Internal Information Manager

*** Unable to provide sponsorship at this time. Only considering persons eligible to work in the United States.

Global Support and Development (GSD) is hiring a full-time Internal Information Manager. This is an on-site position in Charlotte, N.C.

If you thrive on transforming messy streams of field data into the sharp, real-time insights that guide emergency response teams, Global Support and Development (GSD) wants you at the helm. We're looking for an Internal Information Manager based in Charlotte, NC - with up to 35% travel that could take you everywhere from regional partner hubs to the deck of our humanitarian response vessel. Whether designing sleek dashboards during "blue sky" planning or directing critical damage assessments in the wake of a disaster, you'll lead our information strategy, manage a sharp analytical team, and make sure critical decisions are powered by the right data at the right time. If you're ready to trade ordinary spreadsheets for high-impact humanitarian action, welcome aboard!

GSD offers a comprehensive benefits package to include:

• Up to 25 days of accrued vacation
• Up to 80 hours of annual sick leave
• Up to 80 hours of Military Pay and 30 Days Differential
• Medical, Dental and Vision (GSD covers monthly premium)
• Group Life and AD&D Coverage (GSD covers monthly premium)
• Retirement (Pre and Post Tax Options) and a Company Match
• Matches on Qualified 529 Plans
• Up to 14 Paid Holidays

Want to know more? Read on to learn more about the role.

PURPOSE OF POSITION:

The Internal Information Manager, leads the strategy, internal systems, and workflows required to collect, manage, and synthesize critical information and analysis across GSD. Reporting to the Senior Manager for Information & Awareness, this role ensures internal leadership, preparedness programs, and response operations have timely, high-quality information for decision-making during both steady-state ("blue skies") periods and active disaster responses.

ESSENTIAL FUNCTIONS:

• Lead the development, implementation, and continuous evolution of GSD's internal information management strategy and operational roadmap;
• Analyze information and communication channels to eliminate bottlenecks, ensure cross-departmental data flow, and maximize efficient resource use;
• Facilitate critical internal decision-making processes by identifying operational gaps, driving structured problem-solving, and synthesizing complex data, especially during high-stress, time-sensitive disaster response operations;
• Develop, implement, and track internal project plans and team targets to ensure alignment with broader departmental strategy and responsible financial stewardship;
• Manage and improve internal program data systems, databases, and collaboration platforms to ensure data integrity, reliable collection, and clear analysis;
• Ensure that outputs from subject matter experts (SMEs) and technical analysts directly feed into decision-making products;
• Continually update, implement, and train staff on GSD's Information Sharing Protocols to protect internal data security, maintain confidentiality, and ensure compliance;
• Lead the design, training, and execution of GSD's rapid assessments (including damage and needs assessments) from setting content and analysis plans to directing analysis, synthesis, and dissemination during response;
• Direct the regular production and delivery of internal situational reports, dashboards, and threat updates for both routine monitoring and emergency response;
• Ensure internal information products (briefs, maps, situational reports) are produced on time, meet high quality standards, and are efficiently distributed to relevant internal leadership and field staff;
• Promote and embed GSD's core values of accountability, humility, and integrity across all team activities and management practices;
• Supervise and evaluate Information Analyst staff, and support direct reports through regular performance feedback, professional development planning, and skill-building; and Perform other duties as assigned.

QUALIFICATIONS

Required Experience:

• Five (5) or more years of relevant management experience in data analysis and information management, preferably in the humanitarian sector;
• Three (3) or more years experience operating in data analysis and information management, preferably in an international context; and
• Proven experience developing programs and teams.

Required Education:

• Bachelor's degree (Master's degree preferred) in information management, international development, or related field; or
• An equivalent combination of relevant experience and training.

Professional Licenses/Certifications:

• Project management certification preferred.

Knowledge/Skills:

• Experience managing quantitative and qualitative operational data during crisis response and emergency operations;
• Proven track record designing, operationalizing, and leading damage and needs assessments, including analysis plans and team training;
• Ability to manage program databases and technical streams to oversee analyst output and ensure data quality;
• Proven ability to supervise, task, and mentor analytical staff to deliver quality work under tight, shifting response timelines;
• Experience building operational procedures, data-sharing protocols, and standardized workflows across internal teams;
• Skill in synthesizing complex, incomplete field data to support rapid executive decision-making under high pressure;
• Strong written and verbal skills, with a focus on translating technical data into clear briefs, situation reports, and dashboards;
• Work or travel experience in humanitarian contexts (preferably with experience in the Caribbean or Central America);
• English fluency required; professional working proficiency in Spanish and/or French preferred;
• Program oversight and management, development of programmatic policy, procedure, and guidelines; and
• Cultural awareness and the ability to work collaboratively with a wide array of stakeholders to build relationships.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

• At this time, GSD is not offering sponsorship and is only accepting applications from persons eligible to work in the United States; and
• Routine domestic and international travel up to 35% is required.

WORKING CONDITIONS AND PHYSICAL DEMANDS:

GSD prioritizes the safety, security, and well-being of all of our staff members. All employees are expected to follow strict safety protocols, including the use of personal protective equipment (PPE) as required and adherence to safety regulations (maritime, and other), to mitigate risks.

Consistent with the Americans with Disabilities Act (ADA) and North Carolina state law, GSD will provide reasonable accommodation for a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship or a direct threat to the health and/or safety of the individual or others.

These working conditions and physical demands are described to provide a clear understanding of the nature of the role, including the essential deployment responsibilities that may be necessary, to ensure that potential candidates are well-prepared for the challenging and demanding nature of the duties and realities of disaster response work. GSD is not able to reasonably predict when or whether it will become necessary to deploy an employee in this position for disaster response work. Such decisions are made as circumstances arise to meet organizational needs, and employees in this role are therefore expected to be able to fulfill disaster response work responsibilities.

Working Conditions During Non-Deployment Periods

• Work is performed in an office setting and is generally sedentary, but may involve movement (e.g., walking, standing or otherwise being mobile throughout the office) for brief periods of time;
• Ability to use hands, reach, and independently lift and move items weighing up to 20 pounds, carry, push, and pull or otherwise move objects;
• Ability to bend and stoop;
• Ability to sit and view a computer screen for extended periods of time;
• Ability to demonstrate manual dexterity to operate computer and other office equipment;
• Ability to communicate effectively with others.

Working Conditions During Deployment Periods (Including Rapid Response)

• May be regularly exposed to and required to work in varying outdoor weather conditions, including extreme heat or cold, heavy rainfall, and other extreme weather events;
• May be required to engage in irregular travel and / or work schedules, which may include extended hours exceeding 8 or 12 hours in a day for prolonged periods outside of the control of the individual;
• While wearing appropriate personal protective equipment (PPE) which is required and provided by GSD:
• Work may be conducted near moving mechanical parts, which could include exposure to loud noises;
• Work may be conducted near and include potential exposure to fumes, airborne particles, and toxic or caustic chemicals; or
• Work may be conducted in areas that include exposure to the risk of electrical shock or vibration.
• Ability to obtain necessary travel documents and fulfill any other travel requirements (including an active passport, visa requirements, vaccinations, etc.);
• This role may include deployments to support natural disaster response efforts within hazardous, dynamic, and unstable environments (economically/environmentally) in pre- and post-disaster scenarios, which could include, among other conditions: lack of access to medical care, exposure to critical incidents (including severe injury, death, traumatic encounters, and/or mental strain), and uncommon sleeping arrangements (i.e. not in a hotel, could include close living quarters and cohabitation);
• GSD's nutritional environment contains milk, eggs, peanuts, tree nuts, fish, shellfish, soy, and wheat products. Ability to make dietary accommodations may be limited. Potential exposure to food borne allergens; and
• Employees may be required for this role to work upon our Humanitarian Vessel for up to 30 consecutive days. The vessel's working environment entails performing in conditions inherent to vessel travel, including but not limited to: steep and narrow stairs and living spaces, close quarters including cohabitation, sharp surfaces, metal gangways and ladders, heavy doors, European-type plugs and wiring (220-240v, 60Hz) which cannot support all American appliances, in addition to bright and flashing lights, loud noises, nuts and shellfish exposure, poor weather, movements which can trigger motion sickness, and / or limited access to hospital / definitive care. This setting involves various sea conditions, including but not limited to rough seas, adverse weather, and potential for sea sickness.

Physical Demands During Non-Deployment Periods

• Ability to perform work indoors in an office environment;
• Ability to work a varied schedule to complete projects and meet deadlines in response to changing demands;
• Ability to travel to attend meetings, industry or professional association conferences and stay overnight as required.

Physical Demands During Deployment Periods

• Must be able to remain in a stationary position (sitting or standing) for up to 50% of the time;
• Ability to regularly engage in manual dexterity;
• [FOR VESSEL] Essential physical requirements (depending on job description requirements) may also include climbing, balancing, reaching or stretching, stooping, kneeling, crouching, crawling;
• Ability to frequently move lift, push, pull, carry items weighing up to 20 pounds for various needs;
• Ability to observe details at a close range (within a few feet of the observer), and the ability to communicate information and ideas so that others will understand (must also be able to exchange accurate information in these situations);
• Specific vision abilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

This job description reflects an assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Other duties and tasks may be assigned to this job at GSD's discretion.

Work Authorization Requirements: GSD participates in E-Verify, an internet-based system that allows employers to determine the eligibility of their employees to work in the United States. E-Verify is administered by the U.S. Department of Homeland Security and the Social Security Administration. Our participation in E-Verify is in compliance with federal law and is limited to the use of E-Verify for employment eligibility verification only. We do not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents presented for use on the Form I-9. Notwithstanding, employment is conditional upon validity of Employment Authorization Documents (EADs).

This job description is a summary rather than a detailed list of the duties performed. The essential functions, knowledge, skills, and working conditions may change along with business needs. This job description does not constitute a contract between employer and employee as employment is at will. Global Support and Development provides reasonable accommodations to assist qualified individuals in order to perform the essential functions their job requires.

GSD is an Equal Opportunity Employer, and embraces all candidates regardless of race, color, sex (including pregnancy), nation of origin, ethnicity, religion, disability, marital status, sexual orientation, age, gender identity or expression, genetic information, military/veteran status or any other basis prohibited by law.

GSD promotes diversity, equity, and inclusion in all candidate selections.