Jobs in the United States

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Added 15 mins ago
Senior Software Engineer (CCC Auto / Agentic)
EvolutionIQ
Remote, United States
CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part…
Added 15 mins ago
Senior Machine Learning (ML) Engineer (CCC Casualty / Claims Intelligence)
EvolutionIQ
Remote, United States
CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part…
Added 1 hour ago
Senior AI Engineer (CCC Casualty / Claims Intelligence)
EvolutionIQ
Remote, United States
CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part…
Added 1 hour ago
Senior AI/DevOps Engineer
CGI Technologies and Solutions, Inc.
Lafayette, LA
You'll work in a primarily Python codebase, building GenAI powered assistants, intelligent automation, and data driven applications on AWS. This isn't a role for someone who wants to build…
Added 1 hour ago
Senior Graph Engineer (Python)
Evolver
Palo Alto, CA
…maximize efficiency and accuracy. Join us to build the knowledge infrastructure that connects enterprise information and powers intelligent…
Added 2 hours ago
Senior Frontend/Full Stack Engineer
AgentSync
Denver, CO
…manual processes. AgentSync is fixing that. We build modern infrastructure for carriers, agencies, and MGAs that makes compliance automatic and growth…
Added 2 hours ago
Embedded Software Engineer
York International Corp.
United States
…sustainable. Our global team develops innovative technologies and intelligent solutions that help transform buildings, cities, and critical infrastructure around the…
Added 2 hours ago
Lead AI Software Engineer
Humana Inc.
Louisville, KY · Fort Lauderdale, FL · Nashville, TN · Tampa, FL · Dallas, TX
You will work closely with engineers, data scientists, product leaders, and architects to turn innovative ideas into real-world applications using modern AI technologies, including large…
Added 2 hours ago
Presales Solution Engineer - Edge AI
HP
Remote, United States
…understand business challenges, technical requirements, workloads, infrastructure, data environments, and desired…
Added 3 hours ago
P
Growth Operations Engineer
Peerspace
Remote, United States
- $110,000 to $120,000 USD / year
As a Growth Operations Engineer at Peerspace, you will be the driving force behind scaling and optimizing our operational infrastructure through systematic innovation and growth hacking.…
Added 3 hours ago
W
(USA) Principal, Software Engineer
Walmart
BENTONVILLE, AR
- $110,000 to $220,000 USD / year
As a Principal Software Engineer, you will lead the design and delivery of scalable platform capabilities, driving the full software development lifecycle from coding to deployment and…
Added 3 hours ago
A
Senior AI Engineer
Arine
Remote, United States
- $170,000 to $190,000 USD / year
…through our software platform (SaaS). We combine cutting edge data science, machine learning, AI, and deep clinical expertise to introduce a patient-centric view to medication management,…
Added 4 hours ago
Senior Principal Software Application Security
The Huntington National Bank
Remote, United States
Data & Analytics: Engineer pipelines and analytics solutions for processing logs, telemetry, and security data to generate actionable insights.
Added 4 hours ago
TT
Founding Senior Engineer
True Talent Solutions Partners
New York, NY
- $175,000 to $225,000 USD / year
Join an early-stage AI company building an intelligent growth platform for consumer brands. As a founding-level engineer, you will ship product hands-on, shape the technical foundation, and…
Added 4 hours ago
Senior CX Platform Engineer
GitLab
Remote, United States
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and…
Added 4 hours ago
W
Software engineer, agents
WRITER
New York City, NY · Seattle, WA · San Francisco, CA
- $146,000 to $240,000 USD / year
We’re seeking a highly skilled fullstack software engineer to join our engineering team building advanced AI-driven agent systems that execute autonomous workflows, orchestrate multi-step…
Added 4 hours ago
Sr. Platform Software Engineer, AI & Data Platforms (AiDP)
Apple
Austin, TX
AI & Data Platforms (AiDP) is IS&T's engine for AI-powered innovation. The team brings together data, application development, and machine learning - including generative AI - along with…
Added 5 hours ago
AI Engineer 4 (AI Foundations)
Capital One
NY · McLean, VA · San Jose, CA
…personalized customer experiences. Our investments in technology infrastructure and world-class talent - along with our deep experience in machine learning - position us to be at the…
Added 5 hours ago
SA
Senior Staff Data Engineer, Databricks (R6508)
Shield AI
United States
- $145,000 to $220,000 USD / year
The Senior Staff Data Engineer will help build and operate the enterprise lakehouse on Databricks, creating the governed data foundation that supports multiple business domains and…
Added 5 hours ago
Senior Technician, Layer 1 (Phoenix, AZ)
Opportunities
Remote, United States
Support SAN/NAS infrastructure, storage fabrics, multipathing, replication, snapshots, and associated data-protection technologies.
Added 5 hours ago
Software Engineer, Agent Eval Platform
ServiceNow
Mountain View, CA
ServiceNow: it all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow…
Added 6 hours ago
Software Development Engineer, Sponsored Products and Brands
Amazon.com Services LLC
New York, NY · Seattle, WA
…petabyte-scale systems that use machine learning, high-scale low-latency infrastructure and AI to create better sponsored shopping experiences off…
Added 6 hours ago
IT Engineer
Vailexa
Santa Clara, CA · Plano, TX
Position Overview: The IT Engineer is responsible for developing and building the infrastructure that supports IT equipment across global offices and laboratory environments. This role…
Added 7 hours ago
TI
AI Software Engineer
Trimble Inc.
Boulder, CO
- $136,400 to $187,500 USD / year
Drive Innovation as our Enterprise AI Software Engineer
Added 7 hours ago
TI
Enterprise AI DevOps SRE
Trimble Inc.
Boulder, CO
- $115,600 to $158,900 USD / year
Shape the future of digital infrastructure by scaling AI-driven efficiencies across complex enterprise ecosystems like Workday, Salesforce, and Okta. Partner with our AI Platform Architect…

GitLab

Senior CX Platform Engineer

Remote, United States

$139,200 - $235,200 USD

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Job details

Pay: $139,200 - $235,200 USD
Posting language: English
Posted: Oct 7, 2026

Original job description

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

*Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

An overview of this role

As a Senior CX Platform Engineer, you'll help GitLab's Customer Experience (CX) teams hand real work to artificial intelligence (AI). You'll use Claude Code and GitLab Duo Agent Platform as your default development tools, designing agentic workflows and Model Context Protocol (MCP) servers with production testing, security, and shared ownership. This is a software engineering role, not ticket-taking internal IT, AI evangelism disconnected from shipped code, or customer-billable Professional Services delivery.

What you'll do

Use Claude Code, GitLab Duo, and other coding agents as your primary development environment for planning, implementation, refactoring, testing, reviews, and documentation. Run multiple agents in parallel on well-scoped tasks, critically review their output, and own every line that reaches production.
Build and maintain the team's agent harness, including shared AGENTS.md conventions, skills, slash commands, hooks, subagent definitions, and continuous integration checks. Measure and share what works, publish reusable patterns, and retire those that don't.
Ship agents and multi-step workflows for account research, success planning, scoping, status reporting, and customer onboarding. Package them as skills and plugins for non-engineers using Claude, Claude in Slack, and GitLab Duo Agent Platform.
Build MCP servers and connectors for governed access to GitLab, Salesforce, Gainsight, Kantata, Thought Industries, Gong, Snowflake, and other enterprise systems. Add evaluations, tracing, and human-in-the-loop checkpoints to keep internal and customer-facing agents measurable, auditable, and safe with customer data.
Evolve the CX Application Platform's gateway, Amazon Web Services (AWS) infrastructure, including Elastic Container Service (ECS), Relational Database Service (RDS), and Lambda, Terraform configuration, application scaffold, and deployment path. Own applications such as PS Compass, Congregate, and GitLab University and its integrations, documenting build-versus-buy and consolidate-or-sunset decisions.
Ship production-quality Python and TypeScript through GitLab continuous integration and continuous delivery (CI/CD), with tests, observability, security review, and runbooks. Design every application for handoff, with documentation, monitoring, and shared ownership.
Prototype with Customer Success, Digital Success, Professional Services, Education Services, and Training in days, not quarters. Help CX team members bring their own applications to production, and turn field learning into reusable reference implementations, development paths, and enablement.
Contribute upstream to GitLab and share product feedback with Product and Engineering. Mentor engineers and non-engineers on agentic development and raise the team's code review bar.

What you'll bring

Experience building and operating production software, owning multi-quarter work from ambiguity to production, choosing reusable platform solutions over one-off customization where appropriate, and designing for handoff.
Daily, hands-on use of coding agents such as Claude Code, Cursor, Codex, GitLab Duo, or similar on production work. You can show how they've changed what you ship and how you maintain quality.
Experience building with large language models (LLMs) beyond chat, including tool use, MCP servers, agent loops, context and retrieval design, prompt and workflow design, and evaluations.
Strong Python skills with FastAPI or Flask and TypeScript skills with Vue or React, including application programming interface (API) design, authentication, authorization, and secure handling of customer and business data.
Hands-on experience with AWS ECS, RDS, and Lambda, Terraform, Docker, and applications running behind single sign-on (SSO), such as Okta.
Experience integrating enterprise systems through Representational State Transfer (REST) and GraphQL APIs, and fluency with Git, merge requests, and CI/CD.
Experience translating non-engineering stakeholders' workflows into technical plans and writing clear asynchronous design documents, decision records, and enablement materials. You align with GitLab's values and are willing to use GitLab for your own work.
Optional experience includes agent harness customization; the GitLab Development Kit, Duo Agent Platform custom agents and flows, or AI Catalog publishing; enterprise agent governance and data controls; customer success, professional services, or learning platforms such as Salesforce, Gainsight, Kantata, or Thought Industries; professional services economics and customer success metrics; Snowflake or similar warehouses; and technical writing, talks, or open source contributions on agentic development.

We welcome interest from candidates with varying levels of experience; you don't need to meet every nice-to-have to apply.

About the team

CX Platform Engineering builds and runs CX Applications for Customer Success, Digital Success, Professional Services, Education Services, and Training. We own the CX Application Platform's gateway and infrastructure alongside our application portfolio: GitLab University, the Foundational Onboarding Agent in GitLab Duo Agent Platform, Congregate, PS Compass, and Customer Wins. We build the first version with the people doing the work, turn what we learn into a reusable pattern, then hand it off so it runs without us. We reward leverage, not heroics, and don't leave tools dependent on one person.

The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

United States Salary Range

$139,200 - $235,200 USD

How GitLab Supports Full-Time Employees

Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

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More about this job

Skills

GitLab
Customer experience
Artificial intelligence
Documentation
CI/CD
Research
Reporting
Onboarding
Slack
Salesforce
Snowflake
AWS
IBM Terraform
Python
TypeScript
Industrial software
Workflow
Flask
Vue.js
React
ICT system programming
Docker
GraphQL
Git
Blueprints
Technical writing
Sales

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