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Senior Project Manager Water/Wastewater
McKim & Creed, Inc.
Sarasota, FL · Tampa, FL · Clearwater, FL · Fort Myers, FL
OVERVIEW: McKim & Creed is currently seeking an accomplished Senior Project Engineer (PE) to take on the role of a Senior Project Manager within our Water/Wastewater business group. In this…
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EW
Engineering Internship
EDISON WELDING INSTITUTE INC
Columbus, OH
- $22 to $25 USD / hour
…materials science, industrial engineering and allied fields. Engineer Interns will assist Engineers and Technicians in project work and perform tasks which allow EWI to operate more…
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Sterling, VA
- $75,000 to $85,000 USD / year
As a TechnoGuard Engineer, you’ll design and continuously improve the custom Hot Aisle Containment (HAC) and Cold Aisle Containment (CAC) systems we manufacture and install inside…
Added 1 min ago
SDET (Software Development Engineer in Test)
Capgemini
New York, NY, NY
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Senior ESM Consultant - ServiceNow SecOps VR Consultant
Capgemini
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As a Security Engineer, you will support the design, implementation, and optimization of ServiceNow Security Operations solutions, with a focus on Vulnerability Response and related…
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GenAI Engineer / Data Scientist
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The GenAI Engineer / Data Scientist role focuses on designing, developing, deploying, and maintaining Generative AI and Predictive AI solutions that deliver business value. The position…
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Senior Software Engineer
Capgemini
New York, NY, NY
…to assess and adapt to project issues, formulate innovative solutions, work under pressure and drive team to succeed against its technical and commercial goals. Aware of profitability needs…
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Senior Software Engineer
Capgemini
NY
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R&D Mechanical Engineer
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Principal Design Engineer
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- $175,000 to $200,000 USD / year
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Cyber Content Developer
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Software Engineer II
CHATSWORTH PRODUCTS INC
Round Rock, TX
Must have knowledge of SQL databases and Python
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Solutions Engineer, Mid-Market
Vanta
Remote, United States
- $190,000 to $224,000 USD / year
As a Solutions Engineer, you’ll be leading the technical discussion with our key prospects & customers, making sure there’s nothing stopping our customers from using Vanta to its fullest…
Added 3 mins ago
Linear Infrastructure - Senior Project Manager/Technical Lead
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Fairfax, VA · Rochester, NY · Williamsburg, VA · NY · Laurel, MD · Virginia Beach, VA · Pittsburgh, PA · Richmond, VA · Roanoke, VA · Washington, DC
…a diverse group of technical experts to deliver meaningful solutions for our clients and…
Added 3 mins ago
Senior Project Manager/Project Engineer
Stantec
Richmond, VA · Ashland, VA · Williamsburg, VA · Charlottesville, VA
Virginia Professional Engineer (PE) license required
Added 3 mins ago
Senior Engineer - Fraud Detection (Remote)
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…business. We help drive progress and growth through trusted digital solutions, safeguarding assets and empowering our team, all while promoting a cyber-safe and secure environment that…
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LTG - Sr Network Engineer
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The Senior Network Engineer is responsible for the design, implementation, and optimization of the organization's enterprise network, with a focus on integrating Secure Access Service Edge…
Added 4 mins ago
ICBM Futures - Sr Mechanical Engineer
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You must possess high energy and be comfortable working with changing priorities
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Senior Program Quality Engineer
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BAE Systems is looking for a Program Quality Engineer to join our Compact Countermeasure Solutions (CCS) portfolio team. The successful candidate will be a key program leadership member…
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Software Engineer
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…analysts to innovate and automate tradecraft and technical solutions that deliver immediate operational impact to mission…
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IT Manager
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…of the WLWT Engineering Department and reports to the Chief Engineer, reflecting the department’s integrated approach to supporting station operations, production, technical, and…
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Fire Protection Engineer
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Structural Analysis Engineer (Experienced & Senior)
The Boeing Company
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As a structural analysis engineer, you will be responsible for the structural analysis and verification of test fixtures, support structures, and test-article modifications used in…
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Guidance Nav & Control Engineer - Navigation Sys/Inertial Sensor (Senior)
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Glean

Designated Technical Support Engineer - West

Remote, United States

$143,000 to $170,000 USD / year

Apply on job-boards.greenhouse.io About employer

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Job details

Pay: $143,000 to $170,000 USD / year
Posting language: English
Posted: Nov 10, 2026

Original job description

About Glean:

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.

At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.

Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.

If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more. You'll be deeply embedded where people get things done. You'll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.

About the Role:

Glean is looking for a talented Designated Technical Support Engineer to join our rapidly expanding, venture-backed startup. We are building a modern knowledge assistant personalized to every employee in your organization, making all information within your company accessible, contextual, and fresh. Our team works hard and plays hard. We are professional, creative, passionate, and most importantly - customer-obsessed.

As a trusted technical resource to the customer, you will provide both proactive and reactive support to our growing customer base. By providing the highest level of service to our customers, you will ensure our customer experience is the best in the industry.

You will:

Own the proactive and reactive support for Glean customers by prioritizing issues for your designated customer(s)
Meet with your assigned customers regularly to review issues and develop resolution plans and drive continuous improvement in how you and your Glean teammates provide support to them
Be available to your assigned customers via collaborative communication channels consistently to ensure you are providing timely responses and updates on issues
Create and maintain customer-specific runbooks and knowledge articles
Provide first response, technical troubleshooting, resolution, and follow-through of customer issues and inquiries
Assist customers in the configuration, set-up, and verification of new content sources and product features to enable them to realize additional value for their users
Educate customers on the use of Glean product features
Identify system and user health issues, then create and execute remediation plans while coordinating and updating the customer accordingly
Handle customer-impacting alerts which require coordination with customer admin and system resources through resolution
Work closely with teams across Glean to drive product, process, and service improvements
Drive key improvement projects that will improve the scale and efficiency of support, while providing upgrades to the customers’ support experience
Coordinate all support activities with your assigned customer(s), which may include more stringent access and security processes, ensuring you move with high urgency for their issues.
Represent the unique needs of your assigned customer(s) with respect to product and security improvements that will improve the customer support experience
Please note that this role will be dedicated to select customers and requires additional background screenings/clearances/training/certification, carry & use of customer-provided equipment, and extended on-call shift timing based on customer contractual obligations.

About you:

Technically curious: you have a never-ending desire to add technical knowledge and skills to your personal toolkit and share those learnings with your peers
Fearless: you have an intense need to tackle the toughest customer issues and technically complex issues with the goal of driving customer satisfaction
Strong communicator: you are a professional presenter with superior interaction skills with both customers and internal teams
Detail-oriented: you are highly organized and methodical, ensuring all issues are managed to completion
Data-driven: you utilize metrics and objective measurements to assess success and improvement opportunities for yourself and for the customer experience
Key knowledge and skills required:
Must-haves:
Problem solving: technical problem-solving skills including the ability to troubleshoot and isolate issues to their root cause
Ability to debug issues including searching & reading application logs, analyzing stack traces and browser trace files
Experience in at least one of the following disciplines: Customer Solutions Engineering, Support Engineering, Professional Services
Hands-on experience in at least one of the following: Search technologies, Knowledge technologies, SaaS-based system integrations
Experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure
Must have experience in troubleshooting REST API issues
Working experience on SSO, SAML, and OAuth along with network troubleshooting
Able to fully document issues you manage and contribute to the support knowledge base
Good-to-haves:
Knowledge of SQL/database, Basic Kubernetes, Intermediate/Advanced Linux
Experience in using Github, Jira & Confluence
Basic knowledge of LLM’s and how GPT works

Location:

This role is remote but may require flexible working hours.

Compensation & Benefits:

The standard base salary range for this position is $143,000 - $170,000 USD annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

AI-First Mindset at Glean:

At Glean, AI fluency is core to how we work and we're committed to ensuring every new hire feels confident integrating AI into their everyday work. As part of the interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today - prior Glean experience isn't required.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), or other privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available in our Privacy Policy. By submitting your application, you are agreeing to our use and processing of your data as required. US applicants and their applications are subject to arbitration of disputes as outlined in our Applicant Arbitration Agreement.

By clicking “Submit Application,” I confirm that I have read the Global Data Privacy Notice and the Applicant Arbitration Agreement, and I agree to the terms.

Apply on job-boards.greenhouse.io About employer

More about this job

Skills

Technical support
Customer experience
Prioritization
Process improvement
Communication skills
First response
Troubleshooting
Assist customers
Customer service
Problem solving
Troubleshoot
Cloud technologies
Google Cloud
AWS
Microsoft Azure
SAML
SQL
Kubernetes
Linux
GitHub
Jira
Atlassian Confluence

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Work requirements

Jobs in the United States