Associate Product Manager - Intelligent Speed

Associate Product Manager - Intelligent Speed Assist (ISA) ____________________________________ DEPARTMENT: Product Team REPORTS TO: Product Manager - ISA / Speed Aware FLSA: Full-Time, Exempt (Salary) TRAVEL: Up to 50%

Position Summary

The Associate Product Manager will support the daily operations, development, and growth of the Speed Aware Intelligent Speed Assist (ISA) program. This position will assist with project coordination, product testing, technical troubleshooting, and supporting field technicians during installations and service activities. The ideal candidate is organized, detail-oriented, technically inclined, and able to manage multiple priorities.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Support the Product Manager in coordinating ISA operations, product development, pilot programs, and new state implementations.
• Serve as a primary operational point of contact for pilot participants, installation locations, internal departments, and external partners.
• Track assigned project schedules, milestones, deliverables, risks, action items, and status reports.
• Coordinate with Engineering, IT, Operations, Technical Support, field technicians, and vendors to resolve technical and operational issues.
• Provide remote and on-site support to technicians during ISA installations, service appointments, and troubleshooting.
• Develop strong working knowledge of Speed Aware hardware, software, firmware, vehicle integration, and device operation.
• Research vehicle compatibility, pedal harness configurations, wiring diagrams, and installation requirements; document new applications and limitations.
• Maintain accurate vehicle, pedal harness, device, installation, and service records in STrac.
• Assist with structured testing of ISA hardware, firmware, software, and in-vehicle display updates; document defects and verify fixes.
• Investigate device performance issues involving GPS, cellular connectivity, posted speed limits, speed enforcement, recall mode, and violation reporting.
• Analyze device logs, installation records, and violation data to identify trends and support technical investigations.
• Create and maintain Excel trackers, operational reports, and data summaries for project management and leadership.
• Develop and update standard operating procedures (SOPs), installation guides, troubleshooting instructions, and technical documentation.
• Provide hands-on and remote training to field technicians, Technical Support teams, and new installation locations.
• Support state certification activities, regulatory documentation, pilot readiness, and expansion into additional states.
• Identify STrac workflow improvements and automation opportunities; document enhancement requests and validate changes.
• Coordinate vendor investigations, firmware updates, product improvements, and deployment activities.
• Travel to installation shops, pilot sites, and training locations as needed; keep the Product Manager informed of progress and escalations.
• Perform other work-related duties as assigned.

Minimum Qualifications

• Associate degree in a relevant field or an equivalent combination of education and experience.
• Experience in project coordination, technical operations, product support, or a related field.
• Strong organizational, analytical, communication, and problem-solving skills; ability to manage competing deadlines.
• Proficiency in Microsoft Excel, including formulas, filtering, data analysis, and reporting; working knowledge of Word, PowerPoint, Outlook, and Teams.
• Ability to create SOPs, technical documentation, training materials, and reports.
• Ability to learn technical products, interpret diagrams and specifications, and train technical and nontechnical] audiences.
• Ability to work independently and collaborate with technicians, vendors, and cross-functional teams.
• Strong attention to detail and accuracy in data and documentation.
• Ability and willingness to travel up to 50% of the time, including overnight travel.

Preferred Qualifications

• Experience with automotive electronics, vehicle wiring.
• Experience with STrac management systems.
• Experience in firmware testing, software validation, technical troubleshooting, or quality assurance.
• Experience using automotive research tools.

Physical Demands and Work Environment

• The physical demands and work environment characteristics described here represent those required to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
• The employee regularly uses a computer and communicates with others; may sit, stand, walk, bend, kneel, or work around vehicles and electrical equipment during field support. The employee may occasionally lift or move equipment weighing up to 25 pounds. Work takes place in offices, automotive service facilities, and field locations, with exposure to typical workshop conditions. Travel up to 50%, including overnight travel, is required.
• This job description does not state or imply that these are the only duties to be performed. Employees may be assigned other job-related responsibilities. Requirements may be modified to provide reasonable accommodations.
• This document does not create an employment contract or alter an applicable at-will employment relationship.