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Added 3 mins ago
Senior AWS Site Reliability Engineer (SRE) **
CGI Technologies and Solutions, Inc.
Lafayette, LA
CGI is seeking a Senior AWS Site Reliability Engineer (SRE) to improve the reliability, resiliency, observability, and performance of large scale applications and infrastructure running in…
Added 3 mins ago
PlainID IAM Engineer *
CGI Technologies and Solutions, Inc.
Lafayette, LA
CGI is seeking a PlainID IAM Engineer to support identity and access management (IAM) services within a large-scale financial services environment. This role will focus on PlainID service…
Added 3 mins ago
Senior Production Support Engineer with Apigee experience **
CGI Technologies and Solutions, Inc.
Lafayette, LA
CGI is seeking a Senior Production Support Engineer to provide advanced operational support for a highly available enterprise API platform running on Kubernetes and Apigee Hybrid within an…
Added 3 mins ago
AWS DevOps Engineer *
CGI Technologies and Solutions, Inc.
Lafayette, LA
CGI is seeking an experienced AWS DevOps Engineer to support cloud infrastructure, application deployments, security updates, and platform upgrades within a large scale financial services…
Added 3 mins ago
AWS Application Production Support Engineer **
CGI Technologies and Solutions, Inc.
Lafayette, LA
CGI is seeking an experienced AWS Application Production Support Engineer to support enterprise back-office applications, including HR and Finance systems, running in a large-scale AWS…
Added 3 mins ago
Senior DevOps Engineer
CGI Technologies and Solutions, Inc.
Lafayette, LA
CGI is seeking a strong Senior DevOps Engineer to support a three month, outcome based modernization initiative. The engineer will help migrate application deployment pipelines from Jenkins…
Added 3 mins ago
Technical Project Manager / Senior Engineer
CGI Technologies and Solutions, Inc.
Lafayette, LA
We are seeking a Technical Project Manager / Senior Technical Engineer to lead the CGI delivery of complex technical initiatives while providing senior technical leadership across multiple…
Added 3 mins ago
Senior CyberArk PAM Engineer *
CGI Technologies and Solutions, Inc.
Lafayette, LA
CGI is seeking a Senior CyberArk Privileged Access Management (PAM) Engineer to join our Identity & Access Management team supporting a large scale, AWS based financial services…
Added 3 mins ago
Senior DevSecOps Engineer *
CGI Technologies and Solutions, Inc.
Lafayette, LA
CGI is seeking a Supply Chain Engineer to lead and enable enterprise initiatives that strengthen secure software delivery.
Added 3 mins ago
Full Stack / Salesforce Engineer *
CGI Technologies and Solutions, Inc.
Lafayette, LA
CGI is seeking an experienced Full Stack / Salesforce Engineer to help guide the continued growth and stability of our enterprise Salesforce ecosystem. This role blends hands on, full stack…
Added 4 mins ago
DevSecOps Engineer *
CGI Technologies and Solutions, Inc.
Lafayette, LA
CGI is seeking a DevSecOps Engineer to strengthen our software supply chain security program within a large scale, AWS based financial services environment. In this role, you will help…
Added 4 mins ago
Senior Kubernetes Platform Engineer *
CGI Technologies and Solutions, Inc.
Lafayette, LA
CGI is seeking a Senior Kubernetes Platform Engineer to build, manage, and scale production Amazon EKS environments in a fast paced, AWS centric infrastructure.
Added 4 mins ago
Full Stack / Salesforce Engineer *
CGI Technologies and Solutions, Inc.
Lafayette, LA
CGI is seeking an experienced Full Stack / Salesforce Engineer to help guide the continued growth and stability of our enterprise Salesforce ecosystem. This role blends hands on, full stack…
Added 4 mins ago
Platform Engineer
CGI Technologies and Solutions, Inc.
Lafayette, LA
Supports the design, implementation, and administration of platform services used to host and operate modern applications. Works with container platforms, orchestration technologies,…
Added 4 mins ago
Al ML Engineer
CGI Technologies and Solutions, Inc.
Lafayette, LA
The AI/ML Engineer is an engineer responsible for developing, testing, and deploying machine learning solutions that support analytics, automation, and decision making capabilities. This…
Added 4 mins ago
Cloud Engineer
CGI Technologies and Solutions, Inc.
Lafayette, LA
The Cloud Engineer is an engineer responsible for designing, implementing, and supporting cloud solutions across one or more major cloud service providers, including AWS, Azure, or Google…
Added 4 mins ago
DevOps Engineer
CGI Technologies and Solutions, Inc.
Lafayette, LA
The DevOps Engineer is an engineer responsible for designing, implementing, and supporting CI/CD pipelines, automation frameworks, and monitoring solutions that improve software delivery…
Added 4 mins ago
Site Reliability Engineer
CGI Technologies and Solutions, Inc.
Lafayette, LA
The Site Reliability Engineer is an engineer responsible for supporting reliability engineering tasks under the guidance of senior technical staff. This role applies foundational knowledge…
Added 4 mins ago
Senior Splunk & Observability Engineer **
CGI Technologies and Solutions, Inc.
Lafayette, LA
The engineer will manage and support Splunk Enterprise running on AWS, working across the full data lifecycle from source onboarding and ingestion through indexing, search, dashboards,…
Added 4 mins ago
Senior F5 Network Engineer *
CGI Technologies and Solutions, Inc.
Lafayette, LA
…infrastructure, including physical and virtual F5 platforms. The engineer will support infrastructure modernization, F5 platform replacements, configuration migrations, upgrades, patching,…
Added 4 mins ago
Forward Deployed Engineer
CGI Technologies and Solutions, Inc.
Lafayette, LA
We CGI looking for Forward Deployed Engineer. With your expertise, you will work with a high performing team to consult and develop solutions for a major client.
Added 4 mins ago
Senior Java Full Stack Engineer
CGI Technologies and Solutions, Inc.
Lafayette, LA
We CGI looking for a highly motivated Senior Full Stack Engineer to be part of its dynamic, globally distributed team of IT professionals responsible for the development and maintenance of…
Added 4 mins ago
Java Full Stack Engineer
CGI Technologies and Solutions, Inc.
Lafayette, LA
We CGI looking for a highly motivated Full Stack Engineer to be part of its dynamic, globally distributed team of IT professionals responsible for the development and maintenance of Digital…
Added 4 mins ago
Golden Gate technical specialist
CGI Technologies and Solutions, Inc.
Lafayette, LA
As a Data Integration Engineer specializing in Oracle GoldenGate, you will play a key role in designing, implementing, and supporting enterprise grade data replication and integration…
Added 4 mins ago
AWS DevOps / Platform Engineer *
CGI Technologies and Solutions, Inc.
Lafayette, LA
CGI is seeking an AWS DevOps / Platform Engineer with 5+ years of experience in DevOps, platform engineering, or AWS infrastructure automation to support shared cloud platforms across…

GitLab

Senior CX Platform Engineer

Remote, United States

$139,200 - $235,200 USD

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Job details

Pay: $139,200 - $235,200 USD
Posting language: English
Posted: Oct 7, 2026

Original job description

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

*Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

An overview of this role

As a Senior CX Platform Engineer, you'll help GitLab's Customer Experience (CX) teams hand real work to artificial intelligence (AI). You'll use Claude Code and GitLab Duo Agent Platform as your default development tools, designing agentic workflows and Model Context Protocol (MCP) servers with production testing, security, and shared ownership. This is a software engineering role, not ticket-taking internal IT, AI evangelism disconnected from shipped code, or customer-billable Professional Services delivery.

What you'll do

Use Claude Code, GitLab Duo, and other coding agents as your primary development environment for planning, implementation, refactoring, testing, reviews, and documentation. Run multiple agents in parallel on well-scoped tasks, critically review their output, and own every line that reaches production.
Build and maintain the team's agent harness, including shared AGENTS.md conventions, skills, slash commands, hooks, subagent definitions, and continuous integration checks. Measure and share what works, publish reusable patterns, and retire those that don't.
Ship agents and multi-step workflows for account research, success planning, scoping, status reporting, and customer onboarding. Package them as skills and plugins for non-engineers using Claude, Claude in Slack, and GitLab Duo Agent Platform.
Build MCP servers and connectors for governed access to GitLab, Salesforce, Gainsight, Kantata, Thought Industries, Gong, Snowflake, and other enterprise systems. Add evaluations, tracing, and human-in-the-loop checkpoints to keep internal and customer-facing agents measurable, auditable, and safe with customer data.
Evolve the CX Application Platform's gateway, Amazon Web Services (AWS) infrastructure, including Elastic Container Service (ECS), Relational Database Service (RDS), and Lambda, Terraform configuration, application scaffold, and deployment path. Own applications such as PS Compass, Congregate, and GitLab University and its integrations, documenting build-versus-buy and consolidate-or-sunset decisions.
Ship production-quality Python and TypeScript through GitLab continuous integration and continuous delivery (CI/CD), with tests, observability, security review, and runbooks. Design every application for handoff, with documentation, monitoring, and shared ownership.
Prototype with Customer Success, Digital Success, Professional Services, Education Services, and Training in days, not quarters. Help CX team members bring their own applications to production, and turn field learning into reusable reference implementations, development paths, and enablement.
Contribute upstream to GitLab and share product feedback with Product and Engineering. Mentor engineers and non-engineers on agentic development and raise the team's code review bar.

What you'll bring

Experience building and operating production software, owning multi-quarter work from ambiguity to production, choosing reusable platform solutions over one-off customization where appropriate, and designing for handoff.
Daily, hands-on use of coding agents such as Claude Code, Cursor, Codex, GitLab Duo, or similar on production work. You can show how they've changed what you ship and how you maintain quality.
Experience building with large language models (LLMs) beyond chat, including tool use, MCP servers, agent loops, context and retrieval design, prompt and workflow design, and evaluations.
Strong Python skills with FastAPI or Flask and TypeScript skills with Vue or React, including application programming interface (API) design, authentication, authorization, and secure handling of customer and business data.
Hands-on experience with AWS ECS, RDS, and Lambda, Terraform, Docker, and applications running behind single sign-on (SSO), such as Okta.
Experience integrating enterprise systems through Representational State Transfer (REST) and GraphQL APIs, and fluency with Git, merge requests, and CI/CD.
Experience translating non-engineering stakeholders' workflows into technical plans and writing clear asynchronous design documents, decision records, and enablement materials. You align with GitLab's values and are willing to use GitLab for your own work.
Optional experience includes agent harness customization; the GitLab Development Kit, Duo Agent Platform custom agents and flows, or AI Catalog publishing; enterprise agent governance and data controls; customer success, professional services, or learning platforms such as Salesforce, Gainsight, Kantata, or Thought Industries; professional services economics and customer success metrics; Snowflake or similar warehouses; and technical writing, talks, or open source contributions on agentic development.

We welcome interest from candidates with varying levels of experience; you don't need to meet every nice-to-have to apply.

About the team

CX Platform Engineering builds and runs CX Applications for Customer Success, Digital Success, Professional Services, Education Services, and Training. We own the CX Application Platform's gateway and infrastructure alongside our application portfolio: GitLab University, the Foundational Onboarding Agent in GitLab Duo Agent Platform, Congregate, PS Compass, and Customer Wins. We build the first version with the people doing the work, turn what we learn into a reusable pattern, then hand it off so it runs without us. We reward leverage, not heroics, and don't leave tools dependent on one person.

The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

United States Salary Range

$139,200 - $235,200 USD

How GitLab Supports Full-Time Employees

Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

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More about this job

Skills

GitLab
Customer experience
Artificial intelligence
Documentation
CI/CD
Research
Reporting
Onboarding
Slack
Salesforce
Snowflake
AWS
IBM Terraform
Python
TypeScript
Industrial software
Workflow
Flask
Vue.js
React
ICT system programming
Docker
GraphQL
Git
Blueprints
Technical writing
Sales

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