Boston Training Specialist

About us:

Glowbar is reinventing the facial with custom, 30-minute treatments led by expert estheticians, designed to deliver results. Since launching in NYC in 2019, we’ve grown fast, with locations across the Northeast and more on the way.

In this role, the Training Specialist will lead in building and developing a high-performing team of Estheticians across their district. By partnering with recruitment, they will ensure every studio is fully staffed while building a strong pipeline of future talent. The Training Specialist will champion continuing education, empowering Estheticians with the skills, knowledge, and resources they need to consistently deliver outstanding client experiences.

As the Training Specialist, you are responsible for:

• Delivering Glowbar training programs to ensure that each Esthetician has the ability to successfully execute on the expectations for their role including achievement of product sales and product attachment
• In Esthetician training, coach on best practices for building service and retail business according to brand expectations
• Monitoring and reporting team members’ training progress, including successful completion of required training as a new hire and/or as an experienced team member to Studio Manager and Field Manager
• Partner with Studio Managers and Lead Estheticians to execute in-studio training as needed based on opportunities in treatment application, bedside manner/hospitality, and studio performance
• Gathering feedback from team members on training effectiveness, to support in identifying patterns/trends post-training in order to continuously improve the content
• Be a presence within our studios when not in program by working a minimum of five shifts/month, covering local studio call-outs, and balancing continued education with client treatment
• Provide training expertise to various company projects, inclusive of support to Glowbar events, social media content and marketing briefs

What we’re looking for:

• 3+ years of Esthetics experience or industry related training experience with a proven track record of superior client service required
• Valid Esthetics License (600+ hours of training) that meet state mandated requirements
• Must love hospitality and be people-obsessed
• Strong understanding of how to teach new team members to be a productive and efficient part of the organization
• Must have the ability to prioritize and multi-task within a fast-paced environment
• Must be a forward-thinking problem solver with a strong work ethic
• Strong interpersonal skills and independent judgment in prioritizing tasks to meet or exceed deadlines
• Strong written and communication skills
• Must have flexibility to work outside business hours when needed (i.e. weekend, holiday, and evening availability)
• Required to travel frequently between local studios and to HQ on a quarterly basis
• 1 year of Glowbar experience preferred

Your Glow Package (Compensation & Benefits):

• Annual compensation increase eligibility
• Annual bonus potential tied to company EBITDA performance
• Medical, dental, and vision insurance largely covered by Glowbar
• Unlimited paid time off and sick leave
• 6 paid holidays
• DailyPay - access part of your paycheck before payday at no cost
• Disability, accident, critical illness, and life insurance coverage
• Employee Assistance Program (EAP) with free mental wellness support
• Commuter benefits to help save on transit and parking
• Free annual Glowbar membership ($900 value) and two annual guest passes ($190 value)
• 25% employee discount off skincare products
• $150 employee referral bonuses for bringing great people to the team
• $15 product credit for every first-time client you refer

Working Conditions:

Our training program is an energetic, on-your-feet environment. You should be comfortable with:

• Standing, walking, and moving throughout your training
• Bending, reaching, and lifting up to 15 lbs
• Stairs, varying temperatures, and the occasional humidity of a laundry room

We’re the DOPEST - and we mean it. Join us, and let your career truly glow!