Jobs in the United States

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MA
Instructor, Civil Engineering Technology (Full-time)- For MATC Employees Only
Milwaukee Area Technical College
Milwaukee, WI
- $56,590 to $82,821 USD / year
- Full-time
Must have one (1) of the following: · At least one (1) year of work experience must have occurred within the last five (5) years -OR-
Added just now
Senior Data Engineer
Capstone Logistics LLC
Peachtree Corners, GA
We are seeking an experienced, highly motivated Senior Data Engineer to help design, develop, and optimize our enterprise data infrastructure. This role requires a strong technical…
Added 1 min ago
Senior Project Electrical Maintenance Engineer
Materion Brush Inc
Elmore, OH
Under the direction of the Senior Project Manager, the Senior Project Electrical Maintenance Engineer will play a key role in managing and executing strategic capital projects at the…
Added 1 min ago
BC
EPC Transformation Communications Specialist
Bechtel Corporation
Reston, VA
- $91,700 to $132,600 USD / year
Salary Range: $91,700 - $132,600 annually (salary range is based on market data; final salary offered is determined by education, experience, and qualifications of the applicant.)
Added 1 min ago
BC
EPC Transformation Communications Manager
Bechtel Corporation
Reston, VA
- $123,400 to $178,500 USD / year
Must have the right to work in the U.S
Added 1 min ago
Sr Data Engineer - Assortment and Space Planning
The Home Depot
Atlanta, GA
Position Purpose:The Sr Data Engineer will expand and optimize data, data flow, data collection for cross functional teams, and data pipeline architecture. The Sr Data Engineer will support…
Added 2 mins ago
Senior Technical Support Engineer - East
Chainguard
Remote, United States
We’re looking for a Senior Technical Support Engineer who’s equal parts problem-solver, translator, and customer hero. You’ll be the go-to person when customers hit snags with Chainguard…
Added 2 mins ago
RU
Electrical Engineer
Randstad USA
Sheboygan, WI
- $110,000 to $125,000 USD / year
Our client is seeking an experienced Senior Staff Electrical Engineer to oversee the end-to-end electrical integration of large-scale generator enclosures. In this hybrid role, you will…
Added 2 mins ago
TG
Senior Civil Engineering Project Manager
Trilon Group
Atlanta, GA
- $140,000 to $170,000 USD / year
In this role, you will work on the design of a variety of sustainable transportation projects and work on projects focused on making a positive impact on communities around Atlanta and…
Added 3 mins ago
SENIOR DATA ENGINEER
H. Lee Moffitt Cancer Center and Research Institute, Inc.
United States
The Senior Data Engineer, as a member of the Data Engineering team, will provide expertise in the design, deployment, and maintenance of data engineering frameworks that support Enterprise…
Added 3 mins ago
S
Senior Construction Manager (Multiple Positions) (Stantec Consulting Services Inc.; Ann Arbor, MI)
Stantec
Ann Arbor, MI
- $117,478 to $135,700 USD / year
Of the required experience, must have 6 years of experience with the following: · Of the required experience, must have 4 years of experience with the following:
Added 3 mins ago
Process Engineer - Coldwater Area
The Pivot Group Network
Coldwater · Coldwater, MI
This posting covers Process Engineer opportunities with manufacturers based in and around Coldwater in Branch County, within about 45 minutes of the city, including Sturgis, Hillsdale,…
Added 3 mins ago
Continuous Improvement Leader - Burton Area
The Pivot Group Network
Burton · Burton, MI
Document process changes and verify that gains are sustained.
Added 3 mins ago
Automation Engineer - Petoskey Area
The Pivot Group Network
Petoskey · Petoskey, MI
This posting covers Automation Engineer opportunities with manufacturers based in and around Petoskey in Emmet County, within about 45 minutes of the city, including Harbor Springs, Boyne…
Added 3 mins ago
Reliability Engineer - Caro Area
The Pivot Group Network
Caro · Caro, MI
Are you a meticulous professional with a passion for excelling as a reliability engineer? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is dedicated to…
Added 3 mins ago
Lean Manufacturing Engineer - Coldwater Area
The Pivot Group Network
Coldwater · Coldwater, MI
Are you a meticulous professional with a passion for excelling as a lean manufacturing engineer? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is dedicated to…
Added 3 mins ago
Continuous Improvement Manager - Coldwater Area
The Pivot Group Network
Coldwater · Coldwater, MI
Quality Improvement Manager, Operations Improvement Specialist, Kaizen Manager, Lean Manufacturing Manager, Process Improvement Manager, Operational Excellence Manager, Continuous…
Added 3 mins ago
Senior Software Engineer
comScore, Inc.
Reston, VA
We are seeking a Senior Software Engineer to design and build complex, large-scale applications and distributed systems that collect, process, transform, and distribute high volumes of data…
Added 3 mins ago
BV
Application Developer (Java, JavaScript) (Full-Stack)
Broadway Ventures
Remote, United States
- $55 to $70 USD / hour
The Application Developer builds the Java services that ingest public health IT data, observe deployed FHIR endpoints, validate what they find, and assemble reproducible evidence cases for…
Added 4 mins ago
Associate Software Engineer (Hybrid)
Vizient
Irving, TX · Irving
This role will require working in the Irving, TX office 3 days per week
Added 4 mins ago
PI
Informatics and AI Engineer, Biotherapeutics
Pfizer, Inc.
MA
- $106,000 to $176,600 USD / year
At Pfizer, our purpose is to deliver breakthroughs that change patients’ lives. Our cross-functional Data Ecosystem Team is hiring a data and AI engineer to help build and scale an AI-ready…
Added 4 mins ago
Systems Engineer II
Proconex
Royersford, PA
The Systems Engineer II applies process control knowledge and automation expertise to develop technical solutions, troubleshoot system issues, execute project deliverables, and support…
Added 4 mins ago
Sr. Wire Harness Schematics Engineer
Lucid Motors
Southfield, MI
We are currently seeking a Sr. Harness Schematics Engineer. This position requires an experienced professional to work with hardware engineering teams and suppliers to obtain harness data.…
Added 4 mins ago
Security Engineer
John Deere
IL · Deer Creek
Foundational technical aptitude related to Cloud computing – the risks and benefits of using a vendor’s remote servers to store, manage and process an organization’s data.
Added 5 mins ago
Sales Engineer
Airlock Digital
United States
The Sales Engineer serves as a technical resource in the sales process, providing deep cybersecurity expertise, conducting product demonstrations, and supporting proof-of-concept (POC)…

Glean

Designated Technical Support Engineer - West

Remote, United States

Apply on job-boards.greenhouse.io About employer

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

About Glean:

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.

At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.

Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.

If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more. You'll be deeply embedded where people get things done. You'll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.

About the Role:

Glean is looking for a talented Designated Technical Support Engineer to join our rapidly expanding, venture-backed startup. We are building a modern knowledge assistant personalized to every employee in your organization, making all information within your company accessible, contextual, and fresh. Our team works hard and plays hard. We are professional, creative, passionate, and most importantly - customer-obsessed.

As a trusted technical resource to the customer, you will provide both proactive and reactive support to our growing customer base. By providing the highest level of service to our customers, you will ensure our customer experience is the best in the industry.

You will:

Own the proactive and reactive support for Glean customers by prioritizing issues for your designated customer(s)
Meet with your assigned customers regularly to review issues and develop resolution plans and drive continuous improvement in how you and your Glean teammates provide support to them
Be available to your assigned customers via collaborative communication channels consistently to ensure you are providing timely responses and updates on issues
Create and maintain customer-specific runbooks and knowledge articles
Provide first response, technical troubleshooting, resolution, and follow-through of customer issues and inquiries
Assist customers in the configuration, set-up, and verification of new content sources and product features to enable them to realize additional value for their users
Educate customers on the use of Glean product features
Identify system and user health issues, then create and execute remediation plans while coordinating and updating the customer accordingly
Handle customer-impacting alerts which require coordination with customer admin and system resources through resolution
Work closely with teams across Glean to drive product, process, and service improvements
Drive key improvement projects that will improve the scale and efficiency of support, while providing upgrades to the customers’ support experience
Coordinate all support activities with your assigned customer(s), which may include more stringent access and security processes, ensuring you move with high urgency for their issues.
Represent the unique needs of your assigned customer(s) with respect to product and security improvements that will improve the customer support experience
Please note that this role will be dedicated to select customers and requires additional background screenings/clearances/training/certification, carry & use of customer-provided equipment, and extended on-call shift timing based on customer contractual obligations.

About you:

Technically curious: you have a never-ending desire to add technical knowledge and skills to your personal toolkit and share those learnings with your peers
Fearless: you have an intense need to tackle the toughest customer issues and technically complex issues with the goal of driving customer satisfaction
Strong communicator: you are a professional presenter with superior interaction skills with both customers and internal teams
Detail-oriented: you are highly organized and methodical, ensuring all issues are managed to completion
Data-driven: you utilize metrics and objective measurements to assess success and improvement opportunities for yourself and for the customer experience
Key knowledge and skills required:
Must-haves:
Problem solving: technical problem-solving skills including the ability to troubleshoot and isolate issues to their root cause
Ability to debug issues including searching & reading application logs, analyzing stack traces and browser trace files
Experience in at least one of the following disciplines: Customer Solutions Engineering, Support Engineering, Professional Services
Hands-on experience in at least one of the following: Search technologies, Knowledge technologies, SaaS-based system integrations
Experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure
Must have experience in troubleshooting REST API issues
Working experience on SSO, SAML, and OAuth along with network troubleshooting
Able to fully document issues you manage and contribute to the support knowledge base
Good-to-haves:
Knowledge of SQL/database, Basic Kubernetes, Intermediate/Advanced Linux
Experience in using Github, Jira & Confluence
Basic knowledge of LLM’s and how GPT works

Location:

This role is remote

Compensation & Benefits:

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

AI-First Mindset at Glean:

At Glean, AI fluency is core to how we work and we're committed to ensuring every new hire feels confident integrating AI into their everyday work. As part of the interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today - prior Glean experience isn't required.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), or other privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available in our Privacy Policy. By submitting your application, you are agreeing to our use and processing of your data as required. US applicants and their applications are subject to arbitration of disputes as outlined in our Applicant Arbitration Agreement.

By clicking “Submit Application,” I confirm that I have read the Global Data Privacy Notice and the Applicant Arbitration Agreement, and I agree to the terms.

Apply on job-boards.greenhouse.io About employer

More about this job

Skills

Technical support
Customer experience
Prioritization
Process improvement
Communication skills
First response
Troubleshooting
Assist customers
Customer service
Problem solving
Troubleshoot
Cloud technologies
Google Cloud
AWS
Microsoft Azure
SAML
SQL
Kubernetes
Linux
GitHub
Jira
Atlassian Confluence

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Work requirements

Jobs in the United States