Cashier

GENERAL JOB SUMMARY:

The Cashier is responsible for providing friendly, efficient service while accurately processing food and beverage transactions. This role supports daily operations by assisting guests with orders, handling payments, and maintaining a clean and organized service area. Alcohol service is limited to beer and wine only.

Key Responsibilities:

• Greet guests and take food, wine, and beer orders in a courteous and professional manner
• Accurately enter orders into the POS system and process cash and credit card transactions
• Serve beer and wine in accordance with all state and local alcohol regulations
• Verify identification to ensure legal drinking age for alcohol purchases
• Maintain a clean, organized cashier and service station
• Stock and restock food items, beverages, and service supplies as needed
• Answer guest questions regarding menu items, beer, and wine selections
• Communicate effectively with kitchen and service staff to ensure timely order fulfillment
• Assist with opening and closing duties, including cleaning and side work
• Report inventory, equipment, or guest concerns to management

Qualifications:

• Previous cashier or customer service experience preferred
• Basic knowledge of food service and beer/wine service a plus
• Ability to work in a fast-paced environment while maintaining accuracy
• Strong customer service and communication skills
• Ability to stand for extended periods and lift up to 25 Ibs
• Valid alcohol service certification for beer and wine (or ability to obtain)
• Must be 21+ years of age (or per local alcohol service laws)

Schedule:

• Nights, weekends, and holidays may be required
• Part-time or full-time based on operational needs

CLASSIFICATION:

Non-exempt (hourly)

SKILLS:

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Service Orientation - Actively looking for ways to help people.
• Coordination - Adjusting actions in relation to others' actions.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Speaking - Talking to others to convey information effectively.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Service Orientation - Actively looking for ways to help people.

ABILITIES:

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Follow instructions and work procedures.
• POS Knowledge - The ability to properly use cash handling syste
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
• Speech Clarity - The ability to speak clearly so others can understand you.
• Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Arm-Hand Steadiness - The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
• Near Vision - The ability to see details at close range (within a few feet of the observer).
• Trunk Strength - The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
• Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways.
• Finger Dexterity - The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
• Speech Recognition - The ability to identify and understand the speech of another person.

MENTAL REQUIREMENTS:

• Perform work requiring regular contact with others and ability to relate to other people including guests, clients and employees.
• Understand, carry out and remember instructions and comply with work rules.
• Respond appropriately to supervision.
• Perform repetitive and varied tasks.
• Follow work rules, procedures and instructions.
• Arrange things or actions in a certain order or pattern in order to complete tasks in an efficient manner.

WORK ENVIRONMENT:

• Moderate to extreme temperature changes including indoor and outdoor event venues.
• Possibility of weather exposure including sun, wind and rain.
• Moderate to extreme noise levels can apply.
• Fast paced and crowded workspaces