Position Summary
The Program Manager for the Family Empowerment Program (FEP) oversees the daily operations, implementation, evaluation, and strategic growth of the Family Group Decision Making and Rapid Response Programs (FEI). The Program Manager will also provide support to the Family Empowerment Assistant Director across the FEP continuum of community-based services, including Family Wellness Supportive Housing Family Wellness In Community. The Program Manager will also provide direct family services facilitating family meetings. The Program Manager will coordinate and facilitate FGDM meetings, supervise FGDM facilitators, manage fidelity to established FGDM standards, maintain relationships with child welfare agencies, juvenile courts, and community partners, and track program outcomes.
QUALIFICATIONS
- Bachelor’s degree in social work, psychology, education or related field. Master’s degree preferred.
- At least two years of supervisory experience, preferably in a community-based or family services setting.
- Prior experience with child welfare systems, prevention programs, or family engagement services.
- Must have a valid driver’s license, acceptable driving record and access to reliable transportation.
- Must have acceptable PA State Police, PA Child Abuse History and FBI clearances. Act 168 forms may be required.
Essential Duties
Program Oversight and Implementation
- Direct day-to-day administrative and programmatic functions of FGDM and Rapid Response
- Maintain fidelity to state, federal, and agency FGDM models, standards, and restorative practice guidelines.
- Monitor referral flows, case assignment, scheduling, and overall operational capacity to meet contractual targets.
Supervision of Staff and Interns
- Onboard, train, supervise, and evaluate FGDM Facilitators
- Conduct regular individual and group supervision focused on growth, performance, and productivity.
- Help facilitate FEP team case consultations to address barriers to services and complex cases.
- Complete HR documentation, including timecards, PIPs, and performance assessments.
- Arrange for coverage during staff call-offs, leaves, or vacancies.
Community and Stakeholder Collaboration
- Represent the agency at stakeholder meetings, outreach events, and interagency collaborations
- Maintain stakeholder agreements and referral pathways.
- Assist with service contracts, billing structures, and community engagement.
Fidelity Monitoring and Compliance
- Ensure fidelity to Family Empowerment FGDM/Rapid Response service models and contract expectations.
- Monitor documentation quality, regulatory adherence, outcome reporting, and internal policy compliance.
- Assist with audits, licensing, and internal quality reviews.
Direct Family Support and Crisis Intervention
- Provide direct services to families as needed.
- Prepare families and participants for the FGDM conference, explaining the process and purpose.
- Collaborate with families to identify and invite relevant family members, friends, and service providers.
- Ensure all participants are informed and prepared for the conference.
- Facilitate FGDM and crisis meetings; coach staff on goal-setting and strength-based approaches.
- Guide families through the FGDM process, ensuring all participants feel heard and valued.
- Help families identify their strengths and concerns, and develop culturally sensitive plans.
- Work with families to identify individuals to participate in the FGDM process
- Facilitate the FGDM meeting, ensuring a safe and supportive environment for all participants.
- Provide ongoing support to families as they implement their plans.
- Advocate for families' needs and ensure their voices are heard.
- Connect families with resources and services that can support their goals.
- Assist families in identifying and addressing concerns related to child safety, well-being, and permanency.
- Help families develop and implement plans that are culturally sensitive and meet their specific needs.
- Collect and tracking data
- Analyzing outcomes
- Reporting back to GR and CYS etc.
- Evaluate the effectiveness of the family plan of the course of 30-60 days
Collaboration
- Work collaboratively with other professionals, such as caseworkers, therapists, and service providers.
- Maintain open communication with all stakeholders involved in the FGDM process.
- Support Family Empowerment Program
- Support with families case management needs
- Support with program implementation and development
Meeting Facilitation and Team Coordination
- Participate in treatment team meetings, case assignments, and monthly Program Manager meetings.
- Ensure alignment of staff activities with agency and program goals.
Training and Professional Development
- Provide and coordinate ongoing training for staff, volunteers, and interns.
- Support trauma-informed practice and professional growth consistent with agency values.
Continuous Quality Improvement (CQI)
- Develop data systems and lead CQI efforts to evaluate outcomes and identify trends.
- Create and present annual quality reports for each program model.
Data Collection and Outcome Reporting
- Oversee documentation, billing cross-checks, and outcome tracking.
- Contribute data and narratives for grants, quarterly and annual reports and RFP submissions.
Knowledge, Skills and Abilities
Facility Management & Physical Safety
• Expertise in maintaining a clean, safe, and health-supportive environment, including infection control and prevention of communicable diseases and infestations.
Leadership & Supervision
• Strong leadership in supervision, coaching, progressive discipline, and team development.
• Uses emotional intelligence and trauma-informed principles when mentoring staff, volunteers, and interns.
Operational Oversight & Delegation
• Ensures continuity of operations through effective delegation, scheduling, and backup planning when unavailable.
Organizational & Time Management
• Skilled in prioritizing multiple responsibilities including staff scheduling, documentation, facility usage, and service delivery.
Stakeholder Engagement & Administrative Skills
• Builds collaborative relationships and maintains professional engagement with external agencies.
• Manages service contracts, billing workflows, and contributes to SOP and policy development.
Communication Skills
• Proficient in professional writing, verbal communication, public speaking, and customer service.
Technological Proficiency
• Skilled in Google Workspace (Docs, Sheets, Drive, Calendar), EMR systems, and digital coordination tools.
Reliability & Professional Conduct
• Consistently punctual and dependable; models professionalism, accountability, and a cooperative spirit.
Flexibility & Resilience
• Maintains emotional stability and performance in high-stress or crisis situations; adapts quickly to change.
Creativity & Innovation
• Applies creative thinking to problem-solving, program design, and quality improvement while maintaining compliance and program fidelity.
Physical/Emotional Requirements and Working Conditions
- Must demonstrate strong emotional intelligence, including self-awareness, empathy, and interpersonal skills to effectively lead, support staff, and manage complex social dynamics. Must possess and demonstrate emotional stability to perform essential job functions.
- Mobility and physical strength to perform all tasks of the Family Empowerment Program including sorting, organizing household items, assembling items, and moving furniture. Must have audio/visual/verbal acuity to supervise clients and perform essential job duties.
- Must be able to maintain a safe environment for families, staff, and self, including implementation of universal precautions and agency protocols to prevent the spread of communicable diseases and infestations.
- Medical/Physical: This position is required to get a post-offer drug screening.
Job Location:
Lawrence County, PA
Position Type:
Full-Time/Regular
Who We Are: Founded in 1854 by the Rev. Dr. William Passavant in Zelienople, Pennsylvania, Glade Run has evolved over the last 170 years to meet the changing and increasingly challenging needs of children, adults and families throughout Western Pennsylvania and beyond. Last year, Glade Run served over 7,000 individuals with impactful, innovative services in school, home, and community based settings.
Glade Run uses the Sanctuary® Model as our blueprint for clinical and organizational change which, at its core, promotes safety and recovery from adversity through the active creation of a trauma-informed community while applying the following Sanctuary commitments within all aspects of our programming: Nonviolence, Emotional Intelligence, Social Learning, Democracy, Open Communication, Social Responsibility, and Growth and Change. Our recognition that trauma is pervasive in the experience of human beings forms the basis for Glade Run’s culture as we focus not only on the individuals in which we serve, but equally on our staff and the systems who provide their treatment. Glade Run is an Equal Opportunity Employer.
What We Offer
(Must meet eligibility requirements- see policies/plan documents for complete requirements and eligibility)
- Comprehensive benefits including medical, dental, vision, paid time off, and paid holidays for full-time staff
- 401K offerings with agency match at $1.00 per dollar contributed up to 4% of salary
- Agency provided life insurance and long-term disability coverage for full-time staff
- Voluntary benefit options; including Disability Insurance (Short-Term Disability), Cancer Coverage, Critical Illness, Medical Bridge, Accident Insurance, Life Insurance and Identify Theft Protection
- Paid mileage reimbursement
- Paid training and administrative time
- Cell phone reimbursement
- Licensure Supervision for FREE!
- Free credentialing assistance
- Quarterly productivity incentives
- Tuition reimbursement for full-time staff
- Flexible work schedules (as applicable)
- Annual merit increases for eligible positions based upon the yearly budget
- New Hire Incentive Bonuses
- Employee Referral Bonus Incentives
- Employee Discount Program
- Approved Agency for Public Student Loan Forgiveness
- Employee Assistance Program
- Partnership with Geneva College offering a 25% tuition discount on select degree programs
- Partnership with Capella University offering scholarships, tuition discounts, and free professional development opportunities
- Opportunities for membership to civic/community organizations
- As of August 31, 2024, a CARF Three-Year Accreditation has been awarded to Glade Run Lutheran Services for the following (programs/services): Case Management/Services Coordination: Mental Health (Adults, Children and Adolescents), Intensive Family-Based Services: Mental Health (Children and Adolescents), Outpatient Treatment: Mental Health (Adults, Children and Adolescents), Outpatient Treatment: Psychosocial Rehabilitation (Adults), Partial Hospitalization: Mental Health (Children and Adolescents)
- Glade Run is Sanctuary certified – we provide a supportive, respectful environment for our clients and our staff where shared governance, open communication, social learning and responsibility, non-violence, emotional intelligence, and growth and change are paramount in all aspects of our programming.
Qualifications
QUALIFICATIONS
- Bachelor’s degree in social work, psychology, education or related field. Master’s degree preferred.
- At least two years of supervisory experience, preferably in a community-based or family services setting.
- Prior experience with child welfare systems, prevention programs, or family engagement services.
- Must have a valid driver’s license, acceptable driving record and access to reliable transportation.
- Must have acceptable PA State Police, PA Child Abuse History and FBI clearances. Act 168 forms may be required.
