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Vice President of Engineering
Hays
NE
…to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the…
Added 2 mins ago
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Enterprise Solution Architect
Jobgether
Remote, United States
- $210,000 to $250,000 USD / year
…applications, enterprise data capabilities, inventory and procurement systems, and financial integrations while ensuring uninterrupted mission-critical operations. A major component of the…
Added 18 mins ago
SCADA Engineer I
Panasonic
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The SCADA Engineer I supports the maintenance, configuration, and operation of the SCADA system at Panasonic's Gigafactory. The Engineer assists with system monitoring, troubleshooting,…
Added 32 mins ago
Associate DevOps Engineer
VTG
Manassas, VA
VTG is seeking an Associate DevOps Engineer to support our Navy customer. This DevOps role will be involved in the installation, integration, and testing of prototype Navy tactical software…
Added 34 mins ago
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Senior Silicon Systems Engineer
Atom Computing
Austin, TX · Boulder, CO
- $140,000 to $160,000 USD / year
We are seeking a Senior Silicon Systems Engineer to bridge the gap between custom silicon and highly complex hardware integration within Atom’s research and product development programs.…
Added 36 mins ago
Infrastructure Engineer II
Info Image
Coppell, TX
The Infrastructure Engineer II is a senior-level role responsible for owning, optimizing, and advancing enterprise infrastructure systems. This position goes beyond day-to-day operations…
Added 39 mins ago
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Senior Technical Support Engineer
Microsoft
United States
- $86,100 to $187,400 USD / year
…for delivering customer success. As a Sr Technical Support Engineer, you will own, troubleshoot, and solve highly complex customer technical issues. This opportunity will allow you to…
Added 40 mins ago
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Software Engineer II
Microsoft
WA · Redmond, WA · Redmond
- $102,100 to $219,200 USD / year
As a Software Engineer II in Agentic Engineering Productivity, you will build LLM-powered agents that turn intent into tested, reviewable changes, keep build pipelines and internal tools…
Added 40 mins ago
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Principal Software Engineer
Microsoft
United States
- $142,800 to $304,200 USD / year
…physical network. This work spans router hardware, operating systems - including Microsoft’s SONiC - configuration, optical transceivers, and globally distributed orchestration…
Added 42 mins ago
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Systems Engineer I
Invictus International Consulting, LLC
Alexandria, VA
- Up to $150,000 USD / year
…of advanced modernization, cybersecurity, intelligence and systems integration. Our teams support complex operational environments across the U.S. and around the world, helping customers…
Added 58 mins ago
Senior Software Engineer (CCC Auto / Agentic)
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Added 1 hour ago
Senior AI/ML Engineer – SLM Optimization & Inference
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This is an opportunity for a senior-level AI/ML engineer who enjoys working close to the model, the infrastructure, and the performance benchmarks - building scalable ML systems that are…
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DISTINGUISHED SCIENTIST/ENGINEER FOR USW THEATER OPERATIONS
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Naval Base Newport, RI
Added 1 hour ago
Mid-Level Databricks Engineer
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Pittsburgh, PA
We are seeking a Mid-Level Databricks Engineer to design, develop, and support scalable data solutions using Databricks and modern cloud data platforms. This role will focus on building…
Added 1 hour ago
Senior Databricks Engineer
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Pittsburgh, PA
We are seeking a Senior Databricks Engineer / Technical Lead with 10+ years of experience in data engineering, data warehousing, and ETL/ELT, including significant hands-on experience…
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Machine Learning Engineer Senior
Techstra Solutions
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Leads in the development of cross-functional, multi-platform machine learning software systems. Uses technical knowledge and industry experience to design, build and maintain technology…
Added 1 hour ago
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Principal Engineer, SCADA Engineering- R10878
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Corinth, MS
- $155,000 to $182,500 USD / year
…a Remote Position, not onsite in Chicago, IL The Principal Engineer position will be part of the Construction team, with responsibility to serve as a senior technical leader responsible for…
Added 1 hour ago
Cloud Network Engineer
Deloitte US
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…collaborative environment? As an experienced Cloud Network Engineer you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of…
Added 1 hour ago
VTC/AV ENGINEER
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Fort Jackson, SC
When senior leaders connect across classified networks, the call cannot drop. As QBE's VTC Engineer at Quantico, you will own the infrastructure that makes secure video collaboration…
Added 1 hour ago
Cloud Network Engineer
Deloitte US
Dallas, TX
…collaborative environment? As an experienced Cloud Network Engineer you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of…
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Senior Embedded Firmware Engineer (Contractor)
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Added 1 hour ago
Security Architect
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…controls across enterprise IT networks and federal mission systems. Operating within a defense contracting environment, this role ensures all system architectures strictly align with…
Added 1 hour ago
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Regional Maintenance Manager
CBRE
Columbus, OH
- $200,000 to $210,000 USD / year
The purpose of this position is to lead a large portfolio or client account and provide senior technical and operational support to the account staff for the development of policies and…
Added 1 hour ago
Senior Engineer Full-Stack Ground Software Developer
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The Engineering, Science and Analysis (ESA) Strategic Capability Unit (SCU) at BAE Systems Inc, Space and Mission Systems Sector is looking to expand our team with a talented and energetic…
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Sr. Product Engineer - Electrical
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GitLab

Senior CX Platform Engineer

Remote, United States

$139,200 - $235,200 USD

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Job details

Pay: $139,200 - $235,200 USD
Posting language: English
Posted: Oct 7, 2026

Original job description

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

*Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

An overview of this role

As a Senior CX Platform Engineer, you'll help GitLab's Customer Experience (CX) teams hand real work to artificial intelligence (AI). You'll use Claude Code and GitLab Duo Agent Platform as your default development tools, designing agentic workflows and Model Context Protocol (MCP) servers with production testing, security, and shared ownership. This is a software engineering role, not ticket-taking internal IT, AI evangelism disconnected from shipped code, or customer-billable Professional Services delivery.

What you'll do

Use Claude Code, GitLab Duo, and other coding agents as your primary development environment for planning, implementation, refactoring, testing, reviews, and documentation. Run multiple agents in parallel on well-scoped tasks, critically review their output, and own every line that reaches production.
Build and maintain the team's agent harness, including shared AGENTS.md conventions, skills, slash commands, hooks, subagent definitions, and continuous integration checks. Measure and share what works, publish reusable patterns, and retire those that don't.
Ship agents and multi-step workflows for account research, success planning, scoping, status reporting, and customer onboarding. Package them as skills and plugins for non-engineers using Claude, Claude in Slack, and GitLab Duo Agent Platform.
Build MCP servers and connectors for governed access to GitLab, Salesforce, Gainsight, Kantata, Thought Industries, Gong, Snowflake, and other enterprise systems. Add evaluations, tracing, and human-in-the-loop checkpoints to keep internal and customer-facing agents measurable, auditable, and safe with customer data.
Evolve the CX Application Platform's gateway, Amazon Web Services (AWS) infrastructure, including Elastic Container Service (ECS), Relational Database Service (RDS), and Lambda, Terraform configuration, application scaffold, and deployment path. Own applications such as PS Compass, Congregate, and GitLab University and its integrations, documenting build-versus-buy and consolidate-or-sunset decisions.
Ship production-quality Python and TypeScript through GitLab continuous integration and continuous delivery (CI/CD), with tests, observability, security review, and runbooks. Design every application for handoff, with documentation, monitoring, and shared ownership.
Prototype with Customer Success, Digital Success, Professional Services, Education Services, and Training in days, not quarters. Help CX team members bring their own applications to production, and turn field learning into reusable reference implementations, development paths, and enablement.
Contribute upstream to GitLab and share product feedback with Product and Engineering. Mentor engineers and non-engineers on agentic development and raise the team's code review bar.

What you'll bring

Experience building and operating production software, owning multi-quarter work from ambiguity to production, choosing reusable platform solutions over one-off customization where appropriate, and designing for handoff.
Daily, hands-on use of coding agents such as Claude Code, Cursor, Codex, GitLab Duo, or similar on production work. You can show how they've changed what you ship and how you maintain quality.
Experience building with large language models (LLMs) beyond chat, including tool use, MCP servers, agent loops, context and retrieval design, prompt and workflow design, and evaluations.
Strong Python skills with FastAPI or Flask and TypeScript skills with Vue or React, including application programming interface (API) design, authentication, authorization, and secure handling of customer and business data.
Hands-on experience with AWS ECS, RDS, and Lambda, Terraform, Docker, and applications running behind single sign-on (SSO), such as Okta.
Experience integrating enterprise systems through Representational State Transfer (REST) and GraphQL APIs, and fluency with Git, merge requests, and CI/CD.
Experience translating non-engineering stakeholders' workflows into technical plans and writing clear asynchronous design documents, decision records, and enablement materials. You align with GitLab's values and are willing to use GitLab for your own work.
Optional experience includes agent harness customization; the GitLab Development Kit, Duo Agent Platform custom agents and flows, or AI Catalog publishing; enterprise agent governance and data controls; customer success, professional services, or learning platforms such as Salesforce, Gainsight, Kantata, or Thought Industries; professional services economics and customer success metrics; Snowflake or similar warehouses; and technical writing, talks, or open source contributions on agentic development.

We welcome interest from candidates with varying levels of experience; you don't need to meet every nice-to-have to apply.

About the team

CX Platform Engineering builds and runs CX Applications for Customer Success, Digital Success, Professional Services, Education Services, and Training. We own the CX Application Platform's gateway and infrastructure alongside our application portfolio: GitLab University, the Foundational Onboarding Agent in GitLab Duo Agent Platform, Congregate, PS Compass, and Customer Wins. We build the first version with the people doing the work, turn what we learn into a reusable pattern, then hand it off so it runs without us. We reward leverage, not heroics, and don't leave tools dependent on one person.

The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

United States Salary Range

$139,200 - $235,200 USD

How GitLab Supports Full-Time Employees

Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

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More about this job

Skills

GitLab
Customer experience
Artificial intelligence
Documentation
CI/CD
Research
Reporting
Onboarding
Slack
Salesforce
Snowflake
AWS
IBM Terraform
Python
TypeScript
Industrial software
Workflow
Flask
Vue.js
React
ICT system programming
Docker
GraphQL
Git
Blueprints
Technical writing
Sales

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