Customer Care

Company Description Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.

Qualifications

Afternoon Shift 1pm to 9.30pm....2nd shift........one shift over the weekend.

Customer Care Specialist I with previous work experience in telecommunications.

Customer Care Specialist I requires:

Dispatch

customer care

Mass media /communications industry

Technical Problem solving skills with field technicians. PC Hardware knowledge through Work Experience

Customer Care Specialist I duties:

• liaise between our customers and our technical support teams to resolve issues.
• Create work orders on a ticketing system for the purpose of dispatching field technicians
• Identify errors for dispatch to field technicians or internal group

Additional Information $13//hr

3 MONTHS