Customer Service Representative

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities
• Training Provided

Job Summary

We are seeking a friendly, reliable, and organized Customer Service Representative to join our team.

In this role, you will assist customers over the phone, schedule appointments, maintain accurate records, and ensure proper follow-up on daily tasks.

The ideal candidate has excellent communication skills, is comfortable using computers, pays attention to detail, and can manage multiple responsibilities in a professional office environment.

No industry-specific experience is required. Training will be provided.

This is a 100% in-person position at our Aurora, IL office. Remote or hybrid work is not available.

Responsibilities

• Answer incoming phone calls and respond to customer inquiries professionally.
• Schedule, confirm, and reschedule appointments.
• Maintain accurate customer information and appointment records.
• Follow up on scheduled appointments and verify their completion.
• Communicate with internal team members and outside service providers.
• Monitor incoming emails, voicemails, and missed calls.
• Document customer interactions and follow-up activities in our customer management system.
• Assist with general office administrative tasks.
• Complete assigned responsibilities accurately and on time.
• Attend training and follow company procedures.

Qualifications

• High school diploma or GED.
• Previous customer service, receptionist, scheduling, or administrative experience preferred.
• Excellent phone etiquette and verbal communication skills.
• Comfortable using computers, email, and customer management software.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize daily responsibilities.
• Reliable, punctual, and able to work independently.
• Positive attitude and willingness to learn.
• Bilingual English/Spanish is a plus, but not required.