Jobs in the United States

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Added 13 hours ago
Data Scientist 1
Baylor Scott & White Health
Montpelier, VT
AI solutions for complex healthcare problems. Serving as both a data scientist and a consultative partner, you
Added 13 hours ago
NCUVO Senior Scientific Software Engineer
University of Vermont
Burlington, VT
Added 13 hours ago
Analytics Developer 1
Baylor Scott & White Health
Montpelier, VT
Examine business requirements and source systems to design solutions using various tools. Produce the requested deliverables using the best analytic tools and efficient processes.
Added 13 hours ago
TT
Founding Senior Engineer
True Talent Solutions Partners
New York, NY
- $175,000 to $225,000 USD / year
- Proficiency with Python and TypeScript, plus experience with tools such as Shopify, Meta Ads API, TikTok Ads API, and Klaviyo.
Added 13 hours ago
Senior CX Platform Engineer
GitLab
Remote, United States
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and…
Added 13 hours ago
Associate AI Research Engineer
The Mitre Corporation
McLean, VA · Bedford, MA
…with industry and academia to deliver integrated, high-impact solutions that advance our nation’s health, security, and prosperity. Our people tackle the toughest technical challenges,…
Added 13 hours ago
Technical Content Developer Associate Manager, AI POD
Accenture LLP Company
NY
You are a technical learning content developer who turns AI expertise into learning experiences that stick. You have built with large language models yourself, so you know the difference…
Added 13 hours ago
Senior Software Engineer, IT Digital Employee Experience
Databricks
San Francisco, CA
Work directly with stakeholders across Security, Legal, HR, Finance, and Engineering to gather requirements, navigate trade-offs, and deliver solutions.
Added 13 hours ago
Senior Scientist, DSCS Digital Technologies–Laboratory Automation, Automation Systems Engineer (Hybrid)
Merck Sharp & Dohme LLC
NJ
…they happen. You’ll design and deploy cutting-edge automation solutions that enable scientists to move faster, generate higher-quality data, and focus on what matters most: discovery and…
Added 13 hours ago
Scientist, DSCS Digital Technologies–Laboratory Automation, Automation Systems Engineer (Hybrid)
Merck Sharp & Dohme LLC
NJ
…they happen. You’ll design and deploy cutting-edge automation solutions that enable scientists to move faster, generate higher-quality data, and focus on what matters most: discovery and…
Added 13 hours ago
R
Cloud - Bare Metal Infrastructure Engineer
Render
Remote, United States
- $230,000 to $290,000 USD / year
Unlike complex hyperscalers or ephemeral edge/serverless solutions, Render offers a developer-first experience with persistent compute, dynamic autoscaling, built-in orchestration, and…
Added 13 hours ago
Forward Deployed Product Engineer (Client Facing)
Pager Health
Remote, United States
Write production-quality code and configuration in Python, SQL, and other scripting languages to connect partner systems to our platform
Added 13 hours ago
Business Process Automation Specialist
Cydcor
Agoura Hills, CA
…develop, implement, and support practical AI and automation…
Added 14 hours ago
Director, Data Science
GPS Services, Inc.
Remote, United States
In this role, you lead a cross-functional Data Science team responsible for building and deploying AI and ML solutions that drive measurable business impact across Gap Inc. brands. You…
Added 14 hours ago
W
AI deployment engineer (East)
WRITER
New York City, NY
- $146,000 to $204,000 USD / year
…their unique business challenges and architecting AI-powered solutions that leverage our powerful platform and enterprise-grade LLMs. You'll transform complex needs into tangible,…
Added 14 hours ago
W
AI deployment engineer (West)
WRITER
San Francisco, CA · Seattle, WA
- $146,000 to $204,000 USD / year
…their unique business challenges and architecting AI-powered solutions that leverage our powerful platform and enterprise-grade LLMs. You'll transform complex needs into tangible,…
Added 14 hours ago
W
Software engineer, generative AI
WRITER
San Francisco, CA · Seattle, WA · New York City, NY
- $146,000 to $240,000 USD / year
…the secure, scalable foundation that allows our generative AI solutions to thrive in complex corporate environments. The impact of this work is massive – for example, in the consumer…
Added 14 hours ago
W
Software engineer, connectors & MCP
WRITER
San Francisco, CA · Seattle, WA · New York City, NY
- $146,000 to $240,000 USD / year
…human capacity by building the next generation of AI-powered solutions that transform how leading enterprises operate. You'll dive deep into developing a state-of-the-art platform that…
Added 14 hours ago
W
Infrastructure engineer
WRITER
New York City, NY · Seattle, WA · San Francisco, CA
- $173,000 to $240,000 USD / year
…automate operational tasks and infrastructure management with Python or Go, reject tools that don't fit the problem, and treat manual on-call work as a defect to be designed out, not a…
Added 14 hours ago
W
AI deployment engineer (Central)
WRITER
Chicago, IL · Austin, TX
- $132,000 to $184,000 USD / year
…their unique business challenges and architecting AI-powered solutions that leverage our powerful platform and enterprise-grade LLMs. You'll transform complex needs into tangible,…
Added 14 hours ago
W
AI engineer
WRITER
San Francisco, CA · New York City, NY
- $220,000 to $259,000 USD / year
…This isn't just about theory; you'll be building tangible AI solutions that power the future of work for hundreds of the world's leading companies. Your work will directly impact the…
Added 14 hours ago
W
Senior solutions architect (Central)
WRITER
Chicago, IL
- $194,000 to $228,000 USD / year
…content, faster, and at an unprecedented scale. As a strategic solutions architect, you'll be at the forefront of this mission, working directly with our largest and most strategic…
Added 14 hours ago
W
Staff security engineer, application security
WRITER
New York City, NY · Seattle, WA · San Francisco, CA
- $204,000 to $240,000 USD / year
…intersection of application security, AI infrastructure, and developer enablement - partnering with engineering teams to embed security into every line of code while ensuring our platform…
Added 14 hours ago
Sr. Platform Software Engineer, AI & Data Platforms (AiDP)
Apple
Austin, TX
…services and customer success functions, to help IS&T build solutions more efficiently and streamline the adoption and embedding of generative AI across…
Added 14 hours ago
T
Linux Messaging Engineer
TEKsystems
Irving, TX
- $60 to $65 USD / hour
…SMTP/mail routing, RHEL and heavy scripting experience with Python, Perl or Shell. This position will be responsible for the daily messaging operations tasks, assigned to 24x7 on-call…

GitLab

Senior CX Platform Engineer

Remote, United States

$139,200 - $235,200 USD

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Job details

Pay: $139,200 - $235,200 USD
Posting language: English
Posted: Oct 7, 2026

Original job description

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

*Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

An overview of this role

As a Senior CX Platform Engineer, you'll help GitLab's Customer Experience (CX) teams hand real work to artificial intelligence (AI). You'll use Claude Code and GitLab Duo Agent Platform as your default development tools, designing agentic workflows and Model Context Protocol (MCP) servers with production testing, security, and shared ownership. This is a software engineering role, not ticket-taking internal IT, AI evangelism disconnected from shipped code, or customer-billable Professional Services delivery.

What you'll do

Use Claude Code, GitLab Duo, and other coding agents as your primary development environment for planning, implementation, refactoring, testing, reviews, and documentation. Run multiple agents in parallel on well-scoped tasks, critically review their output, and own every line that reaches production.
Build and maintain the team's agent harness, including shared AGENTS.md conventions, skills, slash commands, hooks, subagent definitions, and continuous integration checks. Measure and share what works, publish reusable patterns, and retire those that don't.
Ship agents and multi-step workflows for account research, success planning, scoping, status reporting, and customer onboarding. Package them as skills and plugins for non-engineers using Claude, Claude in Slack, and GitLab Duo Agent Platform.
Build MCP servers and connectors for governed access to GitLab, Salesforce, Gainsight, Kantata, Thought Industries, Gong, Snowflake, and other enterprise systems. Add evaluations, tracing, and human-in-the-loop checkpoints to keep internal and customer-facing agents measurable, auditable, and safe with customer data.
Evolve the CX Application Platform's gateway, Amazon Web Services (AWS) infrastructure, including Elastic Container Service (ECS), Relational Database Service (RDS), and Lambda, Terraform configuration, application scaffold, and deployment path. Own applications such as PS Compass, Congregate, and GitLab University and its integrations, documenting build-versus-buy and consolidate-or-sunset decisions.
Ship production-quality Python and TypeScript through GitLab continuous integration and continuous delivery (CI/CD), with tests, observability, security review, and runbooks. Design every application for handoff, with documentation, monitoring, and shared ownership.
Prototype with Customer Success, Digital Success, Professional Services, Education Services, and Training in days, not quarters. Help CX team members bring their own applications to production, and turn field learning into reusable reference implementations, development paths, and enablement.
Contribute upstream to GitLab and share product feedback with Product and Engineering. Mentor engineers and non-engineers on agentic development and raise the team's code review bar.

What you'll bring

Experience building and operating production software, owning multi-quarter work from ambiguity to production, choosing reusable platform solutions over one-off customization where appropriate, and designing for handoff.
Daily, hands-on use of coding agents such as Claude Code, Cursor, Codex, GitLab Duo, or similar on production work. You can show how they've changed what you ship and how you maintain quality.
Experience building with large language models (LLMs) beyond chat, including tool use, MCP servers, agent loops, context and retrieval design, prompt and workflow design, and evaluations.
Strong Python skills with FastAPI or Flask and TypeScript skills with Vue or React, including application programming interface (API) design, authentication, authorization, and secure handling of customer and business data.
Hands-on experience with AWS ECS, RDS, and Lambda, Terraform, Docker, and applications running behind single sign-on (SSO), such as Okta.
Experience integrating enterprise systems through Representational State Transfer (REST) and GraphQL APIs, and fluency with Git, merge requests, and CI/CD.
Experience translating non-engineering stakeholders' workflows into technical plans and writing clear asynchronous design documents, decision records, and enablement materials. You align with GitLab's values and are willing to use GitLab for your own work.
Optional experience includes agent harness customization; the GitLab Development Kit, Duo Agent Platform custom agents and flows, or AI Catalog publishing; enterprise agent governance and data controls; customer success, professional services, or learning platforms such as Salesforce, Gainsight, Kantata, or Thought Industries; professional services economics and customer success metrics; Snowflake or similar warehouses; and technical writing, talks, or open source contributions on agentic development.

We welcome interest from candidates with varying levels of experience; you don't need to meet every nice-to-have to apply.

About the team

CX Platform Engineering builds and runs CX Applications for Customer Success, Digital Success, Professional Services, Education Services, and Training. We own the CX Application Platform's gateway and infrastructure alongside our application portfolio: GitLab University, the Foundational Onboarding Agent in GitLab Duo Agent Platform, Congregate, PS Compass, and Customer Wins. We build the first version with the people doing the work, turn what we learn into a reusable pattern, then hand it off so it runs without us. We reward leverage, not heroics, and don't leave tools dependent on one person.

The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

United States Salary Range

$139,200 - $235,200 USD

How GitLab Supports Full-Time Employees

Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

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More about this job

Skills

GitLab
Customer experience
Artificial intelligence
Documentation
CI/CD
Research
Reporting
Onboarding
Slack
Salesforce
Snowflake
AWS
IBM Terraform
Python
TypeScript
Industrial software
Workflow
Flask
Vue.js
React
ICT system programming
Docker
GraphQL
Git
Blueprints
Technical writing
Sales

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