Referral Center Coordinator

Global Management Solutions, Inc., is based and operates in California and provides administrative support services to healthcare providers. It is not associated in any manner with a janitorial services company by the same name based in Pennsylvania.

Full Time Referral Coordinator In-office - Reseda, CA Monday - Friday 9am-6pm $21.00-$25.00/hr Must be proficient in Microsoft Word, Excel, SharePoint, Outlook have excellent customer service phone skills, a multitasker in a fast-paced environment Must be familiar with end of life/speaking with referral sources for hospice/palliative care services Work independently and self-motivated

Handle a high volume of phone calls, emails, Teams messages

• Earn a competitive salary commensurate with experience.
• Achieve life balance with holiday pay, sick pay and vacation pay.
• Maintain wellness with health insurance including dental and vision.
• Learn for life and stay current through tuition reimbursement.
• Plan for the future with our 401k and life insurance plans
• Become part of a great team with professionals who value and respect one another.
• Gain self- reliance, recognition and confidence while serving patients and families when they are at their most vulnerable.
• Work for an organization that has been recognized as one of the best places to work.

POSITION SUMMARY:

The Referral Coordinator is responsible for activities and actions related to promoting the services and expertise of hospice to the medical community and to patients and family members.

QUALIFICATIONS:

• Education in healthcare related field.
• Certified, licensed, or registered as appropriate.
• Two years of healthcare experience required. One year experience in hospice preferred.
• Knowledge of hospice requirements including Medicare, Medicaid, and private insurance guidelines.
• Good communications skills.
• Ability to respond to the needs of physicians, discharge planners, patients and family members.
• Ability to coordinate services with referral sources, hospice staff and patients/families.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Addresses inquiries and requests for hospice information.
• Responds to referrals for evaluation and/or admission to hospice program.
• Verifies and completes all admission and financial information and conducts chart audits.
• Assures there is a valid physician order for assessment and admission.
• Confers with clinical management regarding admission decisions.
• Coordinates admission process between all team members.
• Explain the hospice/palliative program to patients, family members, and other referral sources in an accurate, complete and thorough manner.
• Provides statistical information to the Administrator as requested.
• Assures efficient transition of patient unto hospice service, including but not limited coordination of equipment, supplies and transport.
• Maintains continuing education through academic studies, seminars, and workshops.
• Attends and participates in in-services, staff meetings and case conferences.
• Completes all documentation in an accurate and legible manner.
• Complies with hospice policies and procedures, laws and regulations and standards of practice.
• Performs other tasks as may be assigned.