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Manager, Contracting
Cedar Rapids, IA · Denver, CO · Philadelphia, PA
- $108,000 to $143,000 USD / year
…Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy…
Added just now
Member Experience Consultant I
BLACK HILLS FEDERAL CREDIT UNION
Rapid City, SD
Expands upon foundational member service responsibilities by providing consumer lending solutions and servicing more complex account ownership structures. This role develops deeper member…
Added 1 min ago
Eddie Bauer Adventure Club Assistant Manager
Travel Leisure Resort Development Inc
United States
Assists the Marketing Manager in overseeing the daily operations and productivity of the Promoters for the Eddie Bauer Adventure Club.
Added 4 mins ago
PP
Health Care Assistant
PLANNED PARENTHOOD OF GREATER WA AND NORTHERN ID
Mount Vernon, WA
- $20 to $32 USD / hour
…is responsible for excellent internal and external customer service. The HCA is responsible for expediting and enhancing the patient experience, and drives forward the operations of the…
Added 4 mins ago
C
Production Supervisor (2nd Shift)
CONAGRA
Russellville, AR
- $64,000 to $80,000 USD / year
Reporting to the Business Unit Manager, you will lead team members to manage the plant's process improvement opportunities. You will manage the 2nd Shift production team to attain…
Added 4 mins ago
C
Production Supervisor (3rd Shift)
CONAGRA
Russellville, AR
- $64,000 to $80,000 USD / year
Reporting to the Business Unit Manager, you will lead team members to manage the plant's process improvement opportunities. You will manage the 3rd Shift production team to attain…
Added 4 mins ago
Manager, Capital Markets Financial Analysis Hub
Cushman & Wakefield, Inc.
Chicago, IL · Washington, DC
The Capital Markets Financial Analysis (“CMFA”) Hub Manager is a CMFA subject matter expert responsible for the day-to-day management of the CMFA Hub’s delivery of financial analysis on…
Added 6 mins ago
A
Warehouse Associate
Aerotek
Warwick, RI
- $21 USD / hour
…warehouse and manufacturing facility that supports production operations in a fast-paced environment focused on shipping, receiving, inventory control, material movement, and forklift…
Added 7 mins ago
Revenue Cycle Management, Manager
Adaptive Home Health
Remote, United States
We’re seeking a hands-on Revenue Cycle Management (RCM) Manager to lead and support a team of specialists in a home health environment. This manager will stay close to daily operations,…
Added 7 mins ago
Assistant Nurse Manager ED
Ascension Health
Cedar Park, TX
Lead Emergency Department nursing operations to ensure appropriate patient access, high-quality patient care, and positive clinical outcomes.
Added 7 mins ago
Community Leasing Manager
Core Spaces
Orlando, FL
Founded in 2010, Core is a vertically integrated real estate investment manager focused on acquiring, developing and managing across the student housing and build-to-rent (“BTR”) sectors.…
Added 7 mins ago
GM
Pharmacy Acquisition Manager - Part-Time
Grady Memorial Hospital Corporation
United States
- Part-time
…Choosing a career at Grady is choosing to be part of a legacy of service and commitment to our communities. If you want to make a difference, we want to hear from…
Added 7 mins ago
TF
Project Manager, Engineering
TreeHouse Foods, Inc.
Carrollton, TX
- $106,700 to $160,100 USD / year
We are seeking a Project Manager, Engineering, responsible for leading capital and technical initiatives that improve plant reliability, capacity, safety, and efficiency across multiple…
Added 7 mins ago
Infrastructure Materials Manager
Meta
Garland, TX
Meta is looking for an experienced Infrastructure Materials Manager to support the services of our physical infrastructure. The team is responsible for logistics support and material…
Added 7 mins ago
Senior Practice Manager - Primary Care (Sugar Land)
Houston Methodist
Sugar Land, TX
The manager position responsibilities include managing the daily work activities of the work unit/department staff, ensuring quality, productivity, functional excellence and efficiency…
Added 8 mins ago
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Fleet Manager
Aerotek
Boston, MA
- $100,000 to $120,000 USD / year
Job Title: Workshop ManagerJob DescriptionThe Workshop Manager leads the workshop team to deliver safe, efficient, and high-quality maintenance operations. This role oversees daily workshop…
Added 8 mins ago
Clayton Homes Home Consultant - Odessa, TX
HouseSmart Construction - Clayton
Odessa, TX
As a shared service, Home Team team members support many functions across the Clayton enterprise. The Home Team includes wellbeing, internal audit, accounting/finance, marketing, legal,…
Added 8 mins ago
Manager Operations
Baylor Scott & White Health
Temple, TX
The Manager Operations is responsible for managing, coordinating, and monitoring operational functions. The Manager Operations will handle staffing, process flow, budget management, and…
Added 8 mins ago
Manager, Distribution (2nd Shift)
Caterpillar, Inc.
Waco, TX
…self-starter to join our Product Support and Logistics Division as a Manager, Distribution (2 nd Shift) in Waco,…
Added 8 mins ago
T
Institutional Consultant I
TIAA
Frisco, TX
- $26.3 to $36.7 USD / hour
The Institutional Consultant supports primary Inbound/Outbound Call Center operations for Institutional Plan Sponsors and Consultants that use the Institutional Support Team (IST) service…
Added 8 mins ago
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Assistant Manager
Valvoline
Abilene, TX
- $19.5 USD / hour
When you join us as an Assistant Service Center Manager , you are the right hand of the Service Center Manager. You are responsible for taking the lead in helping build a high-performance…
Added 8 mins ago
V
Assistant Manager
Valvoline
Abilene, TX
- $19.5 USD / hour
When you join us as an Assistant Service Center Manager , you are the right hand of the Service Center Manager. You are responsible for taking the lead in helping build a high-performance…
Added 8 mins ago
Daytime Project Manager
ABM Industries
Abilene, TX
· Provide customer service to employees when asked by either the employee, HR, or Manager.
Added 8 mins ago
Account Manager Sales - Downstream Chemicals
Baker Hughes
Corpus Christi, TX
As an Account Manager Sales - Downstream Chemicals - Corpus Christi, TX , you will be responsible for managing strategic customer relationships, supporting refinery chemical process…
Added 8 mins ago
Registered Nurse-Caregiver Support Program
Veterans Affairs, Veterans Health Administration
Corpus Christi, TX

Global Business Transformation Solutions, LLC (GBTS)

Document Processing Manager

United States

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Job details

Experience: 3-5 years’ experience in a supervisor role or process management, preferably in a law firm environment
Posting language: English
Posted: Nov 6, 2026

Original job description

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Summary:

Oversees the direct activities and workflow coordination, special projects, and workload distribution of the various client services that could include document processing, proofreading, administrative services, prebilling/billing assistance, or research. This position will serve as the liaison for all external stakeholders utilizing the services. This position will also serve as the liaison for all internal stakeholders.

Essential Job Responsibilities

Oversee and direct the day-to-day business operations of multiple service lines on the account
Manage all performance management related duties with assistance from HR and team supervisor(s), as needed, to ensure employees are meeting performance standards and adhering to company policies
Ensure all team members achieve the goals and objectives of the account identifying issues and problems and recommending solutions to management
Maintain daily contact with customers in person, via telephone and through email to discuss needs, requirements, and deadlines, answer and resolve problems and negotiate time requirements as appropriate.
Implement and maintain quality control mechanisms
Report utilization and productivity metrics to the client and provide expert knowledge, technical support, and training to the team to ensure operational efficiency
Work closely with the training team to evaluate skill sets, staff training, and development programs and customer service standards
Manage recruiting, interviewing, and selection of candidates for open positions
Test and troubleshoot new applications and upgrade releases, as necessary
Develop and generate statistical reports
Review customer satisfaction survey results and reworks; provide timely feedback and monitor issues through to remediation; ensure team completes requisite trainings
Resolve grievances and issues raised by lawyers, paralegals and other job requestors
Conduct team meetings as appropriate
Document and promote best practices, tip sheets, and QRGs
Practice and foster an atmosphere of teamwork and cooperation

Qualifications & Characteristics

Bachelor’s degree or equivalent experience
3-5 years’ experience in a supervisor role or process management, preferably in a law firm environment
Advanced knowledge of legal policies and procedures
Excellent written and verbal communication skills
Strong interpersonal skills
Ability to organize, prioritize, and coordinate multiple assignments
Maintain confidential information
Make objective, independent judgments
Ability to excel under pressure and provide quality work product
Clearly and effectively communicate with varying levels of people within the organization
Work productively and cooperatively with other employees
Employees are required to be fully vaccinated

The compensation range for this role is 80k-110k annually. The position has a shift of Mon-Fri 8a-5p AZT.

#INDHP Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.

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More about this job

Skills

Workflow
Editing
Research
Performance management
Quality control
Technical support
Staff training
Customer service
Recruitment
Troubleshoot
Teamwork
Communication skills
Interpersonal skills

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