Jobs in the United States

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Added just now
Process Engineer
Salas O'Brien
Raleigh, NC
The Process Engineer supports capital project execution, engineering design, and ongoing improvements to systems and equipment within pharmaceutical and life sciences facilities operating…
Added just now
Sr Process Engineer – Clean Utilities
Salas O'Brien
Raleigh, NC
Job Summary: The Process Engineer - Clean Utilities will serve as an owner’s representative to lead and progress client projects and site efforts. This individual will provide operational…
Added 3 mins ago
Quality/Reliability Engineer II
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Brookfield, WI
Support the product design process including benchmarking and testing of concepts & prototypes.
Added 3 mins ago
Engineering Intern
VERUS AEROSPACE FINANCE INC
Tacoma, WA
Quality Engineer / Manufacturing Engineer hybrid that supports the manufacture of complex machined structural parts for the Commercial and Defense Aerospace Industry. Duties include new…
Added 4 mins ago
Lead Software Engineer
Wells Fargo Bank, N. A.
CHANDLER, AZ
Ability to work a hybrid schedule with at least 3 days per week in the office
Added 4 mins ago
Systems Engineer
JT4, LLC
Las Vegas, NV
In addition, an Engineer II must possess the following qualifications:
Added 4 mins ago
T
Analytics Engineer
Talkiatry
Remote, United States
- $130,000 to $150,000 USD / year
We are looking for an Analytics Engineer to join a team dedicated to building the governed data foundation that powers decision-making across Talkiatry. You'll work alongside a…
Added 4 mins ago
Senior Principal Mechanical Engineer-Data Center Custom Solutions
Austin, TX · Round Rock, TX · Hopkinton, MA
…solutions, and data management our customers need most. Our teams design and develop the hardware and software that connect infrastructure, accelerate computational workloads, integrate…
Added 5 mins ago
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Traffic Engineer Senior
City of Scottsdale
Scottsdale, AZ
- $49.81 to $67.29 USD / hour
…planning and building permit reviews); ensuring the planning, design and operation of traffic systems to enhance safety, mobility, and efficiency; supporting senior staff and mentoring…
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Engineer, Fire Control, DZMG
Day & Zimmermann
Remote, United States
The Fire Control Engineer provides electronics engineering expertise to support Munitions business development and product development initiatives. The role translates customer requirements…
Added 5 mins ago
Senior Software Engineer
Axiom Space
United States
Create and maintain technical design documentation, data models, and process models.
Added 5 mins ago
Medical Device & Technology, Software Engineer
Hogan Lovells Cadwalader US LLP
Washington, DC
The Washington D.C. office of Hogan Lovells Cadwalader is seeking a skilled Software Engineer to own and support the software and cybersecurity documentation that accompanies FDA regulatory…
Added 5 mins ago
Safety Engineering Technical Leader (Hybrid)
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…Engineering Product Lines. This self-motivated, detail oriented engineer will be highly organized and capable of handling concurrent projects through varying stages of development and…
Added 5 mins ago
Senior ASIC Validation Software Engineer (Hybrid)
Cisco
San Jose, CA
We are a highly specialized ASIC team with experts in all aspects of advanced IC package design and heterogeneous system integration. Our substrates use the latest 2.5D fanout technologies…
Added 6 mins ago
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Senior Solutions Engineer
Boulevard
Remote, United States
- $136,000 to $160,000 USD / year
…behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we…
Added 6 mins ago
S
Principal Software Engineer
Swiftly
Remote, United States
- $220,000 to $228,000 USD / year
Swiftly is searching for a Principal Software Engineer to lead the architecture of our ads and martech platform: the systems that author retail media campaigns, generate creatives and serve…
Added 6 mins ago
Mechanical Test Engineer I
United States
Qualifications You Must Have
Added 6 mins ago
Facility Engineer
Nascote Industries, Inc.
Nashville, IL
Must have good problem solving skills · Must have good computer skills
Added 7 mins ago
Forward Deployed Engineer
Capgemini
New York, NY, NY
…to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting…
Added 7 mins ago
Project Manager
Sole Construction Partners
Tampa, FL
…for someone who embodies our core values - growth‑oriented, process‑driven, fluid in adapting to shifting priorities, team‑focused, and equipped with a strong get‑it‑done…
Added 7 mins ago
Senior Electrical Project Engineer
Actalent
Strawberry Plains, TN
Identify design gaps, constructability concerns, and execution risks before construction or outage activities begin.
Added 7 mins ago
Design Engineer
Actalent
Grandview, MO
Design, Sheet metal, inventor, 3D, manufacturing process, Mechanical engineering, hvac, plm
Added 7 mins ago
Analytics Forward Deployed Software Engineer 3
TGH
Tampa, FL
An Analytics Deployed Forward Software Engineer 3 leads the design and delivery of complex business intelligence and software solutions within healthcare, overseeing cross-functional…
Added 7 mins ago
Analytics Forward Deployed Software Engineer 2
TGH
Tampa, FL
As an Analytics Forward Deployed Software Engineer 2, you will work directly with customers in solving complex problems using data-driven solutions. Your primary mission will be to…
Added 8 mins ago
Engineer- Manufacturing
EssilorLuxottica Group
Groveport, OH
The Manufacturing Engineer provides technical support and leadership related to operational sustainment, industrialization, and continuous improvement. Partners with process engineering,…

Glean

Designated Technical Support Engineer - West

Remote, United States

$143,000 to $170,000 USD / year

Apply on job-boards.greenhouse.io About employer

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Job details

Pay: $143,000 to $170,000 USD / year
Posting language: English
Posted: Nov 10, 2026

Original job description

About Glean:

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.

At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.

Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.

If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more. You'll be deeply embedded where people get things done. You'll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.

About the Role:

Glean is looking for a talented Designated Technical Support Engineer to join our rapidly expanding, venture-backed startup. We are building a modern knowledge assistant personalized to every employee in your organization, making all information within your company accessible, contextual, and fresh. Our team works hard and plays hard. We are professional, creative, passionate, and most importantly - customer-obsessed.

As a trusted technical resource to the customer, you will provide both proactive and reactive support to our growing customer base. By providing the highest level of service to our customers, you will ensure our customer experience is the best in the industry.

You will:

Own the proactive and reactive support for Glean customers by prioritizing issues for your designated customer(s)
Meet with your assigned customers regularly to review issues and develop resolution plans and drive continuous improvement in how you and your Glean teammates provide support to them
Be available to your assigned customers via collaborative communication channels consistently to ensure you are providing timely responses and updates on issues
Create and maintain customer-specific runbooks and knowledge articles
Provide first response, technical troubleshooting, resolution, and follow-through of customer issues and inquiries
Assist customers in the configuration, set-up, and verification of new content sources and product features to enable them to realize additional value for their users
Educate customers on the use of Glean product features
Identify system and user health issues, then create and execute remediation plans while coordinating and updating the customer accordingly
Handle customer-impacting alerts which require coordination with customer admin and system resources through resolution
Work closely with teams across Glean to drive product, process, and service improvements
Drive key improvement projects that will improve the scale and efficiency of support, while providing upgrades to the customers’ support experience
Coordinate all support activities with your assigned customer(s), which may include more stringent access and security processes, ensuring you move with high urgency for their issues.
Represent the unique needs of your assigned customer(s) with respect to product and security improvements that will improve the customer support experience
Please note that this role will be dedicated to select customers and requires additional background screenings/clearances/training/certification, carry & use of customer-provided equipment, and extended on-call shift timing based on customer contractual obligations.

About you:

Technically curious: you have a never-ending desire to add technical knowledge and skills to your personal toolkit and share those learnings with your peers
Fearless: you have an intense need to tackle the toughest customer issues and technically complex issues with the goal of driving customer satisfaction
Strong communicator: you are a professional presenter with superior interaction skills with both customers and internal teams
Detail-oriented: you are highly organized and methodical, ensuring all issues are managed to completion
Data-driven: you utilize metrics and objective measurements to assess success and improvement opportunities for yourself and for the customer experience
Key knowledge and skills required:
Must-haves:
Problem solving: technical problem-solving skills including the ability to troubleshoot and isolate issues to their root cause
Ability to debug issues including searching & reading application logs, analyzing stack traces and browser trace files
Experience in at least one of the following disciplines: Customer Solutions Engineering, Support Engineering, Professional Services
Hands-on experience in at least one of the following: Search technologies, Knowledge technologies, SaaS-based system integrations
Experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure
Must have experience in troubleshooting REST API issues
Working experience on SSO, SAML, and OAuth along with network troubleshooting
Able to fully document issues you manage and contribute to the support knowledge base
Good-to-haves:
Knowledge of SQL/database, Basic Kubernetes, Intermediate/Advanced Linux
Experience in using Github, Jira & Confluence
Basic knowledge of LLM’s and how GPT works

Location:

This role is remote but may require flexible working hours.

Compensation & Benefits:

The standard base salary range for this position is $143,000 - $170,000 USD annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

AI-First Mindset at Glean:

At Glean, AI fluency is core to how we work and we're committed to ensuring every new hire feels confident integrating AI into their everyday work. As part of the interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today - prior Glean experience isn't required.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), or other privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available in our Privacy Policy. By submitting your application, you are agreeing to our use and processing of your data as required. US applicants and their applications are subject to arbitration of disputes as outlined in our Applicant Arbitration Agreement.

By clicking “Submit Application,” I confirm that I have read the Global Data Privacy Notice and the Applicant Arbitration Agreement, and I agree to the terms.

Apply on job-boards.greenhouse.io About employer

More about this job

Skills

Technical support
Customer experience
Prioritization
Process improvement
Communication skills
First response
Troubleshooting
Assist customers
Customer service
Problem solving
Troubleshoot
Cloud technologies
Google Cloud
AWS
Microsoft Azure
SAML
SQL
Kubernetes
Linux
GitHub
Jira
Atlassian Confluence

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Work requirements

Jobs in the United States