Jobs in the United States

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Substation Design Engineer
E2 Consulting Engineers, LP
Emeryville, CA
E2 Consulting Engineers, LP (E2) is a professional services firm established in 1988 specializing in a full spectrum of engineering services including, project engineering and design,…
Added 1 min ago
OI
Project Manager
Onit, Inc.
Remote, United States
- $140,000 to $150,000 USD / year
Lead the successful planning, execution, and delivery of software implementation projects, ensuring they are completed on time, within scope, and within budget.
Added 3 mins ago
IT Delivery Manager SAP Platform Team (Hybrid)
Publix Super Markets, Inc.
Lakeland, FL
From IT security and platform engineering to architecture, software development, and infrastructure, we offer career opportunities at every level - internships through technical leadership.
Added 3 mins ago
Sr Engineer - Software Eng
Ally Bank
Charlotte, NC
…office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work…
Added 5 mins ago
Manager, CPE Data Engineering Lead
THE CARLYLE GROUP EMPLOYEE CO., LLC
Washington, DC
The Carlyle Group seeks a hands-on engineering manager to lead AI and data engineering for Global Private Equity (GPE). The team builds and runs the platform that brings together portfolio…
Added 5 mins ago
Fleet Parts Specialist
Bell Ambulance Inc
Milwaukee, WI
Accurately log all incoming parts, returns, and core credits. Track all inventory movements using our digital fleet management software and invoice systems.
Added 6 mins ago
Senior Space Planner
Aleto, Inc.
Falls Chruch, VA
…discerns priorities in conjunction with the COR, program/project manager, and the accounts director - assists in the development of the day-to-day tactical plan for the project or team.…
Added 6 mins ago
Operations Manager
CTDI
Charlotte, NC
CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet &…
Added 7 mins ago
TC
Professional Engineer - Neighborhood Streets
The City of Fort Worth
TX
- $37.66 to $48.95 USD / hour
Career Pathway for this role: Civil/Professional Engineer➡️Sr. Professional Engineer➡️Engineering Manager➡️Sr. Capital Projects Officer
Added 7 mins ago
Manufacturing Manager
Fujifilm
Mesa, AZ
…exciting opportunity at our Mesa, AZ facility for a Manufacturing Manager -…
Added 8 mins ago
Construction Superintendent (Nationwide Travel)
STO Building Group
Knoxville, TN
Interacts with the Project Manager to determine the project schedule; develops and utilizes "look ahead" schedules to assess progress and spot upcoming issues.
Added 8 mins ago
Construction Superintendent (Nationwide Travel)
STO Building Group
San Antonio, TX
Interacts with the Project Manager to determine the project schedule; develops and utilizes "look ahead" schedules to assess progress and spot upcoming issues.
Added 8 mins ago
Construction Superintendent (Nationwide Travel)
STO Building Group
Birmingham, AL
Interacts with the Project Manager to determine the project schedule; develops and utilizes "look ahead" schedules to assess progress and spot upcoming issues.
Added 8 mins ago
Construction Superintendent (Nationwide Travel)
STO Building Group
Greenville, SC
Interacts with the Project Manager to determine the project schedule; develops and utilizes "look ahead" schedules to assess progress and spot upcoming issues.
Added 8 mins ago
Construction Superintendent (Nationwide Travel)
STO Building Group
Baton Rouge, LA
Interacts with the Project Manager to determine the project schedule; develops and utilizes "look ahead" schedules to assess progress and spot upcoming issues.
Added 8 mins ago
Construction Superintendent (Nationwide Travel)
STO Building Group
Oklahoma City, OK
Interacts with the Project Manager to determine the project schedule; develops and utilizes "look ahead" schedules to assess progress and spot upcoming issues.
Added 8 mins ago
Assistant Project Manager - Construction (Nationwide Travel)
STO Building Group
Knoxville, TN
The Assistant Project Manager assists in the planning, management, and execution of work for assigned construction projects. May be assigned one or more projects at a time. Manages projects…
Added 8 mins ago
Assistant Project Manager - Construction (Nationwide Travel)
STO Building Group
Greenville, SC
The Assistant Project Manager assists in the planning, management, and execution of work for assigned construction projects. May be assigned one or more projects at a time. Manages projects…
Added 8 mins ago
Assistant Project Manager - Construction (Nationwide Travel)
STO Building Group
Baton Rouge, LA
The Assistant Project Manager assists in the planning, management, and execution of work for assigned construction projects. May be assigned one or more projects at a time. Manages projects…
Added 8 mins ago
Assistant Project Manager - Construction (Nationwide Travel)
STO Building Group
Oklahoma City, OK
The Assistant Project Manager assists in the planning, management, and execution of work for assigned construction projects. May be assigned one or more projects at a time. Manages projects…
Added 8 mins ago
Supervisor, Signal & Train Control Maintenance (Light Rail)
Regional Transportation District
United States
…supplies, batteries, display systems, and PTC hardware and software. Responsibilities include monitoring staff assignments and performance, ensuring adherence to safety standards,…
Added 8 mins ago
Assistant Project Manager - Construction (Nationwide Travel)
STO Building Group
San Antonio, TX
The Assistant Project Manager assists in the planning, management, and execution of work for assigned construction projects. May be assigned one or more projects at a time. Manages projects…
Added 8 mins ago
Assistant Project Manager - Construction (Nationwide Travel)
STO Building Group
Birmingham, AL
The Assistant Project Manager assists in the planning, management, and execution of work for assigned construction projects. May be assigned one or more projects at a time. Manages projects…
Added 8 mins ago
GT
Senior Embedded Electrical Engineer
Goddard Technologies, Inc.
Wilmington, MA
- $110,000 to $140,000 USD / year
Reporting to the Manager of Electrical Engineering, the Senior Embedded Electrical Engineer will lead the design, development, and implementation of embedded systems for cutting-edge…
Added 8 mins ago
CMM/Layout Technician- B Shift
Century Mold Co
Rochester, NY
Complete layout inspection activities for launch of new programs, annual layouts, as well as engineering changes for current programs.

GitLab

Manager, Customer Success Manager (PubSec)

Remote, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

*Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

An overview of this role

As a Manager, Customer Success Managers, you will lead a North America-based team that helps customers realize value from GitLab through strong adoption, measurable outcomes, and trusted partnership.

You will partner closely with both executive sponsors and day-to-day end users/practitioners to drive adoption and measurable outcomes.

Reporting to the Director of Customer Success Managers, you will coach Customer Success Managers to support account health across onboarding, adoption stages, executive business reviews, and renewals, while also improving how the team works.

This is a people leadership role with broad scope: you will develop talent, strengthen customer relationships, and partner across Sales, Product, Engineering, and other teams so customers are supported through growth, change, and escalation.

What you'll do

Lead a team of Customer Success Managers focused on customer adoption, account health, customer satisfaction, and advocacy.
Coach team members through regular feedback, development support, and career growth conversations to strengthen knowledge, communication, and execution.
Partner with the Director of Customer Success Managers to define team goals, clarify responsibilities, and align priorities with company direction.
Manage resource assignments, staffing levels, and hiring activity to support team coverage and customer needs.
Develop senior-level relationships with customers and support the team in building trusted advisor partnerships.
Collaborate with Sales, Product Management, Engineering, Professional Services, and other internal teams to create a consistent customer experience.
Support customers during escalations by working with other leaders to coordinate clear, effective responses.
Improve the processes and tools used by the team and oversee initiatives tied to objectives and key results.

What you'll bring

Experience leading customer-facing teams in software, technology, consulting, sales, or customer success environments.
Ability to guide teams that drive software adoption and manage customer relationships across onboarding, adoption, business reviews, and renewals.
Knowledge of software development lifecycle practices, related tools, and agile or DevOps ways of working.
Familiarity with cloud or container technologies such as Kubernetes and Docker, application security concepts such as static application security testing (SAST) and dynamic application security testing (DAST), or cloud platforms such as Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft Azure.
Skill in translating strategy into clear initiatives, coordinating execution, and tracking delivery across competing priorities.
Capability to lead distributed teams across regions, cultures, and lines of business, while working effectively with senior executives and external stakeholders.
Willingness to travel occasionally for customer meetings and team events, as needed.
Strength in communication, coaching, feedback, delegation, planning, and process improvement.
Warmth and care in your leadership approach - able to coach with empathy and build trust on a human level.
Interest in candidates with transferable experience who can connect technical concepts to business value and collaborate well across functions.

About the team

On the Customer Success Management team, we are accountable for customer adoption, measurable outcomes, customer satisfaction, and building customer advocacy across GitLab.

We also act as a key connection point between customers and the broader GitLab ecosystem, helping streamline collaboration with Product Management, Engineering, Sales, Professional Services, and other partners.

In this role, you will manage a team in North America while collaborating asynchronously with stakeholders across regions, with a focus on helping customers succeed at scale and improving how the organization supports them. How GitLab Supports Full-Time Employees

Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

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