Jobs in the United States

25+ jobs

Save this search

Added 17 mins ago
Associate, Electrical Engineer 1
L3Harris
Yorba Linda, CA
Job Description: In this role, you will learn to design and develop electrical systems for the integration of electrical/electronic equipment on military/commercial aircraft and ground…
Added 19 mins ago
ASIC/FPGA Verification Engineer - (Associate, Experienced, or Lead) - SoCal
The Boeing Company
El Segundo, CA
Boeing Space, Intelligence & Weapons Systems has an exciting opportunity for multiple ASIC/FPGA Verification Engineers (Associate, Experienced, or Lead) to join us as part of our Boeing…
Added 19 mins ago
Design-for-Test (DFT) Engineer - ASIC Backend – (Associate, Experienced, or Lead)
The Boeing Company
El Segundo, CA
Boeing continuously shapes the future of aerospace and space systems, advancing U.S. leadership in space while amplifying human creativity and intelligence. As a Boeing engineer, you’ll…
Added 19 mins ago
Proposal Specialist 3
Safran
Costa Mesa, CA
Safran Cabin is the world's No. 1 in aircraft interiors. Safran Cabin provides innovative, smart and sustainable cabin interiors, as well as advanced water and waste management systems.
Added 19 mins ago
Sr Robotics Technical Support Engineer
J&J Family of Companies
Santa Clara, CA
The Senior Robotics Technical Support Engineer (Sr TSE) is responsible for providing customer-focused technical support for J&J MedTech Robotics capital equipment, serving as a technical…
Added 20 mins ago
A
Infrastructure & Capital Projects – Structures Inspector, ANS
Accenture
Los Angeles, CA
- $50 to $85 USD / hour
…You’ll help develop and deliver the factories, grids, transit systems, and public infrastructure that keep communities moving - and do it smarter, safer, and more sustainably than ever…
Added 1 hour ago
Systems Engineer - Executive Support
Conagra Brands
Chicago, IL
The Systems Engineer - Executive Support provides exceptional white-glove IT support to our C-suite executives, executive leadership team, and their administrative assistants. This trusted…
Added 1 hour ago
AD
Senior Product Security Engineer
Antech Diagnostics
Chicago, IL
- $141,000 to $176,000 USD / year
The Sr. Product Security Engineer will be responsible for defining, implementing and enforcing secure coding practices to ensure that software security is embedded early on (shifting left)…
Added 1 hour ago
Senior Specify Software Developer
University of Kansas
Lawrence, KS
We are searching for a software engineer to help us document the diversity of life on Earth. The ideal candidate values meaningful work contributing to a global mission that builds on 350…
Added 2 hours ago
Business Systems Security Engineer M/F
Safran
West Henrietta, NY
Safran is seeking a Business Systems Security Engineer to help protect and strengthen the security of our enterprise business applications, including Salesforce, SAP, and other critical…
Added 2 hours ago
Senior Biomedical Engineer
Stony Brook University
Stony Brook, NY
…medical device repair or, in lieu of a Bachelor’s degree, an Associate’s degree in BME or equivalent field and at least 15 years of experience in medical device repair as a Senior…
Added 2 hours ago
Junior Systems Engineer
Kaleida Health
BUFFALO, NY
Added 2 hours ago
Asset & Wealth Management Software Engineering Associate New York
Goldman Sachs & Company
NEW YORK, NY
…clients. Our engineering teams build scalable software and systems, architect low latency infrastructure solutions, proactively guard against cyber threats, and leverage machine learning…
Added 2 hours ago
MI
Resident Project Representative (RPR) - Aviation Construction
McFarland-Johnson, Inc
Syracuse, NY
- $50 to $60 USD / hour
Observe construction activities involving pavement rehabilitation and reconstruction, earthwork, drainage, utilities, airfield electrical systems, and related infrastructure.
Added 2 hours ago
ACCOUNTABLE MANAGER
City of New York
Bronx, NY
…pumping stations, ultraviolet disinfection system, filtration systems, and associated facilities throughout New York City and its…
Added 2 hours ago
Associate Systems Engineer -787 Airplane Level Integration
The Boeing Company
North Charleston, SC
The Boeing Company has an exciting opportunity for an Associate Systems Engineer to join our team located in North Charleston, SC.
Added 2 hours ago
Associate Structural Design Engineer
The Boeing Company
North Charleston, SC
787 Airframe in Boeing Commercial Airplanes is seeking an Associate Structures Design Engineer (Level 2) for our Aftbody Structures Life Cycle Product Team to work at our North Charleston,…
Added 3 hours ago
W
Quality Engineer - Supply Chain
Walmart
MIDWAY, TN
- $80,000 to $120,000 USD / year
Create Quality loss profiles, develop performance metrics, complete gap analyses, and support WPS integration and associate engagement efforts within the department.
Added 3 hours ago
W
Software Engineer III
Walmart
SUNNYVALE, CA
- $117,000 to $234,000 USD / year
…providing guidance regarding implications of new and enhanced systems; identifying short and long term solutions; and directing users to appropriate contacts for issues outside of…
Added 3 hours ago
Project Manager II - Transmission Focus
Duke Energy
Plainfield, IN
…control in accordance with established policies, procedures, systems, and regulatory…
Added 3 hours ago
Associate, Mechanical Engineer (Huntsville, AL)
L3Harris
Huntsville, AL
…structures, mission equipment installations, and mechanical systems installations. Engineer applies basic engineering design and/or analytical theory with understanding of structural…
Added 3 hours ago
Sr SCADA Engineer
Consumers Energy
JACKSON, MI
The Senior SCADA Engineer leads the design and maintenance of systems that monitor and control the electric grid - including transmission, high-voltage, and distribution networks. This role…
Added 4 hours ago
Optical Engineer (Associate)
The Boeing Company
Albuquerque, NM
Boeing Defense, Space & Security (BDS), Laser and Electro-Optical systems (LEOS) seeks an Optical Engineer to support development of high performance Directed Energy Systems and…
Added 5 hours ago
Associate Software Engineer - Hollywood (MD)
CORP-Corporate Office
United States
Northrop Grumman is seeking an Associate Software Engineer. This position will be located at our Defense Systems Sector in Hollywood, MD.
Added 5 hours ago
Software Engineer
Cisco Systems, Inc.
Sierra Vista, AZ
The application window is expected to close on: 11/03/20262025407 – Software Engineer (Hybrid)

Global Enterprise Technologies

Lead Technical Support Engineer (DC Region)

Washington, DC, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 30, 2026

Original job description

Job Summary

The Lead Technical Service Engineer – is a senior technical authority for Field Service Engineers (FSEs). Reporting to the CS Technical Manager, the role resolves complex and escalated issues that are beyond the expertise of Field Service Engineers (FSEs), performs and oversees preventive and corrective maintenance for GET NA internal and external customers, and builds the technical capability of the FSE team through training, coaching, service bulletins and knowledge base content. The Lead identifies recurring issues and drives structural improvements with Engineering and is accountable for the quality and delivery of service on escalated cases.

The candidate must be a U.S. Citizen. This is a requirement for this position.

All offers of employment are contingent upon one’s eligibility to obtain and maintain a government security clearance sponsored by GETNA.

Having an ACTIVE SECURITY CLEARANCE is a plus

Security Clearance is not required prior to applying; GETNA will begin the security clearance process once the right candidate is selected.

Unfamiliar with the Security Clearance process? No problem! Our Security Team will walk the selected candidate through the process.

Leadership Responsibilities:

Serves as the first technical escalation point for Field Service Engineers and provides technical direction on complex cases.
Participates in the hiring and technical onboarding of Field Service Engineers.
Provides on-the-job coaching and ongoing training to Field Service Engineers to improve their knowledge of GET NA systems.
Provides technical input to the CS Technical Manager for Field Service Engineer performance evaluations.
Advises the CS Technical Manager on the technical skills, resources, tools and parts required for planned work (scheduling of Field Service Engineers remains with the CS Technical Manager).

Duties/Responsibilities – Preparation and Escalation:

Diagnoses and resolves escalated malfunctions and complaints with customers and Field Service Engineers.
Reviews drawings, specifications, complaint descriptions, system logs and background information to determine the technical approach.
Determines the work approach and execution plan for escalated and complex assignments in consultation with the customer and the CS Technical Manager.
Ensure the necessary tools, components, software and manuals are identified and prepared for complex assignments.

Duties/Responsibilities – Preventive and Corrective Maintenance:

Performs and oversees periodic maintenance on systems at customer sites in accordance with maintenance schedules, work instructions and service bulletins.
Leads root-cause analysis of complex malfunctions across hardware, software and process parameters, and resolves them.
Adjusts, upgrades or replaces hardware and software as required, and leads equipment hardware and software conversions and upgrades.
Optimize system uptime and yield by analyzing service logs and failure trends.
Carries out or oversees repairs on components and systems returned by customers.
Arranges service by hardware or software vendors to repair or replace defective products.
Performs activities both domestically and internationally.

Duties/Responsibilities – Technical Leadership and Knowledge Transfer:

Develops service bulletins, knowledge base articles and work instructions to support Field Service Engineers in troubleshooting and problem solving.
Provides maintenance training to customer operators and technicians, based on approved training materials.
Advises customers on the effective use of upgrades.
Evaluates expanding or enhanced system operations and recommends hardware and software improvements and upgrades.
Identifies and reports structural issues (e.g., recurring component failures or repeated recalibration) to the CS Technical Manager and Engineering.
Collaborates with Engineering (hardware and software) to explain errors and recommend modifications to equipment.
Identifies and feeds back commercial and technical improvement opportunities to customers to the internal organization.
Maintains knowledge of technology innovations and trends relevant to GET NA systems.

Duties/Responsibilities – Administration and Reporting:

Prepares service reports on escalated cases and discusses findings internally with Engineering
Reviews Field Service Engineer service reports on escalated cases for technical quality and completeness.
When applicable, prepares time reports and has them signed off by the customer; accounts for time and costs per assignment.
Keeps installed-base and machine records up to date.
Reports findings as input for structural product and process improvements.
Performs other related duties as assigned.

Authorities and Accountabilities:

Organizes the work approach, sequence of activities and required resources on site within the agreed timeline and budget.
Makes technical decisions on escalated cases, including when to escalate further to Engineering or vendors.
Represents GET NA with internal and external customers as a company ambassador.
Accountable for customer relationship and satisfaction on escalated cases.
Accountable for the quality, cost control and delivery of agreed service commitments on assigned work.

Required Skills/Abilities:

Excellent verbal and written communication skills.
Excellent technical documentation skills.
Excellent interpersonal and customer service skills.
Strong technical leadership, coaching and mentoring skills.
Strong analytical, troubleshooting and problem-solving skills.
Superior understanding of system hardware and software.
Ability to interpret drawings, schematics, specifications and system logs.
Excellent time management skills and the ability to prioritize tasks.
Proficient with Microsoft Office Suite or related software.
Ability to explain technical issues to technical and non-technical employees and customers.
Proficient with, or able to quickly learn, a wide range of system hardware and software.

Job Requirements (Minimum)

Proof of U.S. citizenship required.
Candidate must be able to obtain and maintain a U.S. Department of State Security Clearance prior to starting work.
Up to 50% travel for backup coverage nationally or for training requirements.

Academic Qualifications (Desired)

2-year associate’s degree in a Technical or Diagnostic field.
4-year Bachelor of Science degree in technical discipline (preferred).
Technical military training can be substituted for academic training.

Please Note: Equivalent Professional experience is taken into consideration if Academic Qualifications are not available.

Professional Experience (Minimum)

2-4 years Mechatronics experience in a firsthand technical environment (5+ years preferred).
Must have a familiarity with Electro-Mechanical devices and electro-mechanical equipment.
A solid working knowledge of mechatronic equipment processes
Must have excellent troubleshooting skills.
Must have the ability to read and understand schematic diagrams and be competent in disassembling and reassembling complex mechanical devices.
Capable of working independently and effectively in a team concept without direct supervision.
Proficient with MS Office business products.
Excellent communications skills.

Apply About employer

Report this job