Jobs in the United States

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Senior Software Engineer - Minecraft
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
The Mojang Player Operations team is looking for a Senior Software Engineer to help drive innovation in Trust and Safety. Our team is accountable for ensuring our players have a world-class…
Added 1 min ago
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Software Engineer II
Microsoft
WA · Redmond, WA · Redmond
- $102,100 to $219,200 USD / year
As a Software Engineer II in Agentic Engineering Productivity, you will build LLM-powered agents that turn intent into tested, reviewable changes, keep build pipelines and internal tools…
Added 1 min ago
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Principal Software Engineer
Microsoft
United States
- $142,800 to $304,200 USD / year
…demands requires rethinking how routing, optics, hardware, and software function as an integrated…
Added 1 min ago
Staff Software Development Engineer – iOS
CVS Health
Remote, United States
…Currently, we are seeking a highly skilled and innovative Staff Software Development Engineer – iOS to join our growing digital engineering organization. This Staff Engineering role offers…
Added 1 min ago
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Software Engineer 2
Microsoft
WA · CA · NY · Redmond, WA · Mountain View, CA · Redmond · Mountain View · New York
- $102,100 to $219,200 USD / year
…audio, video, and multimodal content. We are looking for a Software Engineer 2 - Responsible AI who is passionate about building customer-facing AI services with scalable and sustainable…
Added 1 min ago
Senior Software Engineer - Global Forwarding Technology
C.H. Robinson
Portland, ME
C.H Robinson is seeking a Senior Software Engineer role on our Global Forwarding
Added 1 min ago
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Software Engineer
Microsoft
BC, CA
- $67,700 to $133,600 CAD / year
As a Software Engineer, you will contribute to software and platform capabilities that support data connectivity and transformation. You will work alongside engineers, product managers, and…
Added 1 min ago
Staff Software Engineer - IAM
General Motors
Augusta, ME
We’re looking for a Security Software Engineer to join the Security Products Engineering team and drive the design and implementation of security-focused software and services across GM.…
Added 19 mins ago
Senior Software Engineer (CCC Auto / Agentic)
EvolutionIQ
Remote, United States
As a Senior Software Engineer - Agentic you will build the event-driven systems that keep claims moving for our customers, connecting our AI agents to the rest of CCC. When these systems…
Added 20 mins ago
Embedded Linux Engineer – Qualcomm
Inabia Software & Consulting Inc.
Remote, United States
Job Title : Embedded Linux Engineer – Qualcomm
Added 21 mins ago
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Research Engineer II - Building Energy Analysis
Pacific Northwest National Laboratory
UNAVAILABLE · Richland, WA · Seattle, WA · Portland, OR
- $89,300 USD / year
The BS&DG is seeking a Research Engineer II - Building Energy Analysis with strong knowledge of building energy systems, programming and data analysis skills, and experience evaluating…
Added 24 mins ago
TT
Senior Software Engineer, Autonomous Systems
True Talent Solutions Partners
Palo Alto, CA
- $145,000 to $275,000 USD / year
Join a customer-facing product engineering team building command-and-control and autonomy software for robotic and unmanned systems. You will help deliver cloud and edge capabilities that…
Added 24 mins ago
Staff Software Development Engineer – iOS
CVS Health
Remote, United States
…Currently, we are seeking a highly skilled and innovative Staff Software Development Engineer – iOS to join our growing digital engineering organization. This Staff Engineering role offers…
Added 24 mins ago
Senior Software Engineer - Global Forwarding Technology
C.H. Robinson
Omaha, NE
C.H Robinson is seeking a Senior Software Engineer role on our Global Forwarding
Added 24 mins ago
Staff Software Engineer - IAM
General Motors
Lincoln, NE
We’re looking for a Security Software Engineer to join the Security Products Engineering team and drive the design and implementation of security-focused software and services across GM.…
Added 24 mins ago
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Consulting Lead Software Developer - Apex
Oracle
Lincoln, NE
- $97,800 to $209,500 USD / year
This role is part of an elite overlay consulting organization providing expert-level solution building and product knowledge to support Oracle Health’s strategic engagements. As a…
Added 25 mins ago
PN
Research Engineer II - Building Energy Analysis
Pacific Northwest National Laboratory
Lincoln, NE
- $89,300 USD / year
The BS&DG is seeking a Research Engineer II - Building Energy Analysis with strong knowledge of building energy systems, programming and data analysis skills, and experience evaluating…
Added 33 mins ago
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Software Engineer
Baker Hughes
Minden, NV
- $67,690 to $125,860 USD / year
Have awareness of SDLC and methodologies like Lean/Agile/XP, CI, Software and Product Security, Scalability, Documentation Practices, refactoring and Testing Techniques.
Added 43 mins ago
PN
Research Engineer II - Building Energy Analysis
Pacific Northwest National Laboratory
Jackson, MS
- $89,300 USD / year
The BS&DG is seeking a Research Engineer II - Building Energy Analysis with strong knowledge of building energy systems, programming and data analysis skills, and experience evaluating…
Added 49 mins ago
EA
Senior Forward Deployed Engineer
Enlighten AI Labs
Chicago, IL
- $175,000 to $220,000 USD / year
You'll work directly with customers to turn hard business problems into software their teams can use in production. You'll lead the technical work from discovery through rollout, make the…
Added 49 mins ago
Project Senior Web Developer
Deloitte US
Rosslyn, VA
As a Project Analytics and Insights Engineer III on the project, you will:
Added 50 mins ago
Cloud Network Engineer
Deloitte US
Dallas, TX
…collaborative environment? As an experienced Cloud Network Engineer you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of…
Added 52 mins ago
Cloud Network Engineer
Deloitte US
Dallas, TX
…collaborative environment? As an experienced Cloud Network Engineer you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of…
Added 52 mins ago
Senior Embedded Firmware Engineer (Contractor)
Arlo Technologies, Inc.
CA
…and CV-powered analytics, cloud services, user experience, product design, and innovative wireless and RF connectivity enables the delivery of a seamless, smart security experience for Arlo…
Added 1 hour ago
S
RF & Test Engineer - Aerospace
Saint-Gobain
RAVENNA, OH
- $92,000 to $142,000 USD / year
…radome products, employing specialized modeling and simulation software, to verify compliance with customer specifications, FAA regulations, and other standards. Direct RF engineering…

GitLab

Senior CX Platform Engineer

Remote, United States

$139,200 - $235,200 USD

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Job details

Pay: $139,200 - $235,200 USD
Posting language: English
Posted: Oct 7, 2026

Original job description

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

*Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

An overview of this role

As a Senior CX Platform Engineer, you'll help GitLab's Customer Experience (CX) teams hand real work to artificial intelligence (AI). You'll use Claude Code and GitLab Duo Agent Platform as your default development tools, designing agentic workflows and Model Context Protocol (MCP) servers with production testing, security, and shared ownership. This is a software engineering role, not ticket-taking internal IT, AI evangelism disconnected from shipped code, or customer-billable Professional Services delivery.

What you'll do

Use Claude Code, GitLab Duo, and other coding agents as your primary development environment for planning, implementation, refactoring, testing, reviews, and documentation. Run multiple agents in parallel on well-scoped tasks, critically review their output, and own every line that reaches production.
Build and maintain the team's agent harness, including shared AGENTS.md conventions, skills, slash commands, hooks, subagent definitions, and continuous integration checks. Measure and share what works, publish reusable patterns, and retire those that don't.
Ship agents and multi-step workflows for account research, success planning, scoping, status reporting, and customer onboarding. Package them as skills and plugins for non-engineers using Claude, Claude in Slack, and GitLab Duo Agent Platform.
Build MCP servers and connectors for governed access to GitLab, Salesforce, Gainsight, Kantata, Thought Industries, Gong, Snowflake, and other enterprise systems. Add evaluations, tracing, and human-in-the-loop checkpoints to keep internal and customer-facing agents measurable, auditable, and safe with customer data.
Evolve the CX Application Platform's gateway, Amazon Web Services (AWS) infrastructure, including Elastic Container Service (ECS), Relational Database Service (RDS), and Lambda, Terraform configuration, application scaffold, and deployment path. Own applications such as PS Compass, Congregate, and GitLab University and its integrations, documenting build-versus-buy and consolidate-or-sunset decisions.
Ship production-quality Python and TypeScript through GitLab continuous integration and continuous delivery (CI/CD), with tests, observability, security review, and runbooks. Design every application for handoff, with documentation, monitoring, and shared ownership.
Prototype with Customer Success, Digital Success, Professional Services, Education Services, and Training in days, not quarters. Help CX team members bring their own applications to production, and turn field learning into reusable reference implementations, development paths, and enablement.
Contribute upstream to GitLab and share product feedback with Product and Engineering. Mentor engineers and non-engineers on agentic development and raise the team's code review bar.

What you'll bring

Experience building and operating production software, owning multi-quarter work from ambiguity to production, choosing reusable platform solutions over one-off customization where appropriate, and designing for handoff.
Daily, hands-on use of coding agents such as Claude Code, Cursor, Codex, GitLab Duo, or similar on production work. You can show how they've changed what you ship and how you maintain quality.
Experience building with large language models (LLMs) beyond chat, including tool use, MCP servers, agent loops, context and retrieval design, prompt and workflow design, and evaluations.
Strong Python skills with FastAPI or Flask and TypeScript skills with Vue or React, including application programming interface (API) design, authentication, authorization, and secure handling of customer and business data.
Hands-on experience with AWS ECS, RDS, and Lambda, Terraform, Docker, and applications running behind single sign-on (SSO), such as Okta.
Experience integrating enterprise systems through Representational State Transfer (REST) and GraphQL APIs, and fluency with Git, merge requests, and CI/CD.
Experience translating non-engineering stakeholders' workflows into technical plans and writing clear asynchronous design documents, decision records, and enablement materials. You align with GitLab's values and are willing to use GitLab for your own work.
Optional experience includes agent harness customization; the GitLab Development Kit, Duo Agent Platform custom agents and flows, or AI Catalog publishing; enterprise agent governance and data controls; customer success, professional services, or learning platforms such as Salesforce, Gainsight, Kantata, or Thought Industries; professional services economics and customer success metrics; Snowflake or similar warehouses; and technical writing, talks, or open source contributions on agentic development.

We welcome interest from candidates with varying levels of experience; you don't need to meet every nice-to-have to apply.

About the team

CX Platform Engineering builds and runs CX Applications for Customer Success, Digital Success, Professional Services, Education Services, and Training. We own the CX Application Platform's gateway and infrastructure alongside our application portfolio: GitLab University, the Foundational Onboarding Agent in GitLab Duo Agent Platform, Congregate, PS Compass, and Customer Wins. We build the first version with the people doing the work, turn what we learn into a reusable pattern, then hand it off so it runs without us. We reward leverage, not heroics, and don't leave tools dependent on one person.

The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

United States Salary Range

$139,200 - $235,200 USD

How GitLab Supports Full-Time Employees

Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

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More about this job

Skills

GitLab
Customer experience
Artificial intelligence
Documentation
CI/CD
Research
Reporting
Onboarding
Slack
Salesforce
Snowflake
AWS
IBM Terraform
Python
TypeScript
Industrial software
Workflow
Flask
Vue.js
React
ICT system programming
Docker
GraphQL
Git
Blueprints
Technical writing
Sales

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