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Added just now
Software Engineer III
Yum!
Irvine, CA
…integration services within Taco Bell's Customer Middleware platform, helping connect digital ordering, loyalty, customer identity, messaging, and restaurant experiences. In this role, you…
Added 2 mins ago
Technical Product Manager – Salesforce CRM Platform
Cencora
Conshohocken, PA · Wilmington, DE
We are seeking a Technical Product Manager – Salesforce CRM Platform to lead the strategy, roadmap, and execution of Salesforce-based CRM capabilities that enable customer engagement,…
Added 5 mins ago
Associate, Product Management
Webster Servicing LLC
United States
Partners with Engineering, Architecture, Operations, Risk, Compliance, Marketing, and Client Services to define and deliver product solutions.
Added 5 mins ago
Senior SailPoint Administrator
BCBSM, Inc.
Eagan, MN
…of the organization's Identity and Access Management (IAM) platform, with a primary focus on SailPoint Identity Security Cloud (ISC) or IdentityIQ (IIQ). This role serves as a technical…
Added 6 mins ago
[Agentic AI] Senior Technical Program Manager – Edge AI Platform & Systems Software PMO
HP
Palo Alto, CA
We are seeking an experienced Senior Technical Program Manager to join our Program Management Office and drive strategy, planning, governance, risk management, and execution across complex…
Added 7 mins ago
Senior Customer Success Manager, Public Sector
Findhelp
Nashville, TN
As a Senior Customer Success Manager for the Public Sector, you will lead the strategic direction and account health for Findhelp’s highest-profile, large-scale government clients…
Added 9 mins ago
Manager, Data and Analytics Engineering, PricewaterhouseCoopers Advisory Services LLC, Seattle, WA
PricewaterhouseCoopers Advisory Services LLC
Seattle, WA
Manager, Data and Analytics Engineering, PricewaterhouseCoopers Advisory Services LLC, Seattle, WA.
Added 13 mins ago
Strategic Sourcing Specialist/Procurement Specialist
GDKN Corp.
Phoenix, AZ
…short, temporary staffing creates a very nimble human capital platform which allows organizations to maximize their productivity and flexibility at all…
Added 15 mins ago
WI
(USA) Senior Manager, Data Science - AI Strategy (Spark Earnings Excellence)
Walmart Inc.
United States
- $110,000 to $220,000 USD / year
Role summary: As a Senior Manager, Data Science - AI Strategy (Spark Earnings Excellence), you will own and drive the AI and automation strategy for the Spark Earnings Excellence team. You…
Added 17 mins ago
A
Mgr, Software Development
Adobe
Remote, United States
- $147,900 to $293,250 USD / year
We're looking for an engineering manager to lead our Search squad - a team of dedicated engineers working on our next-generation, search and secure workflow capabilities of our platform.…
Added 17 mins ago
Senior Account Executive - M&E
Fastly
Denver, CO
Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by…
Added 22 mins ago
Integrated Media Manager
Go Fish Digital
Phoenix, AZ
Go Fish Digital is an engineering-forward performance marketing agency specializing in SEO, Generative Engine Optimization (GEO), its Barracuda AI platform, social commerce, and…
Added 23 mins ago
Manager, Data and Analytics Engineering, PricewaterhouseCoopers Advisory Services LLC, Seattle, WA
PWC US
WA-Seattle, WA
Manager, Data and Analytics Engineering, PricewaterhouseCoopers Advisory Services LLC, Seattle, WA.
Added 24 mins ago
OI
Project Manager
Onit, Inc.
Remote, United States
- $140,000 to $150,000 USD / year
We're redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract…
Added 25 mins ago
IT Delivery Manager SAP Platform Team (Hybrid)
Publix Super Markets, Inc.
Lakeland, FL
From IT security and platform engineering to architecture, software development, and infrastructure, we offer career opportunities at every level - internships through technical leadership.
Added 26 mins ago
T
Associate Product Designer
Taivo
Remote, United States
- $65,000 to $82,000 USD / year
Collaborating closely with your Product Manager and your assigned engineering team, you will take on and complete your assigned tasks each sprint.
Added 27 mins ago
Research Associate II, mRNA technologies
Repertoire Immune Medicines
Watertown, MA
…category of immune medicines enabled from its DECODE discovery platform. Repertoire is currently using its proprietary platform to discover novel epitopes and TCRs from patients with…
Added 27 mins ago
Manager, CPE Data Engineering Lead
THE CARLYLE GROUP EMPLOYEE CO., LLC
Washington, DC
The Carlyle Group seeks a hands-on engineering manager to lead AI and data engineering for Global Private Equity (GPE). The team builds and runs the platform that brings together portfolio…
Added 31 mins ago
Technical Program Manager – NPI & Technical Sales Enablement – Splunk
Cisco
Research Triangle Park, NC
Join the GFERS team, where we drive the New Product Introduction (NPI) Technical Enablement Framework across platform, security, and observability domains. Our team serves as the critical…
Added 31 mins ago
Technical Program Manager – NPI & Technical Sales Enablement – Splunk
Cisco
Research Triangle Park, NC
Join the GFERS team, where we drive the New Product Introduction (NPI) Technical Enablement Framework across platform, security, and observability domains. Our team serves as the critical…
Added 33 mins ago
Manager, Supply Chain Logistics & Warehouse 2
Celestica International LP
Richardson, TX
The Manger, Supply Chain Warehouse supports the development of the logistics/warehouse vision for one or more customers or departments. Supports continuous improvement activities in the…
Added 35 mins ago
Sr Manager App Integration Engineer
Johnson & Johnson Services Inc. Legal Entity
Raritan, NJ
This individual will serve as a senior technical leader for SAP Business Technology Platform (BTP) Integration Suite, helping translate complex business requirements and processes into…
Added 36 mins ago
Clinical Product Manager, Care Navigation
Verily Health Inc
Dallas, TX
Verily is hiring a Clinical Product Manager - Care Navigation to partner with our product team to design & launch AI-enabled care navigation and population health solutions. The role serves…
Added 36 mins ago
Application Support Analyst I or II
Bankers Trust Company
Des Moines, IA
…vendors, infrastructure teams, security teams, or the Application Development…
Added 39 mins ago
Senior Product Manager (Shopify)
Publicis Groupe Holdings B.V
Chicago, IL
We are seeking a Senior Product Manager with strong, hands-on Product Owner skills and Shopify experience to lead the delivery and evolution of customer-facing eCommerce experiences. This…

GitLab

Manager, Customer Success Manager (PubSec)

Remote, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

*Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

An overview of this role

As a Manager, Customer Success Managers, you will lead a North America-based team that helps customers realize value from GitLab through strong adoption, measurable outcomes, and trusted partnership.

You will partner closely with both executive sponsors and day-to-day end users/practitioners to drive adoption and measurable outcomes.

Reporting to the Director of Customer Success Managers, you will coach Customer Success Managers to support account health across onboarding, adoption stages, executive business reviews, and renewals, while also improving how the team works.

This is a people leadership role with broad scope: you will develop talent, strengthen customer relationships, and partner across Sales, Product, Engineering, and other teams so customers are supported through growth, change, and escalation.

What you'll do

Lead a team of Customer Success Managers focused on customer adoption, account health, customer satisfaction, and advocacy.
Coach team members through regular feedback, development support, and career growth conversations to strengthen knowledge, communication, and execution.
Partner with the Director of Customer Success Managers to define team goals, clarify responsibilities, and align priorities with company direction.
Manage resource assignments, staffing levels, and hiring activity to support team coverage and customer needs.
Develop senior-level relationships with customers and support the team in building trusted advisor partnerships.
Collaborate with Sales, Product Management, Engineering, Professional Services, and other internal teams to create a consistent customer experience.
Support customers during escalations by working with other leaders to coordinate clear, effective responses.
Improve the processes and tools used by the team and oversee initiatives tied to objectives and key results.

What you'll bring

Experience leading customer-facing teams in software, technology, consulting, sales, or customer success environments.
Ability to guide teams that drive software adoption and manage customer relationships across onboarding, adoption, business reviews, and renewals.
Knowledge of software development lifecycle practices, related tools, and agile or DevOps ways of working.
Familiarity with cloud or container technologies such as Kubernetes and Docker, application security concepts such as static application security testing (SAST) and dynamic application security testing (DAST), or cloud platforms such as Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft Azure.
Skill in translating strategy into clear initiatives, coordinating execution, and tracking delivery across competing priorities.
Capability to lead distributed teams across regions, cultures, and lines of business, while working effectively with senior executives and external stakeholders.
Willingness to travel occasionally for customer meetings and team events, as needed.
Strength in communication, coaching, feedback, delegation, planning, and process improvement.
Warmth and care in your leadership approach - able to coach with empathy and build trust on a human level.
Interest in candidates with transferable experience who can connect technical concepts to business value and collaborate well across functions.

About the team

On the Customer Success Management team, we are accountable for customer adoption, measurable outcomes, customer satisfaction, and building customer advocacy across GitLab.

We also act as a key connection point between customers and the broader GitLab ecosystem, helping streamline collaboration with Product Management, Engineering, Sales, Professional Services, and other partners.

In this role, you will manage a team in North America while collaborating asynchronously with stakeholders across regions, with a focus on helping customers succeed at scale and improving how the organization supports them. How GitLab Supports Full-Time Employees

Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

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