Jobs in the United States

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Added 2 mins ago
Graduate Development Program, Associate Product Manager, US Electric IT
natgridProd
Syracuse, NY · Waltham, MA
Are you ready to help shape the future of electric asset management? As an Associate Product Manager in US Electric IT team, you’ll support the STREAMS program, a strategic transformation…
Added 5 mins ago
Senior Corporate Security Field Investigator
Regions Bank
Gainesville, GA
Participates in financial crimes task forces, professional development programs, and industry training to remain current on emerging threats and investigative best practices
Added 7 mins ago
AI Principal Technical Program Manager
JPMC page
New York, NY · NY
As a Principal Technical Program Manager at JPMorganChase in Corporate- AI/ML Data Platforms team, you will lead complex, multi-functional technology projects and programs that will impact…
Added 10 mins ago
Senior Account Manager - Large Lines
RBC Rampart - Brokerage
Uniondale, NY
…of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Commercial Lines Senior Account Manager to join our…
Added 10 mins ago
Account Manager - Personal Lines
NEL Nelson Insurance Agency
Louisville, KY
…of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Personal Lines Account Manager to join our team. This…
Added 10 mins ago
Operations Manager
PRETIUM
Manchester, PA
…facility in Manchester, Pennsylvania as an on-site Operations…
Added 12 mins ago
Engineer Manager
ASTEMO AMERICAS, INC.
Farmington Hills, MI
…provides technical and organizational leadership for the advanced development of innovative SDV-based features enabled by cross-domain system…
Added 12 mins ago
Store Manager
Circle K
The Colony, TX
…of 2 or more full-time employees which may include Assistant Manager(s), Lead Representative(s) and Customer Service…
Added 12 mins ago
Store Manager
Circle K
Prosper, TX
…of 2 or more full-time employees which may include Assistant Manager(s), Lead Representative(s) and Customer Service…
Added 14 mins ago
Apprentice Inspector
PROtect, LLC
Wichita, KS
Customer Service – Interact professionally with customers. Punctual arrival to assignments.
Added 14 mins ago
RT Technician Assistant
PROtect, LLC
Houston, TX
Customer Service – Interact professionally with customers. Punctual arrival to assignments.
Added 16 mins ago
Manager, Employee Cost COE
ELC Beauty LLC
Melville, NY
…management and customers to action, monitoring key metrics, development and implementation of tools/applications in support of continuous improvements; automate, improve and make processes…
Added 17 mins ago
UR
Floor Supervisor- Full Time
USA-PVH RETAIL STORES LLC
Retail CK National Harbor, MD
- Full-time
Are you ready to lead the sales floor by showcasing and promoting our iconic brand? You will deliver a top-notch customer experience that represents our brand’s minimalist and sensual point…
Added 20 mins ago
Specialist, Program Management
L3Harris Technologies
Carlsbad, CA
Supports the Senior MRO Program Manager across all phases of the MIDS-JTRS MRO program, from receipt of assets through repair, test, and return-to-customer delivery.
Added 21 mins ago
BS
Infrastructure and Operations Principal Architect, ITD
Brookhaven Science Associates, LLC
Upton, NY
- $126,000 to $222,500 USD / year
Promoting best practices in the areas of platform support, application development, and customer service
Added 22 mins ago
Lead Client Account Manager Internship
AnywhereWorks
Remote, United States
As a successful Lead Client Account Manager Intern, you'll be...
Added 24 mins ago
UU
Library Access Services Specialist
UR University of Richmond
United States
- $18.34 to $24.3 USD / hour
Provides regular constructive feedback, supports student professional development, models effective customer service behaviors, and contributes to annual evaluations.
Added 25 mins ago
Cash Portfolio Manager
Massachusetts Mutual Life Insurance Co.
Boston, MA
Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes A collaborative environment where perspectives are welcomed Access to…
Added 26 mins ago
BA/Technical Product Manager
ProArch
Remote, United States
Classify requirements based on appropriate disposition, such as existing functionality, configuration, new development, acceptable operational workaround, shared platform enhancement, or…
Added 28 mins ago
Account Manager
Dane Street, LLC
Remote, United States
As an Account Manager, the primary objective is to provide day-to-day support to the client and Dane Street’s VP of Account Management. The Account Manager will serve as a focal point of…
Added 30 mins ago
IME Washington Operations Manager
Dane Street, LLC
Remote, United States
The Operations Manager drives revenue growth by delivering excellent Customer service.
Added 30 mins ago
IME Washington Operations Manager
Dane Street, LLC
Remote, United States
The Operations Manager drives revenue growth by delivering excellent Customer service.
Added 30 mins ago
IME Washington Operations Manager
Dane Street, LLC
Remote, United States
The Operations Manager drives revenue growth by delivering excellent Customer service.
Added 30 mins ago
SR
Healthcare Community Outreach & Enrollment Sales Director
Seasoned Recruitment
Visalia, CA
- $140,000 to $170,000 USD / year
…Enrollment Sales Director to operate as the frontline "General Manager" of our local healthcare growth, patient navigation, and participant enrollment engine. In this role, you will lead…
Added 31 mins ago
Talent Acquisition Specialist
Dane Street, LLC
Remote, United States
Review standard Job Descriptions and specific business needs stated by hiring manager to identify any tailored revisions necessary for successful recruitment efforts.

Global Business Transformation Solutions, LLC (GBTS)

Document Processing Manager

United States

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Job details

Experience: 3-5 years’ experience in a supervisor role or process management, preferably in a law firm environment
Posting language: English
Posted: Nov 6, 2026

Original job description

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Summary:

Oversees the direct activities and workflow coordination, special projects, and workload distribution of the various client services that could include document processing, proofreading, administrative services, prebilling/billing assistance, or research. This position will serve as the liaison for all external stakeholders utilizing the services. This position will also serve as the liaison for all internal stakeholders.

Essential Job Responsibilities

Oversee and direct the day-to-day business operations of multiple service lines on the account
Manage all performance management related duties with assistance from HR and team supervisor(s), as needed, to ensure employees are meeting performance standards and adhering to company policies
Ensure all team members achieve the goals and objectives of the account identifying issues and problems and recommending solutions to management
Maintain daily contact with customers in person, via telephone and through email to discuss needs, requirements, and deadlines, answer and resolve problems and negotiate time requirements as appropriate.
Implement and maintain quality control mechanisms
Report utilization and productivity metrics to the client and provide expert knowledge, technical support, and training to the team to ensure operational efficiency
Work closely with the training team to evaluate skill sets, staff training, and development programs and customer service standards
Manage recruiting, interviewing, and selection of candidates for open positions
Test and troubleshoot new applications and upgrade releases, as necessary
Develop and generate statistical reports
Review customer satisfaction survey results and reworks; provide timely feedback and monitor issues through to remediation; ensure team completes requisite trainings
Resolve grievances and issues raised by lawyers, paralegals and other job requestors
Conduct team meetings as appropriate
Document and promote best practices, tip sheets, and QRGs
Practice and foster an atmosphere of teamwork and cooperation

Qualifications & Characteristics

Bachelor’s degree or equivalent experience
3-5 years’ experience in a supervisor role or process management, preferably in a law firm environment
Advanced knowledge of legal policies and procedures
Excellent written and verbal communication skills
Strong interpersonal skills
Ability to organize, prioritize, and coordinate multiple assignments
Maintain confidential information
Make objective, independent judgments
Ability to excel under pressure and provide quality work product
Clearly and effectively communicate with varying levels of people within the organization
Work productively and cooperatively with other employees
Employees are required to be fully vaccinated

The compensation range for this role is 80k-110k annually. The position has a shift of Mon-Fri 8a-5p AZT.

#INDHP Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.

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More about this job

Skills

Workflow
Editing
Research
Performance management
Quality control
Technical support
Staff training
Customer service
Recruitment
Troubleshoot
Teamwork
Communication skills
Interpersonal skills

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