Jobs in the United States

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Added just now
Principal Engineer, Spacecraft Test Development
Spaceflight Industries, Inc.
Tukwila, WA
The Satellite Test Development Engineer responsible for transitioning satellite tests from engineer-driven 'new product' tests to routine, highly automated, efficient test processes that…
Added just now
Principal Mechanical Engineer - Payloads
Spaceflight Industries, Inc.
Tukwila, WA
As a Principal Mechanical Engineer on our Optical Payload team at BlackSky you will support the development and integration of our satellite optical payloads, from concept to production, as…
Added just now
Staff Electro-Optical Payload Engineer
Spaceflight Industries, Inc.
Tukwila, WA
BlackSky is looking for a strong Staff EO Payload Engineer to work with BlackSky's Payload and Constellation Engineering teams to architect, design, and test new EO payload concepts to…
Added 1 min ago
Senior Software Engineer - Reporting, Client Service Technology
Income Research Management
Boston, MA
…applications, reporting frameworks, and data pipelines that support the Client Service team's processes. The engineer will design and build tools across both reporting/data preparation and…
Added 1 min ago
IS
Python Engineer
INSPYR Solutions
Cupertino, CA
- $70 to $84 USD / hour
The Python Engineer will join the Channel Strategy & Operations Content Technology team to develop backend services and internal tooling that power a variety of content platforms used…
Added 1 min ago
Microsegmentation Engineer
INSPYR Solutions
Merrifield, VA
We are seeking a Network Security Microsegmentation Engineer to support the design, implementation, and operational management of enterprise microsegmentation capabilities. This role will…
Added 1 min ago
GI
Systems Engineer (SQL)
Goldbelt, Inc.
Remote, United States
- $140,000 to $175,000 USD / year
Must have a DoD Approved 8140/8570 Baseline Certification: Category IAT Level II
Added 1 min ago
GI
Systems Engineer (Oracle)
Goldbelt, Inc.
Remote, United States
- $145,000 to $180,000 USD / year
Must have a DoD Approved 8140/8570 Baseline Certification: Category IAT Level II
Added 2 mins ago
F
Imaging Service Engineer I (Based in Chicago, IL)
Fujifilm
Chicago, IL
- $32.69 to $38.46 USD / hour
An Imaging Service Engineer I is responsible for performing scheduled service work on systems within a service area, and some unscheduled work in the service area with the assistance of…
Added 2 mins ago
Systems Engineer - Microsoft Platform & Cloud Operations
Arclin
Alpharetta, GA
Arclin is seeking a Systems Engineer – Microsoft Platform & Cloud Operations to support and optimize our Microsoft ecosystem across a global manufacturing environment. This role is ideal…
Added 3 mins ago
T
Senior Solution Engineer
Tanium
Remote, United States
- $146,000 to $224,000 USD / year
4+ years of experience in customer-facing or customer support positions
Added 3 mins ago
TT
Machine Learning Infrastructure Engineer
True Talent Solutions Partners
San Francisco, CA
- $200,000 to $400,000 USD / year
Join an AI team building large-scale models for physical systems, with weather as an initial application. You will develop the distributed infrastructure needed to train and serve…
Added 3 mins ago
Systems Engineer
Vantor Inc.
Orlando, FL
The Systems Engineer partners with product management, business stakeholders, solution architects, and software development teams to define and deliver software solutions that meet business…
Added 4 mins ago
Software Engineer II, HR App Engineering
Chewy
Boston, MA · Minneapolis, MN
Chewy is seeking an AI-focused Software Engineer II for our HR Systems & Solutions team in Boston, Minneapolis or Seattle. This team is helping to transform the Chewy HR operational…
Added 5 mins ago
AE
Electronic Engineer I
Advanced Energy Industries, Inc
Redwood City, CA
- $85,000 to $125,000 USD / year
Looking to launch or grow your career in power electronics? As an Electrical Engineer I, you'll work alongside experienced engineers to design, test, and bring to market advanced…
Added 5 mins ago
MA
Instructor, Civil Engineering Technology (Full-time)- For MATC Employees Only
Milwaukee Area Technical College
Milwaukee, WI
- $56,590 to $82,821 USD / year
- Full-time
Must have one (1) of the following: · At least one (1) year of work experience must have occurred within the last five (5) years -OR-
Added 5 mins ago
Advanced Manufacturing Engineering Intern, Process & Equipment (Summer 2027)
GLOBALFOUNDRIES U.S. INC.
NY
Must have at least an overall 3.0 GPA and be in good academic standing
Added 5 mins ago
EW
Lead AI and Data Security Engineer
East West Bank
Dallas, TX · San Marino, CA
- $160,000 USD / year
Applicants must have legal authorization to work in the United States
Added 5 mins ago
Senior Project Electrical Maintenance Engineer
Materion Brush Inc
Elmore, OH
Under the direction of the Senior Project Manager, the Senior Project Electrical Maintenance Engineer will play a key role in managing and executing strategic capital projects at the…
Added 6 mins ago
BC
EPC Transformation Communications Specialist
Bechtel Corporation
Reston, VA
- $91,700 to $132,600 USD / year
…Specialist to help bring to life the innovations changing how we engineer, procure, and build. From autonomous construction equipment and advanced robotics to AI-powered tools and digital…
Added 6 mins ago
Preservation Field Engineer
Bechtel Corporation
Port Arthur, TX
In this role, you will provide project field engineering support with work planning and packaging, material management, quantity verification and validation, safety and quality control,…
Added 6 mins ago
RU
Electrical Engineer
Randstad USA
South Burlington, VT
- $50.35 to $58.89 USD / hour
Join Our Client as an Electrical Engineer in an Onsite role in Burlington, VT. Bring your ME BS, EIT, and 3+ years of facilities experience (HVAC, piping) to design advanced systems for…
Added 6 mins ago
Senior Technical Support Engineer - East
Chainguard
Remote, United States
We’re looking for a Senior Technical Support Engineer who’s equal parts problem-solver, translator, and customer hero. You’ll be the go-to person when customers hit snags with Chainguard…
Added 7 mins ago
SENIOR DATA ENGINEER
H. Lee Moffitt Cancer Center and Research Institute, Inc.
United States
The Senior Data Engineer, as a member of the Data Engineering team, will provide expertise in the design, deployment, and maintenance of data engineering frameworks that support Enterprise…
Added 7 mins ago
Engineer Project
Copeland LP
Sidney, OH
This role is hybrid eligible with the requirement to be in office at least three days per week

Glean

Designated Technical Support Engineer - West

Remote, United States

$143,000 to $170,000 USD / year

Apply on job-boards.greenhouse.io About employer

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Job details

Pay: $143,000 to $170,000 USD / year
Posted: Nov 10, 2026

Original job description

About Glean:

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.

At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.

Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.

If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more. You'll be deeply embedded where people get things done. You'll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.

About the Role:

Glean is looking for a talented Designated Technical Support Engineer to join our rapidly expanding, venture-backed startup. We are building a modern knowledge assistant personalized to every employee in your organization, making all information within your company accessible, contextual, and fresh. Our team works hard and plays hard. We are professional, creative, passionate, and most importantly - customer-obsessed.

As a trusted technical resource to the customer, you will provide both proactive and reactive support to our growing customer base. By providing the highest level of service to our customers, you will ensure our customer experience is the best in the industry.

You will:

Own the proactive and reactive support for Glean customers by prioritizing issues for your designated customer(s)
Meet with your assigned customers regularly to review issues and develop resolution plans and drive continuous improvement in how you and your Glean teammates provide support to them
Be available to your assigned customers via collaborative communication channels consistently to ensure you are providing timely responses and updates on issues
Create and maintain customer-specific runbooks and knowledge articles
Provide first response, technical troubleshooting, resolution, and follow-through of customer issues and inquiries
Assist customers in the configuration, set-up, and verification of new content sources and product features to enable them to realize additional value for their users
Educate customers on the use of Glean product features
Identify system and user health issues, then create and execute remediation plans while coordinating and updating the customer accordingly
Handle customer-impacting alerts which require coordination with customer admin and system resources through resolution
Work closely with teams across Glean to drive product, process, and service improvements
Drive key improvement projects that will improve the scale and efficiency of support, while providing upgrades to the customers’ support experience
Coordinate all support activities with your assigned customer(s), which may include more stringent access and security processes, ensuring you move with high urgency for their issues.
Represent the unique needs of your assigned customer(s) with respect to product and security improvements that will improve the customer support experience
Please note that this role will be dedicated to select customers and requires additional background screenings/clearances/training/certification, carry & use of customer-provided equipment, and extended on-call shift timing based on customer contractual obligations.

About you:

Technically curious: you have a never-ending desire to add technical knowledge and skills to your personal toolkit and share those learnings with your peers
Fearless: you have an intense need to tackle the toughest customer issues and technically complex issues with the goal of driving customer satisfaction
Strong communicator: you are a professional presenter with superior interaction skills with both customers and internal teams
Detail-oriented: you are highly organized and methodical, ensuring all issues are managed to completion
Data-driven: you utilize metrics and objective measurements to assess success and improvement opportunities for yourself and for the customer experience
Key knowledge and skills required:
Must-haves:
Problem solving: technical problem-solving skills including the ability to troubleshoot and isolate issues to their root cause
Ability to debug issues including searching & reading application logs, analyzing stack traces and browser trace files
Experience in at least one of the following disciplines: Customer Solutions Engineering, Support Engineering, Professional Services
Hands-on experience in at least one of the following: Search technologies, Knowledge technologies, SaaS-based system integrations
Experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure
Must have experience in troubleshooting REST API issues
Working experience on SSO, SAML, and OAuth along with network troubleshooting
Able to fully document issues you manage and contribute to the support knowledge base
Good-to-haves:
Knowledge of SQL/database, Basic Kubernetes, Intermediate/Advanced Linux
Experience in using Github, Jira & Confluence
Basic knowledge of LLM’s and how GPT works

Location:

This role is remote but may require flexible working hours.

Compensation & Benefits:

The standard base salary range for this position is $143,000 - $170,000 USD annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

AI-First Mindset at Glean:

At Glean, AI fluency is core to how we work and we're committed to ensuring every new hire feels confident integrating AI into their everyday work. As part of the interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today - prior Glean experience isn't required.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), or other privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available in our Privacy Policy. By submitting your application, you are agreeing to our use and processing of your data as required. US applicants and their applications are subject to arbitration of disputes as outlined in our Applicant Arbitration Agreement.

By clicking “Submit Application,” I confirm that I have read the Global Data Privacy Notice and the Applicant Arbitration Agreement, and I agree to the terms.

Apply on job-boards.greenhouse.io About employer

More about this job

Skills

Technical support
Customer experience
Prioritization
Process improvement
Communication skills
First response
Troubleshooting
Assist customers
Customer service
Problem solving
Troubleshoot
Cloud technologies
Google Cloud
AWS
Microsoft Azure
SAML
SQL
Kubernetes
Linux
GitHub
Jira
Atlassian Confluence

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Work requirements

Jobs in the United States