Project Coordinator - Special Projects

Position Summary:

Primarily responsible for coordinating customer requests for facility services with authorized contractors in a timely manner.

Position Responsibilities:

• Process customer requests for facility services according to established department policies and procedures.
• Schedule and update service calls with all appropriate parties
• Confirm satisfactory completion of service calls on behalf of Corporate Facilities Dept and Global.
• Provide timely feedback to Team Leaders regarding service failures or customer concerns.
• Partner with vendors to meet and exceed customer’s service expectations.
• Perform other related duties assigned to; including working occasional holidays, weeknights and weekends.
• Provided administrative support; i.e. (faxing, assist with bids & quotes and input documents and notes as required).
• Negotiate vendor’s quotes and proposals
• Process high volume of data and calls while inputting information into the appropriate technologies.
• Effectively interface with client’s Corporate Facility Department.
• Handle minor escalations regarding contractor errors for a service.
• Handle emergency requests in a highly expedited manner by oneself
• Enter vendor quotes into the appropriate technology as well as negotiate costs
• May draft and submit new customer proposals. Review might be required
• Work with various teams/departments on projects and rollouts assigned.

Skills and Experience:

• One year of experience working in a fast pace office environment.
• Time management: The ability to meet deadlines prioritizes, organize and manage multiple projects.
• Work well independently and as a team member in a fast-paced office
• Ability to exercise flexibility, initiative, and good judgment.
• Attention to detail.
• Strong customer orientation and communication skills.
• Basic Level understanding using Excel; Proficient experience using Outlook and Internet research tools.
• Bilingual a plus
• High School/College experience or related industry experience