Technical Information Service Rep

Bilingual French/Eng Customer Service Rep needs 2+ years experience

Bilingual French/Eng Customer Service Rep requires:

Bachelors Degree in technical field or College Degree in Trades

Technical or mechanical aptitude/Hands-on experience preferred

Strong oral and written communication skills are essential

Strong customer related communications and interpersonal skills necessary

Proficient at navigating Microsoft Office and web-based programs

Good home internet connection

French language an asset

Bilingual French/Eng Customer Service Rep duties:

Provide customers, distribution partners, and sales reps with technical support on our adhesives products and solutions through our technical helpline.

Provide timely support for technical inquiries via phone, email, and web chat.

Visualize mechanical situations and work with customers to determine the best products to use, while identifying potential leads.