required.

Required Qualifications & Experience

• Experience: Minimum of 5 years of hands-on experience in field technical support, automotive/commercial truck repair, or heavy-duty fleet operations.

• Mandatory Certification: EPA Section 608 Certification is required (Universal or Type II preferred).

• Technical Breadth: Strong proficiency in heavy-duty automotive mechanical systems, 12V/24V electrical troubleshooting, and HVAC / mobile refrigeration systems.

• Education: High school diploma or equivalent required; vocational degree, technical certificate, or associate degree in Automotive Technology, Diesel Technology, or HVAC is an asset.

• Computer & Administrative Proficiency: Proficient in Microsoft Office (Word, Excel, PowerPoint) and comfortable working with digital tools (Learning Management Systems, document authoring tools).

• Communication & Presentation: Excellent interpersonal skills with demonstrated confidence presenting to and training groups in a workshop/classroom environment.

• Travel Readiness: Valid Driver’s License and valid Passport (or ability to obtain one) for international travel within North America. Comfortable flying frequently and driving rental vehicles.

• Self-Starter & Initiative: Ability to work autonomously on the road, solve unexpected technical roadblocks on-site, and follow through on deliverables without direct supervision.

• Team-Oriented: Collaborative mindset with a strong commitment to team success and cross-departmental alignment.

• Customer Focus: Approachable, professional demeanor with the ability to navigate customer expectations and resolve concerns with poise.

Physical Requirements & Working Conditions

• Ability to perform physically demanding tasks, including crawling under trucks, working in tight vehicle compartments, climbing ladders, and lifting company-provided toolkits and components (up to 50 lbs).

• Comfortable operating in diverse shop, fleet yard, and industrial maintenance environments.

WHAT WE OFFER

• Medical, Dental and Vision Benefits.

• Voluntary Short-term and Long-term Disability Benefits.

• 401K with company match.

• Paid Time Off and Holidays

• Great colleagues, both in the USA and Canada.

Transtex is an equal opportunity employer and welcomes applications from all qualified candidates.