Jobs in the United States

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Added just now
Engineer II - FPGA Verification
BAE Systems
Westminster, CO
Job Description BAE Systems Space & Mission Systems (SMS) is expanding our expertise to provide exciting and challenging solutions to our customers. As an FPGA Verification engineer, you…
Added just now
Senior FPGA Verification Engineer - $30K Sign On Bonus
BAE Systems
Westminster, CO
BAE Systems Space and Mission Systems (SMS) is expanding our expertise to provide exciting and challenging solutions to our customers. As an FPGA Verification engineer, you will work with a…
Added 1 min ago
IG
Windows Administrator (REMOTE)
Insight Global
Remote, United States
- From $38 USD / hour
Understanding of server patching + OS systems for Windows & Linux
Added 10 mins ago
Virtualization & Orchestration Engineer - Member of Technical Staff
Designworks Talent
Bellevue, WA
- Approximately three days per week in the office
Added 10 mins ago
HPC/GPU Infrastructure Software Engineer - Member of Technical Staff
Designworks Talent
Bellevue, WA
- Approximately three days per week in the office
Added 10 mins ago
Android AOSP SW Engineer
Capgemini
Seattle, WA, WA
…connected passenger experiences. As an Android AOSP Software Engineer, you will design and optimize Android platform software, working across the Android framework, display technologies,…
Added 10 mins ago
Remote Sensing Architecture Performance Analyst Engineer
The Aerospace Corporation
Chantilly, VA · El Segundo, CA · Colorado Springs, CO
…innovative solutions that span satellite, launch, ground, and cyber systems for defense, civil and commercial customers. When you join our team, you’ll be part of a special collection of…
Added 12 mins ago
P
Staff Engineer, Infrastructure – HPC & AI Compute
Pronto
San Francisco, CA
- $224,000 to $284,000 USD / year
As a Staff Engineer focused on HPC & AI Compute Infrastructure, you’ll help build the physical computing infrastructure powering Atoms’ AI, robotics, and autonomous systems. You'll work…
Added 13 mins ago
L
Senior DevOps Engineer
LVIS
Palo Alto, CA
- $150,000 to $200,000 USD / year
…neurology health care industry. LVIS is looking for a senior DevOps engineer who is responsible for commercial cloud-based big-data-driven medical analysis software in the cloud and…
Added 13 mins ago
Modeling and Simulations Engineer
LV8D Solutions
Chantilly, VA
…and exploitation capabilities. The Modeling and Simulations Engineer uses modeling, simulation, analysis, testing, and mission experience to help support a government…
Added 13 mins ago
Information Systems Security Engineer (ISSE)
LV8D Solutions
Chantilly, VA
Must have one of the following IAT Level III Certification:
Added 14 mins ago
NW
Database System Engineer (NWS 00958)
North Wind Group
LIVERMORE, CA
- $72.75 USD / hour
…Infrastructure Services (EIS) Division for a Database System Engineer. The successful candidate will support the database administration activities required to manage the database…
Added 20 mins ago
Resident Engineer
Vailexa
Remote, United States
Reasonable expertise on many of the following will be prerequisites for success: Routing, Switching, TCP-IP, VLANs, Linux, BGP, Wired Networking, WiFi, RF, and Access Points.
Added 20 mins ago
Resident Engineer
Vailexa
Remote, United States
Reasonable expertise on many of the following will be prerequisites for success: Routing, Switching, TCP-IP, VLANs, Linux, BGP, Wired Networking, WiFi, RF, and Access Points.
Added 22 mins ago
AC
Staff Engineer, Infrastructure – HPC & AI Compute
ATOMS Careers page
San Francisco, CA
- $224,000 to $284,000 USD / year
As a Staff Engineer focused on HPC & AI Compute Infrastructure, you’ll help build the physical computing infrastructure powering Atoms’ AI, robotics, and autonomous systems. You'll work…
Added 28 mins ago
Designated Technical Support Engineer - West
Glean
Remote, United States
If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more. You'll be deeply embedded…
Added 28 mins ago
G
Designated Technical Support Engineer - Central/East
Glean
Remote, United States
- $120,000 to $170,000 USD / year
If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more. You'll be deeply embedded…
Added 28 mins ago
Application Support Engineering- Second Shift
DTCC Candidate Experience
Coppell, TX · TX · Tampa, FL
As an Application Support Engineer, you will play an important role in maintaining the stability, availability, and performance of critical business applications. You will work closely with…
Added 30 mins ago
Systems Engineer (Automation)
Peraton
Remote, United States
Peraton is seeking a Systems Engineer (Automation) to join our team of qualified and diverse individuals on our Department of State (DOS) Bureau of Diplomatic Technology (DT) Consular…
Added 30 mins ago
MUOS Software Engineer
General Dynamics Mission Systems, Inc
Scottsdale, AZ
As a software engineer on the Mobile User Objective System (MUOS) program, you’ll join a cross-functional team addressing obsolescence, sustaining an operational system, and delivering new…
Added 32 mins ago
DevOps Software Engineer III
C.H. Robinson Operations, Inc.
Remote, United States
C.H. Robinson is seeking a DevOps Software Engineer III to help build, maintain, and evolve the platforms that power our software delivery ecosystem. In this role, you will play a critical…
Added 32 mins ago
Principal Electrical Engineer
RTX
United States
Qualifications You Must Have
Added 32 mins ago
Senior Software Engineer – Embedded
RTX
United States
Qualifications You Must Have
Added 32 mins ago
Senior Software Engineer – Embedded (Onsite)
RTX
United States
Qualifications You Must Have
Added 33 mins ago
Junior Software Engineer
Belay Technologies
Fort Meade, MD
Belay Technologies is seeking a Software Engineer to join our intel team. AIMASSIST brings AI into the operations organization, embedding engineers with the operators, analysts, and…

Glean

Designated Technical Support Engineer - West

Remote, United States

Apply on job-boards.greenhouse.io About employer

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

About Glean:

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.

At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.

Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.

If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more. You'll be deeply embedded where people get things done. You'll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.

About the Role:

Glean is looking for a talented Designated Technical Support Engineer to join our rapidly expanding, venture-backed startup. We are building a modern knowledge assistant personalized to every employee in your organization, making all information within your company accessible, contextual, and fresh. Our team works hard and plays hard. We are professional, creative, passionate, and most importantly - customer-obsessed.

As a trusted technical resource to the customer, you will provide both proactive and reactive support to our growing customer base. By providing the highest level of service to our customers, you will ensure our customer experience is the best in the industry.

You will:

Own the proactive and reactive support for Glean customers by prioritizing issues for your designated customer(s)
Meet with your assigned customers regularly to review issues and develop resolution plans and drive continuous improvement in how you and your Glean teammates provide support to them
Be available to your assigned customers via collaborative communication channels consistently to ensure you are providing timely responses and updates on issues
Create and maintain customer-specific runbooks and knowledge articles
Provide first response, technical troubleshooting, resolution, and follow-through of customer issues and inquiries
Assist customers in the configuration, set-up, and verification of new content sources and product features to enable them to realize additional value for their users
Educate customers on the use of Glean product features
Identify system and user health issues, then create and execute remediation plans while coordinating and updating the customer accordingly
Handle customer-impacting alerts which require coordination with customer admin and system resources through resolution
Work closely with teams across Glean to drive product, process, and service improvements
Drive key improvement projects that will improve the scale and efficiency of support, while providing upgrades to the customers’ support experience
Coordinate all support activities with your assigned customer(s), which may include more stringent access and security processes, ensuring you move with high urgency for their issues.
Represent the unique needs of your assigned customer(s) with respect to product and security improvements that will improve the customer support experience
Please note that this role will be dedicated to select customers and requires additional background screenings/clearances/training/certification, carry & use of customer-provided equipment, and extended on-call shift timing based on customer contractual obligations.

About you:

Technically curious: you have a never-ending desire to add technical knowledge and skills to your personal toolkit and share those learnings with your peers
Fearless: you have an intense need to tackle the toughest customer issues and technically complex issues with the goal of driving customer satisfaction
Strong communicator: you are a professional presenter with superior interaction skills with both customers and internal teams
Detail-oriented: you are highly organized and methodical, ensuring all issues are managed to completion
Data-driven: you utilize metrics and objective measurements to assess success and improvement opportunities for yourself and for the customer experience
Key knowledge and skills required:
Must-haves:
Problem solving: technical problem-solving skills including the ability to troubleshoot and isolate issues to their root cause
Ability to debug issues including searching & reading application logs, analyzing stack traces and browser trace files
Experience in at least one of the following disciplines: Customer Solutions Engineering, Support Engineering, Professional Services
Hands-on experience in at least one of the following: Search technologies, Knowledge technologies, SaaS-based system integrations
Experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure
Must have experience in troubleshooting REST API issues
Working experience on SSO, SAML, and OAuth along with network troubleshooting
Able to fully document issues you manage and contribute to the support knowledge base
Good-to-haves:
Knowledge of SQL/database, Basic Kubernetes, Intermediate/Advanced Linux
Experience in using Github, Jira & Confluence
Basic knowledge of LLM’s and how GPT works

Location:

This role is remote

Compensation & Benefits:

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

AI-First Mindset at Glean:

At Glean, AI fluency is core to how we work and we're committed to ensuring every new hire feels confident integrating AI into their everyday work. As part of the interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today - prior Glean experience isn't required.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), or other privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available in our Privacy Policy. By submitting your application, you are agreeing to our use and processing of your data as required. US applicants and their applications are subject to arbitration of disputes as outlined in our Applicant Arbitration Agreement.

By clicking “Submit Application,” I confirm that I have read the Global Data Privacy Notice and the Applicant Arbitration Agreement, and I agree to the terms.

Apply on job-boards.greenhouse.io About employer

More about this job

Skills

Technical support
Customer experience
Prioritization
Process improvement
Communication skills
First response
Troubleshooting
Assist customers
Customer service
Problem solving
Troubleshoot
Cloud technologies
Google Cloud
AWS
Microsoft Azure
SAML
SQL
Kubernetes
Linux
GitHub
Jira
Atlassian Confluence

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Work requirements

Jobs in the United States