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Added 5 mins ago
Product Manager
Meta
Boise, ID
Bachelor's degree (or relevant degree equivalent): STEM subject ideal but not essential (Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied…
Added 5 mins ago
Product Manager
Meta
Boise, ID
Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm
Added 5 mins ago
FE GLOBAL PLN PRE MOR, Manager
Micron Technology, Inc.
Boise, ID
Five or more years of experience in semiconductor technology, process engineering, equipment engineering, facilities, manufacturing, planning, or related functions.
Added 5 mins ago
O
Principal Product Manager, Clinical
Oracle
Boise, ID
- $84,400 to $209,500 USD / year
…healthcare products. Team members work with Product Management, engineering, UX, AI, and customer-facing teams to translate real-world care delivery into clinically meaningful products…
Added 5 mins ago
IT Manager II - Application Development
Idaho Division of Human Resources
Boise, ID
…Information Technology Services is seeking an Application Development Manager (Information Technology Manager Level II) to lead a team of software engineers responsible for building and…
Added 5 mins ago
Associate Product Manager
FranklinCovey
Boise, ID
…skills, and in-app experiences in partnership with the Product Manager, and work alongside Engineering and Design from build through…
Added 5 mins ago
Telecom Engineer IV
Ryder System
Boise, ID
The Telecom Engineer IV will provide Tier 3 and 4 support, engineering / design, testing and deployment in all areas of responsibility of the Enterprise Voice Team; Voice Facilities, UCaaS…
Added 5 mins ago
Cyber Operate Manager - IAM PBAC Architect/Engineer
Deloitte
Boise, ID
…highly regulated client environments. You will combine hands-on engineering with technical leadership to strengthen security, support regulatory compliance, and help clients manage access…
Added 5 mins ago
Manager, Quality Systems
Otsuka America Pharmaceutical Inc.
Boise, ID
The Manager will partner closely with Quality process owners, IT, Data & Analytics, and cross-functional stakeholders to translate business needs into system enhancements, dashboards,…
Added 5 mins ago
Assistant Project Manager - AI Data Centers
Jacobs
Boise, ID
Coordinate multi-discipline engineering teams (Architectural, site/Civl, Structural, MEP, process) from concept through construction administration; chair weekly design coordination and BIM…
Added 5 mins ago
Manager Finance - Sales Incentive Planning and Analysis
Highmark Health
Boise, ID
Bachelor’s degree in Finance, Engineering, Accounting or related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree.
Added 5 mins ago
Director, Technical Program Management (Remote-Eligible)
Capital One
Boise, ID
…business strategy to join our team. As a Technical Program Manager, you’ll have the opportunity to be on the forefront of driving major technical transformations and scaling platform…
Added 5 mins ago
HT
Sr. Director Strategic Account, Semiconductor
Honeywell Technologies
Boise, ID
- $238,000 to $297,000 USD / year
You will report directly to our Global Semiconductor General Manager and you’ll work in the United States location on a fully remote work schedule, plus 50(+)% domestic/international travel.
Added 5 mins ago
Operations Manager
Barry Callebaut
Bandung, ID
The Operations Manager leads and oversees all manufacturing activities to achieve short-, mid-, and long-term production goals, ensuring strong performance across safety, food safety,…
Added 11 mins ago
Director of Quality Assurance
arizona, AZ
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
Added 14 mins ago
Technical Support Agent
Matanuska Telecom Association
Palmer, AK
…customer, Support Center, Dispatch, Field Support Technicians, Engineering, Residential Sales Representatives, and other departments as needed. This position is responsible for assisting…
Added 19 mins ago
General Engineer/ Physical Scientist
National Nuclear Security Administration
Los Alamos, NM
Added 19 mins ago
ES-DO Deputy Division Lead (Nuclear Facilities Engineering Manager 5)
Los Alamos National Laboratory
Los Alamos, NM
This position will be filled at the Nuclear Facilities Engineering Manager 5 level ($180,200 - $322,600)
Added 19 mins ago
Engineering Manager
TXNM Energy
Albuquerque, NM
Engineering Manager will lead a team of 8-12 Engineers and database administrators.
Added 40 mins ago
Engineer I/II
City of Santa Maria
Santa Maria, CA
Assist with planning, designing, and executing engineering solutions to support water, wastewater, and stormwater systems. Typical projects could include pipeline upgrades, well…
Added 50 mins ago
IL
Principal Engineer, SCADA Engineering (BESS)
Invenergy LLC
Denver, CO
- $155,000 to $182,500 USD / year
…responsibility to serve as a senior technical leader responsible for engineering, procurement support, integration, and commissioning of SCADA systems and associated communications…
Added 1 hour ago
Manager Supply Chain Programs - Level 1
SP - Orbital Space Systems
United States
Northrop Grumman Space Systems is seeking a highly qualified and energetic leader for the position of Manager 1 Supply Chain Programs to join our team.
Added 1 hour ago
Major Incident Manager
GD Information Technology, Inc.
Remote, United States
The Major Incident Manager will be part of modernizing the EHR platform to enable better data access, patient experience, and quality of care for 567 tribes, 37 states and over 600 medical…
Added 1 hour ago
Specialist, Cybersecurity (Digital Forensics)
Nationwide Life and Annuity Insurance Co
OH
Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
Added 1 hour ago
FC
SAP Programmer Analyst III
Fairfax County
Fairfax, VA
- $44.75 to $78.31 USD / hour
…SAP Workflow. The role works closely with finance, business process owners, and IT teams to deliver high-quality technical solutions that align with business…

Global Enterprise Technologies

Lead Technical Support Engineer (DC Region)

Washington, DC, United States

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Job details

Posting language: English
Posted: Oct 30, 2026

Original job description

Job Summary

The Lead Technical Service Engineer – is a senior technical authority for Field Service Engineers (FSEs). Reporting to the CS Technical Manager, the role resolves complex and escalated issues that are beyond the expertise of Field Service Engineers (FSEs), performs and oversees preventive and corrective maintenance for GET NA internal and external customers, and builds the technical capability of the FSE team through training, coaching, service bulletins and knowledge base content. The Lead identifies recurring issues and drives structural improvements with Engineering and is accountable for the quality and delivery of service on escalated cases.

The candidate must be a U.S. Citizen. This is a requirement for this position.

All offers of employment are contingent upon one’s eligibility to obtain and maintain a government security clearance sponsored by GETNA.

Having an ACTIVE SECURITY CLEARANCE is a plus

Security Clearance is not required prior to applying; GETNA will begin the security clearance process once the right candidate is selected.

Unfamiliar with the Security Clearance process? No problem! Our Security Team will walk the selected candidate through the process.

Leadership Responsibilities:

Serves as the first technical escalation point for Field Service Engineers and provides technical direction on complex cases.
Participates in the hiring and technical onboarding of Field Service Engineers.
Provides on-the-job coaching and ongoing training to Field Service Engineers to improve their knowledge of GET NA systems.
Provides technical input to the CS Technical Manager for Field Service Engineer performance evaluations.
Advises the CS Technical Manager on the technical skills, resources, tools and parts required for planned work (scheduling of Field Service Engineers remains with the CS Technical Manager).

Duties/Responsibilities – Preparation and Escalation:

Diagnoses and resolves escalated malfunctions and complaints with customers and Field Service Engineers.
Reviews drawings, specifications, complaint descriptions, system logs and background information to determine the technical approach.
Determines the work approach and execution plan for escalated and complex assignments in consultation with the customer and the CS Technical Manager.
Ensure the necessary tools, components, software and manuals are identified and prepared for complex assignments.

Duties/Responsibilities – Preventive and Corrective Maintenance:

Performs and oversees periodic maintenance on systems at customer sites in accordance with maintenance schedules, work instructions and service bulletins.
Leads root-cause analysis of complex malfunctions across hardware, software and process parameters, and resolves them.
Adjusts, upgrades or replaces hardware and software as required, and leads equipment hardware and software conversions and upgrades.
Optimize system uptime and yield by analyzing service logs and failure trends.
Carries out or oversees repairs on components and systems returned by customers.
Arranges service by hardware or software vendors to repair or replace defective products.
Performs activities both domestically and internationally.

Duties/Responsibilities – Technical Leadership and Knowledge Transfer:

Develops service bulletins, knowledge base articles and work instructions to support Field Service Engineers in troubleshooting and problem solving.
Provides maintenance training to customer operators and technicians, based on approved training materials.
Advises customers on the effective use of upgrades.
Evaluates expanding or enhanced system operations and recommends hardware and software improvements and upgrades.
Identifies and reports structural issues (e.g., recurring component failures or repeated recalibration) to the CS Technical Manager and Engineering.
Collaborates with Engineering (hardware and software) to explain errors and recommend modifications to equipment.
Identifies and feeds back commercial and technical improvement opportunities to customers to the internal organization.
Maintains knowledge of technology innovations and trends relevant to GET NA systems.

Duties/Responsibilities – Administration and Reporting:

Prepares service reports on escalated cases and discusses findings internally with Engineering
Reviews Field Service Engineer service reports on escalated cases for technical quality and completeness.
When applicable, prepares time reports and has them signed off by the customer; accounts for time and costs per assignment.
Keeps installed-base and machine records up to date.
Reports findings as input for structural product and process improvements.
Performs other related duties as assigned.

Authorities and Accountabilities:

Organizes the work approach, sequence of activities and required resources on site within the agreed timeline and budget.
Makes technical decisions on escalated cases, including when to escalate further to Engineering or vendors.
Represents GET NA with internal and external customers as a company ambassador.
Accountable for customer relationship and satisfaction on escalated cases.
Accountable for the quality, cost control and delivery of agreed service commitments on assigned work.

Required Skills/Abilities:

Excellent verbal and written communication skills.
Excellent technical documentation skills.
Excellent interpersonal and customer service skills.
Strong technical leadership, coaching and mentoring skills.
Strong analytical, troubleshooting and problem-solving skills.
Superior understanding of system hardware and software.
Ability to interpret drawings, schematics, specifications and system logs.
Excellent time management skills and the ability to prioritize tasks.
Proficient with Microsoft Office Suite or related software.
Ability to explain technical issues to technical and non-technical employees and customers.
Proficient with, or able to quickly learn, a wide range of system hardware and software.

Job Requirements (Minimum)

Proof of U.S. citizenship required.
Candidate must be able to obtain and maintain a U.S. Department of State Security Clearance prior to starting work.
Up to 50% travel for backup coverage nationally or for training requirements.

Academic Qualifications (Desired)

2-year associate’s degree in a Technical or Diagnostic field.
4-year Bachelor of Science degree in technical discipline (preferred).
Technical military training can be substituted for academic training.

Please Note: Equivalent Professional experience is taken into consideration if Academic Qualifications are not available.

Professional Experience (Minimum)

2-4 years Mechatronics experience in a firsthand technical environment (5+ years preferred).
Must have a familiarity with Electro-Mechanical devices and electro-mechanical equipment.
A solid working knowledge of mechatronic equipment processes
Must have excellent troubleshooting skills.
Must have the ability to read and understand schematic diagrams and be competent in disassembling and reassembling complex mechanical devices.
Capable of working independently and effectively in a team concept without direct supervision.
Proficient with MS Office business products.
Excellent communications skills.

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