Enterprise Technology Support Specialist

Enterprise Technology Support Specialist

GLY Construction | Bellevue, WA Full-Time | On-Site | $65,000-$80,000 annually

FLSA Status: Non-Union, Salaried, Non-exempt Local travel to Puget Sound jobsites

The Opportunity

GLY Construction is looking for an Enterprise Technology Support Specialist to join our Enterprise Technology & Intelligence team.

This is a hands-on technology support role serving employees both in our Bellevue office and at our construction jobsites throughout the Puget Sound region. You'll respond to day-to-day support needs, troubleshoot hardware and software, assist with employee onboarding, and regularly visit jobsites to provide in-person technology support to project teams.

We're looking for an experienced technology support professional who combines strong technical troubleshooting skills with a proven customer-service mindset. You should be comfortable supporting a wide range of users, communicating technical information clearly, and taking ownership of issues from initial request through resolution.

This is a full-time, on-site position and is not remote. Regular local travel to active construction jobsites is an important part of the role.

What You'll Do

Technology & Help Desk Support

• Provide responsive, professional technology support to GLY employees.
• Troubleshoot Windows PCs, laptops, iPhones, iPads, Microsoft products (O365, Teams, Sharepoint, Intune), network printers, peripherals, connectivity, accounts (Active Directory and EntraID), and other workplace technology.
• Manage incoming support tickets and own issues through resolution or appropriate escalation.
• Prepare and deploy computers, mobile devices, and other technology for new and existing employees.
• Support employee onboarding and technology setup.
• Document solutions and contribute to the team's knowledge base.
• Identify recurring issues and opportunities to improve the employee technology experience.

Jobsite & Field Support

• Regularly visit jobsites to support project teams and address technology needs that can't effectively be resolved remotely.
• Build relationships with project teams and understand how technology is used in an active construction environment.
• Troubleshoot jobsite computers, mobile devices, printers, displays, conference-room equipment, connectivity, and other field technology.
• Assist with technology setup for new jobsites and changes to existing jobsite environments.
• Support construction-specific applications and field collaboration tools.
• Coordinate with other members of the Enterprise Technology & Intelligence team, vendors, and service providers when an issue requires additional expertise.
• Be comfortable moving between a professional office environment and active construction jobsites.

What We're Looking For

• 2+ years of IT support, desktop support, service desk, or similar experience.
• Strong customer-service and communication skills.
• Experience supporting Windows, Microsoft 365, computers, mobile devices, printers, and peripherals.
• Basic knowledge of Wi-Fi, TCP/IP, DNS, DHCP, and general network troubleshooting.
• Experience with a ticketing or IT service management system.
• Someone who takes ownership, follows through, enjoys troubleshooting, and is eager to learn.

No specific college degree is required. We value relevant experience, technical aptitude, curiosity, and a willingness to learn. CompTIA, Microsoft, or similar certifications are a plus.

Skills That Set You Apart

Construction experience isn't required, but familiarity with Autodesk Construction Cloud/Build, PlanGrid, Bluebeam Revu, CMiC, or similar construction technology is a definite plus.

Also we're looking for someone who has practical experience using tools such as Microsoft Copilot, ChatGPT, or similar AI platforms to solve problems, research issues, create documentation, or work more efficiently.

Additional Requirements

• Valid Washington State driver's license, good driving record and ability to regularly travel to GLY jobsites throughout the Puget Sound region. Mileage for business-related travel is reimbursed.
• Ability to work full-time on-site in Bellevue when not supporting a jobsite.
• Comfortable working in both office environments and active construction jobsites.
• Ability to safely move and set up typical computer and technology equipment. The employee must occasionally lift and/or move up to 25 pounds.
• Occasional after-hours availability for planned maintenance or critical issues.

Compensation & Benefits

$65,000-$80,000 annually, depending on experience and qualifications.

GLY offers a comprehensive benefits package including:

• Company-paid employee medical, dental, and vision coverage
• Healthcare reimbursement benefits
• 401(k) with employer matching opportunities
• Paid time off and holidays
• Life and disability insurance
• Mileage reimbursement for business-related travel and additional employee benefits.

What Success Looks Like

Success in this role means more than closing tickets; it means becoming a trusted resource employees can rely on. You don't need to know every answer, but you should be resourceful enough to find it. We can teach our systems and technology, but a genuine commitment to helping people is harder to develop. If you are technically curious, resourceful, and people-oriented, we would like to hear from you.