Jobs in the United States

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Added 2 mins ago
Staff, Software Engineer | Bentonville, Arkansas
Walmart Inc.
United States
As a Staff Software Engineer, you will lead the design and delivery of scalable platform capabilities, driving the full software development lifecycle from coding to deployment and…
Added 2 mins ago
WI
(USA) Staff, Software Engineer
Walmart Inc.
United States
- $143,000 to $286,000 USD / year
The (USA) Staff, Software Engineer plays a critical role in delivering scalable platform capabilities and driving the full software development lifecycle, including design, coding, testing,…
Added 4 mins ago
Estimator/Project Manager
PERMASTEELISA NORTH AMERICA CORP
Bloomfield, CT
Manage submittals, shop drawings, samples, mockups, and RFIs through architect, GC, and engineer approval
Added 5 mins ago
CH
Data Engineer
California Health and Human Services Office of Technology and Solutions Integration
CA
- $9,507 to $12,740 USD / month
This position is currently eligible for one telework day per-week and is required to report in-person a minimum of four days per week
Added 6 mins ago
Quality Assurance Engineer
Paradromics, Inc.
Austin, TX
We are seeking a Quality Engineer to join our Quality team in Austin, Texas. Reporting to the Quality Engineering Manager, this role will be central to improving the efficiency and…
Added 6 mins ago
Database Engineer
Redwood Trust Inc
Englewood, CO
We are seeking a Database Engineer to join our Core Data Services team. Reporting to the SVP, Application Development Manager, you will support, maintain, and improve the SQL Server…
Added 9 mins ago
Software Engineer, ROS Open Platform & AI Enablement
Roblox
San Mateo, CA
As a Software Engineer on the ROS team, you'll help shape the future of how we run the enterprise. You'll build the products and platform that map how Roblox works - who our people are, how…
Added 9 mins ago
Civil Design Engineer, Substation
Pacific Gas And Electric Company
Fresno, CA
Must possess and maintain a valid Class C California Driver's License (or higher) by day 1 of hire
Added 10 mins ago
Vehicle Fluids Hardware Development Engineer I
Relativity Space
Long Beach, CA
…where it’s early enough to leave your mark on the product, the process, and the culture, but far enough along that Terran R is tangible and picking up momentum. The most meaningful work of…
Added 10 mins ago
Stationary Engineer, Sewage Plant (TPV 7372) (SFO) (160266)
City and County of San Francisco
San Francisco, CA
A provisional appointee must participate and be successful in a Civil Service Examination process for this classification and be selected through an open competitive process in order to be…
Added 12 mins ago
Director, Product Management (Media)
Cars.com LLC
Remote, United States
Added 12 mins ago
Lead Generator Project Engineer-1
GE Gas Turbines (Greenville) L.L.C.
United States
The Lead Generator Project Engineer provides technical project management, technical direction, and drives coordination of engineering activities and critical issue resolution for…
Added 12 mins ago
R
Software Engineer, Fintech Platform
Rippling
San Francisco, CA
- $135,000 to $225,000 USD / year
As a Senior Backend Engineer, you will join the Fintech Platform organization and be matched to a team based on your experience and business needs. Teams own foundational capabilities such…
Added 12 mins ago
R
Software Engineer, Financial AI Product
Rippling
San Francisco, CA
- $135,000 to $225,000 USD / year
As a Senior Software Engineer on this team, you will help define how AI becomes a core part of financial product and infrastructure at Rippling.
Added 13 mins ago
Manufacturing Engineer II
Hydro-Aire Aerospace Corp.
Burbank, CA
Crane Aerospace and Electronics has an exciting opportunity for a Manufacruring Engineer II at our Burbank, CA location.
Added 14 mins ago
Software Engineer II
LexisNexis Risk Data Management, LLC Company
Alpharetta, GA
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our…
Added 14 mins ago
Software Engineer II
LexisNexis Risk Solutions Inc. Company
Alpharetta, GA
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our…
Added 15 mins ago
Materials Engineer, Metals (Starship)
SpaceX
Hawthorne, CA
Design, develop, and deploy materials and process direction for propulsion, mechanism, and valve system designs and manufacturing
Added 15 mins ago
Software Development Engineer, Provisioning - Amazon Leo
Amazon Kuiper Manufacturing Enterprises LLC
Redmond, WA
…with the technical aptitude and drive to advance into a Sr. Engineer…
Added 15 mins ago
Software Development Engineer, Amazon Dedicated Cloud, Early Career - 2027, Amazon Dedicated Cloud (ADC)
Amazon.com Services LLC
Jessup, MD · Seattle, WA · Arlington, VA · Denver, CO · Herndon, VA
…tomorrow's technology. At Amazon, you'll grow into the high-impact engineer you know you can be, supported by a culture of learning and mentorship. Every day brings exciting new challenges…
Added 19 mins ago
Process Support Engineer II
Applied Materials
Hillsboro, OR · Hillsboro
As a Process Support Engineer (PSE), you'll play a critical role in guiding products through their entire lifecycle, from initial concept to final qualification. You will provide…
Added 19 mins ago
Sr. Manufacturing Engineer
Unigen
Newark, CA
Position Summary: The Senior Manufacturing Engineer leads the design, implementation, and continuous improvement of manufacturing processes and systems to optimize production efficiency,…
Added 19 mins ago
Test Engineer I
Ralliant
Hollister, CA
The Test Engineer role provides oversight of test equipment development and calibration, manages test planning and documentation, analyzes results, and collaborates with engineering to…
Added 20 mins ago
L
Head Lice Treatment Specialist
LiceDoctors
Cedar Rapids, IA
- $18 to $40 USD / hour
As our Head Lice Removal Technician, you'll be trained in our 100% all-natural lice removal process, which works every time! A typical appointment lasts about 2 - 2 ½ hours, during which…
Added 21 mins ago
GRC Staff Engineer
Fivetran
Oakland, CA
…references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career…

Glean

Designated Technical Support Engineer - Central/East

Remote, United States

$120,000 to $170,000 USD / year

Apply on job-boards.greenhouse.io About employer

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Job details

Pay: $120,000 to $170,000 USD / year
Posting language: English
Posted: Sep 22, 2026

Original job description

About Glean:

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.

At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.

Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.

If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more. You'll be deeply embedded where people get things done. You'll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.

About the Role:

Glean is looking for a talented Designated Technical Support Engineer to join our rapidly expanding, venture-backed startup. We are building a modern knowledge assistant personalized to every employee in your organization, making all information within your company accessible, contextual, and fresh. Our team works hard and plays hard. We are professional, creative, passionate, and most importantly - customer-obsessed.

As a trusted technical resource to the customer, you will provide both proactive and reactive support to our growing customer base. By providing the highest level of service to our customers, you will ensure our customer experience is the best in the industry.

You will:

Own the proactive and reactive support for Glean customers by prioritizing issues for your designated customer(s)
Meet with your assigned customers regularly to review issues and develop resolution plans and drive continuous improvement in how you and your Glean teammates provide support to them
Be available to your assigned customers via collaborative communication channels consistently to ensure you are providing timely responses and updates on issues
Create and maintain customer-specific runbooks and knowledge articles
Provide first response, technical troubleshooting, resolution, and follow-through of customer issues and inquiries
Assist customers in the configuration, set-up, and verification of new content sources and product features to enable them to realize additional value for their users
Educate customers on the use of Glean product features
Identify system and user health issues, then create and execute remediation plans while coordinating and updating the customer accordingly
Handle customer-impacting alerts which require coordination with customer admin and system resources through resolution
Work closely with teams across Glean to drive product, process, and service improvements
Drive key improvement projects that will improve the scale and efficiency of support, while providing upgrades to the customers’ support experience
Coordinate all support activities with your assigned customer(s), which may include more stringent access and security processes, ensuring you move with high urgency for their issues.
Represent the unique needs of your assigned customer(s) with respect to product and security improvements that will improve the customer support experience
Please note that this role will be dedicated to select customers and requires additional background screenings/clearances/training/certification, carry & use of customer-provided equipment, and extended on-call shift timing based on customer contractual obligations.

About you:

Technically curious: you have a never-ending desire to add technical knowledge and skills to your personal toolkit and share those learnings with your peers
Fearless: you have an intense need to tackle the toughest customer issues and technically complex issues with the goal of driving customer satisfaction
Strong communicator: you are a professional presenter with superior interaction skills with both customers and internal teams
Detail-oriented: you are highly organized and methodical, ensuring all issues are managed to completion
Data-driven: you utilize metrics and objective measurements to assess success and improvement opportunities for yourself and for the customer experience
Key knowledge and skills required:
Must-haves:
Problem solving: technical problem-solving skills including the ability to troubleshoot and isolate issues to their root cause
Ability to debug issues including searching & reading application logs, analyzing stack traces and browser trace files
Experience in at least one of the following disciplines: Customer Solutions Engineering, Support Engineering, Professional Services
Hands-on experience in at least one of the following: Search technologies, Knowledge technologies, SaaS-based system integrations
Experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure
Must have experience in troubleshooting REST API issues
Working experience on SSO, SAML, and OAuth along with network troubleshooting
Able to fully document issues you manage and contribute to the support knowledge base
Good-to-haves:
Knowledge of SQL/database, Basic Kubernetes, Intermediate/Advanced Linux
Experience in using Github, Jira & Confluence
Basic knowledge of LLM’s and how GPT works

Location:

This role is remote but may require flexible working hours.

Compensation & Benefits:

The standard base salary range for this position is $120,000-$170,000 USD annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

AI-First Mindset at Glean:

At Glean, AI fluency is core to how we work and we're committed to ensuring every new hire feels confident integrating AI into their everyday work. As part of the interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today - prior Glean experience isn't required.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), or other privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available in our Privacy Policy. By submitting your application, you are agreeing to our use and processing of your data as required. US applicants and their applications are subject to arbitration of disputes as outlined in our Applicant Arbitration Agreement.

By clicking “Submit Application,” I confirm that I have read the Global Data Privacy Notice and the Applicant Arbitration Agreement, and I agree to the terms.

Apply on job-boards.greenhouse.io About employer

More about this job

Skills

Technical support
Customer experience
Prioritization
Process improvement
Communication skills
First response
Troubleshooting
Assist customers
Customer service
Problem solving
Troubleshoot
Cloud technologies
Google Cloud
AWS
Microsoft Azure
SAML
SQL
Kubernetes
Linux
GitHub
Jira
Atlassian Confluence

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Work requirements

Jobs in the United States