Coordinator, Customer Service

Glen-Gery, one of the nation’s leading brick manufacturers, is seeking a motivated and detail-oriented Customer Service Coordinator to join our team in Adel, IA. This is an exciting opportunity to play a key role in supporting operations and delivering exceptional service to our customers and partners.

In this role, you will serve as a central point of coordination between sales, warehouse operations, plant management, distributors, and customers - ensuring seamless communication and support. Responsibilities include providing product information, managing orders and sample requests, supporting inventory control, and resolving customer concerns.

The ideal candidate will have a strong understanding of products and inventory, enabling them to provide timely, accurate responses and deliver a high level of service to both internal teams and external customers.

DUTIES AND RESPONSIBITIES:

• Provide product availability, pricing and technical information as required
• Process orders, order changes, sample requests and shipment releases
• Prepare forecast and analysis as required
• Prepare bill of lading documents for outgoing shipments, calculate allowable weight to load on trucks, run shipping related reports
• Participate in stock takes and inventory management
• Provide solutions to product complaints
• Prepare purchase orders and maintain minimum stock requirements
• Back up other customer service/dispatcher team members

REQUIRED SKILLS/ABILITIES:

• Excellent communication, interpersonal and negotiating skills
• Good organizational, analytical and computer skills
• Ability to be a team player
• Strong problem solving/conflict resolution skills
• Knowledge of business principles, customer service, accounting, marketing, manufacturing processes & materials, inventory control, quality assurance
• Ability to support a team environment, company policies, procedures, continuous improvement
• Hands on experience working in a busy atmosphere and multitasking
• Data entry, math, and computer skills including MS Word and Excel

QUALIFICATIONS:

• Minimum 2 years customer service experience, preferably in a manufacturing environment

This job description is not intended to be all-inclusive and as such, the employee will be required to perform other reasonably related business duties as may be assigned by the immediate supervisor and/or other management personnel as required.