Service Center Supervisor

Title: Service Center Supervisor Location: Cincinnati, OH (On-site)

Summary:

Responsible for leading the day-to-day operations of the assigned Service Center, ensuring safe, efficient, and compliant operations while delivering an exceptional customer experience. This role oversees employees, inventory, order fulfillment, financial performance, and service center processes to achieve operational goals, KPI targets, and continuous improvement initiatives.

Minimum Requirements:

• High School Diploma or equivalent required. Associate degree in Business, Supply Chain, Logistics, or a related field preferred; equivalent experience will be considered.
• Minimum of 7 years of relevant operational, warehouse, distribution, or service center experience.
• Minimum of 2 years of supervisory or management experience.
• Previous sales, customer service, retail, or distribution experience preferred.
• Forklift certification required or ability to successfully obtain certification upon hire.
• Ability to pass a color vision test.
• Strong leadership, communication, organizational, and problem-solving skills.
• Proficiency with ERP systems and Microsoft Office applications.

Physical Requirements:

• Frequent standing and walking throughout the workday.
• Ability to kneel, crouch, balance, climb stairs, and work in warehouse and distribution environments.
• Regularly lift, move, push, or pull materials weighing up to 50 pounds.
• Ability to perform required duties for extended periods, including up to four hours without a scheduled break.
• Must be able to safely operate warehouse equipment, including forklifts, pallet jacks, and order pickers, and be comfortable working at elevated heights when necessary.
• Specific vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus, with or without corrective lenses.

Essential Functions:

Leadership & Operational Excellence

• Lead daily Service Center operations and demonstrate a strong commitment to safety, quality, operational excellence, and customer satisfaction in all aspects of the role.
• Coach, develop, and support team members while promoting accountability, teamwork, and continuous improvement.
• Monitor key performance metrics, manage operating expenses, and drive achievement of Service Center goals.
• Participate in operational reviews, reporting, and issue resolution activities.
• Support continuous improvement initiatives, process improvements, and special projects that enhance operational performance.

Safety, Quality & Compliance

• Champion the Company’s safety and quality culture while ensuring compliance with applicable regulatory, training, and operational requirements.
• Maintain adherence to inventory control, quality standards, documentation, and record retention procedures.
• Ensure consistent execution of product handling, tinting, shipping, and warehouse processes.

Customer Service & Order Management

• Deliver a best-in-class customer experience by proactively supporting customers and resolving issues.
• Monitor order activity within the ERP system and coordinate priorities to ensure timely fulfillment.
• Partner with Customer Service, Sales, and Supply Chain teams to meet customer expectations and business objectives.
• Support customer pickups, including documentation, communication, and safe product loading.

Inventory & Logistics

• Oversee shipping, receiving, inventory accuracy, and documentation processes.
• Coordinate carrier scheduling, shipment pickups, and freight-related activities.
• Lead cycle counts and physical inventory activities to maintain inventory integrity.

Who We Are:

Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline has been ranked a top workplace, so culture and maintaining a safe and clean work environment is something we take very seriously.

Carboline is part of RPM International Inc., a $7.6 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM’s market-leading brands are trusted by consumers and professionals alike to help build a better world. If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.

What We Offer:

We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential, and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan. Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

“In order to be the best, we must hire the best.”