Remote Call Center

Remote Call Center needs 2+ years experience

Remote Call Center requires:

• Salesforce
• Optifacts
• Lab systems

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Remote Call Center duties:

• Provide quality customer service by answering inbound and outbound customer calls and/or emails and chat, prioritizing and responding to customer questions/concerns, entering orders and/or rework orders, answering optical related technical questions
• Ability to cross train in various areas within the Customer Service group to include inbound and outbound calls, proactive notifications,
• Prioritize and solve complex customer issues and concerns by troubleshooting and analyzing.