Jobs in the United States

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Added just now
Project Manager
PCL Construction
Bellevue, WA
As a Project Manager for PCL Construction Services, Inc. in Bellevue, Washington, you’ll have the opportunity to lead impactful projects from planning through delivery, building strong…
Added just now
PRODUCTION MANAGER
SSW Advanced Technologies
Newport, TN
The Production Manager is responsible for leading daily manufacturing operations to ensure the safe, efficient, and cost-effective production of quality products. This position reports…
Added 1 min ago
Senior AI Product Manager
Swayable
CA or New York, NY · NY · San Francisco, CA
You’ll lead how we build: partnering with engineering to shape Swayable’s AI software factory - the agents, evaluation harnesses, workflows, and tooling behind our AI software development…
Added 1 min ago
AI Product Manager
Swayable
CA · NY · San Francisco, CA
You’ll lead how we build: partnering with engineering to shape Swayable’s AI software factory - the agents, evaluation harnesses, workflows, and tooling behind our AI software development…
Added 2 mins ago
Engineering Manager (26864)
NEOTECH
Plano, TX
The Engineering Manager is responsible for leading and overseeing engineering operations within a printed circuit board (PCB) and electronics manufacturing environment and cable assembly.…
Added 2 mins ago
Manager - IBM i Server Hardware & Platform Governance
Costco IT
Issaquah (Seattle), WA, WA
The IBM i Server Hardware & Platform Governance Manager will serve as the strategic lead for a multidisciplinary team responsible for both the logical architectural standards and the…
Added 3 mins ago
MS
Principal Software Engineer - Digital Media - Dallas, TX
Military Spouse Jobs & VetJobs
United States
- $120,000 to $180,000 USD / year
As a Manager, New Initiatives / Digital Media, you will oversee Avery Dennison’s innovative software products and lead cross-functional development teams while directing the software…
Added 3 mins ago
Structural Engineer
ERA Structural Engineering Inc.
Saint Paul, MN
As a key member of our structural engineering team, you will be responsible for delivering accurate project plans on time and within budget, consistently exceeding client expectations. Your…
Added 3 mins ago
Structural Engineer
ERA Structural Engineering Inc.
Eau Claire, WI
As a key member of our structural engineering team, you will be responsible for delivering accurate project plans on time and within budget, consistently exceeding client expectations. Your…
Added 5 mins ago
Equipment Solutions Manager - Data Center Solutions
Mortenson
Amarillo, TX
Mortenson is hiring an Equipment Solutions Manager - Data Center Solutions. This role partners with other Equipment Solutions Managers to provide leadership and project assistance.
Added 5 mins ago
Senior sourcing manager, Technology (Nashville, TN)
Starbucks Coffee Company
TN
The senior sourcing manager, technology is an individual contributor responsible for developing and executing sourcing strategies across technology categories, including hardware, software,…
Added 6 mins ago
Payroll Manager - Bowers
Legence
Beltsville, MD
Legence (Nasdaq: LGN) is a leading provider of engineering, consulting, installation, and maintenance services for mission-critical systems in buildings. The company specializes in…
Added 6 mins ago
SENIOR PROGRAM MANAGER
STENA
Hope Hull, AL · Huntsville, AL
…for quality and trust as a global technology, defense, and engineering group. Miltope is an innovator in global technology defense and is an engineering leader delivering solutions to solve…
Added 6 mins ago
Assistant Project Manager - HUNT
AECOM
Tampa, FL
AECOM Hunt is seeking an Assistant Project Manager to be based in Tampa, Florida.
Added 6 mins ago
Power Engineer II
Hewlett Packard Enterprise
Sunnyvale, CA
HPE has an immediate need at its Sunnyvale, CA location for a Power Engineer. This position reports to the Manager of Power Systems Development, a subgroup of HPE’s Engineering Services…
Added 6 mins ago
Product Line Manager, Session Smart Router (SSR)
Hewlett Packard Enterprise
Westford, MA
HPE Networking is seeking a Product Line Manager to help drive the Session Smart Router (SSR) portfolio. In this highly technical individual contributor role, you will partner with product,…
Added 6 mins ago
Shaft Technician
Cementation USA
Elko, NV
Mining Engineering software as needed per project
Added 9 mins ago
B
Compensation and Benefits HR Manager
BHI
Vernal, UT
- $76,000 to $112,000 USD / year
Job Title: Compensation and Benefits HR Manager
Added 9 mins ago
Operations Manager
USA-PVH CORP
Palmetto, GA
…methods across multiple job functions/departments, some indirect engineering, RF equipment and tilt-tray…
Added 10 mins ago
Manager, Corporate Systems Delivery
The Finish Line USA, Inc.
Indianapolis, IN
The Manager, Corporate Delivery - CFS is responsible for managing and developing engineering teams responsible for our workstreams supporting finance and other corporate functions. This…
Added 10 mins ago
Senior Civil Engineer
Apex Companies
Portland, OR
Apex Job Title: Engineer 4 - Engineering Manager
Added 10 mins ago
J
Project Manager
Jobot
Parsippany, NJ
- $115,000 to $140,000 USD / year
Project Manager Needed For Leading Aerospace Manufacturing Company
Added 11 mins ago
Sentinel System Safety Engineering Manager 2- 19252
CORP-Corporate Office
United States
Northrop Grumman Defense Systems is seeking a System Safety Engineering Manager 2. This position will be located in Roy, UT and will support the Sentinel program. Northrop Grumman supports…
Added 11 mins ago
Principal Information Systems Project Manager BOSS#20537
CORP-Corporate Office
United States
We are seeking a Principal Information Systems Project Manager, you will report functionally to the SDS Engineering Functional Homeroom. You will be expected to oversee large-scale, complex…
Added 11 mins ago
Manager Cyber Systems Engineering 1 - Ground Architecture and Space Systems Security
CORP-Corporate Office
United States
The Western Region Engineering (WRE) of Northrop Grumman Space Systems Sector seeks to fill a Cyber Systems Engineering Manager 1 position in the Engineering function for our Space Park…

GitLab

Manager, Customer Success Manager (PubSec)

Remote, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

*Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

An overview of this role

As a Manager, Customer Success Managers, you will lead a North America-based team that helps customers realize value from GitLab through strong adoption, measurable outcomes, and trusted partnership.

You will partner closely with both executive sponsors and day-to-day end users/practitioners to drive adoption and measurable outcomes.

Reporting to the Director of Customer Success Managers, you will coach Customer Success Managers to support account health across onboarding, adoption stages, executive business reviews, and renewals, while also improving how the team works.

This is a people leadership role with broad scope: you will develop talent, strengthen customer relationships, and partner across Sales, Product, Engineering, and other teams so customers are supported through growth, change, and escalation.

What you'll do

Lead a team of Customer Success Managers focused on customer adoption, account health, customer satisfaction, and advocacy.
Coach team members through regular feedback, development support, and career growth conversations to strengthen knowledge, communication, and execution.
Partner with the Director of Customer Success Managers to define team goals, clarify responsibilities, and align priorities with company direction.
Manage resource assignments, staffing levels, and hiring activity to support team coverage and customer needs.
Develop senior-level relationships with customers and support the team in building trusted advisor partnerships.
Collaborate with Sales, Product Management, Engineering, Professional Services, and other internal teams to create a consistent customer experience.
Support customers during escalations by working with other leaders to coordinate clear, effective responses.
Improve the processes and tools used by the team and oversee initiatives tied to objectives and key results.

What you'll bring

Experience leading customer-facing teams in software, technology, consulting, sales, or customer success environments.
Ability to guide teams that drive software adoption and manage customer relationships across onboarding, adoption, business reviews, and renewals.
Knowledge of software development lifecycle practices, related tools, and agile or DevOps ways of working.
Familiarity with cloud or container technologies such as Kubernetes and Docker, application security concepts such as static application security testing (SAST) and dynamic application security testing (DAST), or cloud platforms such as Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft Azure.
Skill in translating strategy into clear initiatives, coordinating execution, and tracking delivery across competing priorities.
Capability to lead distributed teams across regions, cultures, and lines of business, while working effectively with senior executives and external stakeholders.
Willingness to travel occasionally for customer meetings and team events, as needed.
Strength in communication, coaching, feedback, delegation, planning, and process improvement.
Warmth and care in your leadership approach - able to coach with empathy and build trust on a human level.
Interest in candidates with transferable experience who can connect technical concepts to business value and collaborate well across functions.

About the team

On the Customer Success Management team, we are accountable for customer adoption, measurable outcomes, customer satisfaction, and building customer advocacy across GitLab.

We also act as a key connection point between customers and the broader GitLab ecosystem, helping streamline collaboration with Product Management, Engineering, Sales, Professional Services, and other partners.

In this role, you will manage a team in North America while collaborating asynchronously with stakeholders across regions, with a focus on helping customers succeed at scale and improving how the organization supports them. How GitLab Supports Full-Time Employees

Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

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