Jobs in the United States

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Added 3 mins ago
Project or Program Manager, Health and Human Services Sector
Catapult Consultants, LLC
Arlington, VA
Catapult Consultants is looking for an experienced Project or Program Manager to join our Civilian Healthcare team. The ideal candidate will have experience with managing and delivering a…
Added 13 mins ago
Process Improvement Specialist
Northern Light Health
Ellsworth, ME
Responsible for all aspects of project life cycle including the definition, design, development, deployment, maintenance, and benefits tracking of assigned initiatives/projects, from…
Added 13 mins ago
Mgr- Major Gifts
Northern Light Health
Bangor, ME
The Manager - Senior Major Gifts for Eastern Maine Medical Center (EMMC) serves as a key member of the Northern Light Health Foundation’s philanthropy team, responsible for developing and…
Added 19 mins ago
Senior Systems Administrator
Trinzic
Kihei, HI
…experimental server support, experimental system database and web server administration, and resolving helpdesk tickets beyond the ability of KBR’s Junior System…
Added 26 mins ago
RD
Production Manager
RESEARCH DATA GROUP INC
Boise, ID
- $44,000 to $46,000 USD / year
Front-End Web Dev education/experience is a plus
Added 27 mins ago
Senior Digital Product Manager, Guest Engagement
CHN Choice Hotels International Services
United States
As a Digital Product Manager for Digital Self Service and Customer Care, you will take the lead in defining and launching an expanding set of agent-facing and Guest-facing customer care…
Added 32 mins ago
Adobe AEM System Administrator
Xinnovit
San Diego, CA
Three years’ experience in web server administration and/or content management administration
Added 32 mins ago
VB.Net Devloper
Xinnovit
West Sacramento, CA
Application Developer Apply ASP.NET for .NET Web Application Development
Added 32 mins ago
SharePoint Developer
Xinnovit
San Diego, CA
Test Manager MD)• To provide a return on investment to shareholders.
Added 32 mins ago
DB2 Database Administrator (XIN001_JTK5)
Xinnovit
Atlanta, GA
…TCP/IP PKI OS admin for AIX, Solaris, Windows, HPUX & Linux Web page dev (incl security issues) C, Java, XML, XSLT& app server (e.g. WebSphere AS) WebSphere App Server installation &…
Added 32 mins ago
Lead or Architect Java Developer Need
Boston Technology
Marlborough, MA
· Must have Responsive Web Development experience – Make sure you know what that is
Added 32 mins ago
Looking for Microsoft Identity Manager ::Cambridge, MA::Exp 9+yrs::6months:: H1 Copy Needed
Boston Technology
Cambridge, MA
…repeat engagements from our clients. Be it the mobile or the web, our engagements have covered the gamut from strategy, solution conceptualization, development, deployment and maintenance.…
Added 32 mins ago
Java/Hadoop Developer
Boston Technology
Jersey City, NJ
…repeat engagements from our clients. Be it the mobile or the web, our engagements have covered the gamut from strategy, solution conceptualization, development, deployment and maintenance.…
Added 32 mins ago
X
Sr. Java Architect
Xoriant
Lansing, MI
- $80 USD / hour
Excellent experience in technical design, development and deployment of web components using servlets, JSPs, business layer components using spring Aspect Oriented Programming (AOP), spring…
Added 33 mins ago
Systems Analyst
Wake County Public Schools
Raleigh, NC
Working knowledge of systems development life cycle;
Added 33 mins ago
Senior Java Developer
US Tech Solutions
Bristol, CT
· Will work on new application development as well as enhancements on the existing applications.
Added 33 mins ago
Senior Software Engineer
Workila
Washington, DC
The Solution Architect works as a team member along with the Project Manager, Technical SME(S), and supporting team members to deliver the complete solution for the customer. This…
Added 33 mins ago
IT Project Manager with EDI Experience
Veredus - DC
Gaithersburg, MD
The Senior Project Manager role entails the management of EDI and SaaS implementations. To succeed, the Project Manager must have substantial client facing experience, demonstrated a high…
Added 33 mins ago
IT Project Manager with EDI Experience
Veredus - DC
Gaithersburg, MD
The Senior Project Manager role entails the management of EDI and SaaS implementations. To succeed, the Project Manager must have substantial client facing experience, demonstrated a high…
Added 33 mins ago
Web Developer
Veredus - DC
Vienna, VA
Senior WikiGardner (Content Manager) to provide web development solutions and technical writing. Responsibilities include administration, maintenance and enhancements of a wiki to include…
Added 33 mins ago
V-
SQL DBA
Veredus - DC
Alexandria, VA
- $45 USD / hour
Design and development of complex large scale OLTP system in Oracle environment
Added 33 mins ago
V-
Project Manager with EDI and SaaS Experience
Veredus - DC
Gaithersburg, MD
- $65 to $70 USD / hour
The Senior Project Manager role entails the management of EDI and SaaS implementations. To succeed, the Project Manager must have substantial client facing experience, demonstrated a high…
Added 33 mins ago
Web Producer
WinMax Systems Corporation
Santa Clara, CA
Understanding of web design/development concepts and processes
Added 33 mins ago
V-
Remote - Mobility Solutions Enterprise Architect
Veredus - DC
Vienna, VA
- $50 USD / hour
Strong experience in all areas of the Software Development Lifecycle (SDLC) and Infrastructure is needed for an immediate contract to hire opportunity. Ideal candidates would have a good…
Added 33 mins ago
EDI PM
Veredus - DC
Gaithersburg, MD
Senior Project Manager Main Responsibilities:

GitLab

Manager, Customer Success Manager (PubSec)

Remote, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

*Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

An overview of this role

As a Manager, Customer Success Managers, you will lead a North America-based team that helps customers realize value from GitLab through strong adoption, measurable outcomes, and trusted partnership.

You will partner closely with both executive sponsors and day-to-day end users/practitioners to drive adoption and measurable outcomes.

Reporting to the Director of Customer Success Managers, you will coach Customer Success Managers to support account health across onboarding, adoption stages, executive business reviews, and renewals, while also improving how the team works.

This is a people leadership role with broad scope: you will develop talent, strengthen customer relationships, and partner across Sales, Product, Engineering, and other teams so customers are supported through growth, change, and escalation.

What you'll do

Lead a team of Customer Success Managers focused on customer adoption, account health, customer satisfaction, and advocacy.
Coach team members through regular feedback, development support, and career growth conversations to strengthen knowledge, communication, and execution.
Partner with the Director of Customer Success Managers to define team goals, clarify responsibilities, and align priorities with company direction.
Manage resource assignments, staffing levels, and hiring activity to support team coverage and customer needs.
Develop senior-level relationships with customers and support the team in building trusted advisor partnerships.
Collaborate with Sales, Product Management, Engineering, Professional Services, and other internal teams to create a consistent customer experience.
Support customers during escalations by working with other leaders to coordinate clear, effective responses.
Improve the processes and tools used by the team and oversee initiatives tied to objectives and key results.

What you'll bring

Experience leading customer-facing teams in software, technology, consulting, sales, or customer success environments.
Ability to guide teams that drive software adoption and manage customer relationships across onboarding, adoption, business reviews, and renewals.
Knowledge of software development lifecycle practices, related tools, and agile or DevOps ways of working.
Familiarity with cloud or container technologies such as Kubernetes and Docker, application security concepts such as static application security testing (SAST) and dynamic application security testing (DAST), or cloud platforms such as Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft Azure.
Skill in translating strategy into clear initiatives, coordinating execution, and tracking delivery across competing priorities.
Capability to lead distributed teams across regions, cultures, and lines of business, while working effectively with senior executives and external stakeholders.
Willingness to travel occasionally for customer meetings and team events, as needed.
Strength in communication, coaching, feedback, delegation, planning, and process improvement.
Warmth and care in your leadership approach - able to coach with empathy and build trust on a human level.
Interest in candidates with transferable experience who can connect technical concepts to business value and collaborate well across functions.

About the team

On the Customer Success Management team, we are accountable for customer adoption, measurable outcomes, customer satisfaction, and building customer advocacy across GitLab.

We also act as a key connection point between customers and the broader GitLab ecosystem, helping streamline collaboration with Product Management, Engineering, Sales, Professional Services, and other partners.

In this role, you will manage a team in North America while collaborating asynchronously with stakeholders across regions, with a focus on helping customers succeed at scale and improving how the organization supports them. How GitLab Supports Full-Time Employees

Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

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