Jobs in the United States

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Service Coordinator - Bilingual
Masis Staffing
Richfield, MN
Implement standards, procedures, and controls to improve data entry efficiency, accuracy, and performance.
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Director- Human Resources
Nautilus Hyosung America Inc
Irving, TX
The Director - Human Resources is a senior member of the HR leadership team who partners with the Head of HR to plan, lead, and strengthen the processes, systems, controls, and data that…
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Customs & Trade Data Analyst
Avnet US
Tempe, AZ
The Customs & Trade Data Analyst combines extensive customs and international trade experience with advanced analytical capabilities to support customs operations, trade programs, tariff…
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Dispatch Supervisor
Washoe County School District
NV
Collects, analyzes, and reports operational and performance data.
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Senior Project Manager
Docupace Technologies
Remote, United States
…collaboration, the Senior Project Manager ensures client configurations, data migrations, and integrations are delivered on time, on budget, and to a high-quality…
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Distribution Supervisor
Mclane
Lockbourne, OH
Have the ability to define problems, collect data, establish facts, and draw valid conclusions.
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Java Full Stack Developer - Vice President
DB USA Core Corporation
NY
…across major dealer-to-client platforms. As a Java Full Stack Developer, you will develop and enhance the core pre-trade technology that supports the Rates Flow business, using modern React…
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3rd Shift Production Operator
Omya Inc.
United States
…areas for improvement. Adjust set points in response to lab data and situational demands, and take immediate corrective actions to address any quality…
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Manager, Talent Acquisition
CW Talent
Williamsburg, VA
· Lead, coach, and develop a team of recruiters responsible for full-cycle hiring across the organization, driving high-quality hiring outcomes through effective sourcing strategies,…
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BO
Economist
Bureau of Economic Analysis
Suitland, MD
- $121,785 to $187,093 USD / year
Lead the preparation and analysis of expenditure and production estimates of Motor Vehicles. | Develop strategies to improve methodologies and estimation techniques. | Communicate economic…
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SO
ASSISTANT INSPECTOR GENERAL FOR INVESTIGATIONS
Secretary of the Navy Offices (SECNAV)
Washington Navy Yard, DC
- $199,172 to $228,000 USD / year
ECQ 4: Leading People - This core qualification involves the demonstrated ability to lead and inspire a group toward meeting the organization's vision, mission, and goals, and to drive a…
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US
PROGRAM ANALYST
United States Fleet Forces Command
Little Creek Amphibious Base, VA
- $108,019 to $140,426 USD / year
You will lead cross-warfare specialty development teams of military, civilian, and contract team SMEs in the development and promulgation of doctrine and tactics. | You will plan the work…
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US
SENIOR TECHNICAL PHYSICAL SCIENTIST
United States Fleet Forces Command
Washington, DC
- $186,207 to $228,000 USD / year
…liaison for DoW with national and international programs and lead multiagency collaborations to solve technical challenges and ensure data product requirements are met. | You will represent…
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CN
IT SPECIALIST (PLCYPLN)
Commander, Naval Information Warfare Systems Command (NAVWARSYSCOM)
San Diego, CA
- $85,307 to $158,062 USD / year
…(NIEF), as well as demonstrated experience as an IT project lead managing project features such as developing technical documentation, advising on matters related to IT workforce project…
Added 1 min ago
Sr. Director, Accounting and Financial Reporting
NMC USA National Medical Care Inc
Remote, United States
Lead and direct a team of 8-10 Accounting Managers and senior leaders, fostering a high-performance culture focused on accountability, collaboration, continuous improvement, and talent…
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Dialysis Clinical Manager Registered Nurse - RN
BDI USA Bio-Med Appl of Dover Inc
Conway, NH
…Clinical Manager, you may advance your career into an Area Team Lead or Director of Operations…
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Developer II, Software Web Development, Full Stack Developer
Red River
Remote, United States
Red River is seeking a talented Full Stack Developer to support an existing project in Sacramento, CA.
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Service Supervisor, Scottsdale
Lucid Motors
Scottsdale, AZ
Exceptional ability to collaborate, motivate, and lead individuals, groups, and vendors
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Staff Accountant I
Trace3
United States
We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway…
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Staff Process Development Engineer
DexCom Inc
San Diego, CA
o You will lead and support new product process development, design of experiments and measurement system analyses to collect and analyze applicable data relative to program process…
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Program Planning & Scheduling Analyst
CACI
Danbury, CT · Danbury
Prepare and deliver the Program Integrated Master Schedule (IMS) deliverables in accordance with the Data Item Description (DID) / Statement of Work (SOW).
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Employee Benefits Account Manager
Patriot Growth Insurance Services, LLC
East Providence, RI
You'll lead renewal strategy and carrier marketing, evaluate coverage and funding options, and coordinate benefit plan implementation and ongoing service. Working independently and…
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Registered Nurse (RN), MSU, Days
Samaritan
Moses Lake, WA
Performs assessment/data collection, focusing on physiologic, psychosocial, and cognitive status.
Added 1 min ago
Senior Clinical Data Manager
Precision for Medicine
Remote, United States
Primary Data Management (DM) contact (Lead DM role) for assigned clinical project(s) / program(s), ensuring that there is back-up, continuity, responsiveness, and that tasks are performed…
Added 1 min ago
Clinical Data Manager II
Precision for Medicine
Remote, United States
Primary Data Management (DM) contact (Lead DM role) and/or contributor for assigned clinical project(s) / program(s), ensuring that there is back-up, continuity, responsiveness, and that…

GitLab

Lead Journey Architect

Remote, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

*Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

An overview of this role

As a Lead/Principal Journey Architect on GitLab's Digital Customer Outcomes team, you'll connect programs into customer journeys that drive meaningful actions, retention, consumption and revenue outcomes. You'll own journey design and service blueprints, starting with priority cohorts and expanding across products, personas and named, pooled and digital coverage models. Reporting to the Vice President, Digital Customer Outcomes, you'll join as an individual contributor at L5 (Lead/Staff) or L6 (Principal), depending on your experience and scope. At L5, you'll lead journey design and builds for priority cohorts; at L6, you'll own the journey framework across all products, personas and coverage models with division-wide influence. Digital Orchestration builds and runs journeys day to day; you'll remain accountable for their outcomes and improvement.

What you’ll do

Design journeys backward from business outcomes to meaningful customer actions, audiences and engagement tactics. Map each cohort's intended path, timing, signals that customers need help and interventions to get them back on track.
Decide which steps are self-serve, artificial intelligence (AI)-assisted or human-led, and define the handoffs between them. Design across in-product guidance, email, events and community, choosing the right channel for each moment.
Build service blueprints with Customer Experience (CX) Operations, documenting the people, systems, data, content and handoffs behind each touchpoint. Launch every journey with a documented blueprint, owners and metrics from the measurement framework, giving every step a trigger, a response, an owner and a metric.
Write journey specifications covering steps, triggers, audiences, channels, content, handoffs and metrics. Set build plans, coordinate partner teams and clear dependencies to launch on time and to specification.
Specify the content and self-service resources each step needs, and work with content teams to create and govern them. Partner with Lifecycle Marketing on audience, sequencing and delivery so customers experience one coordinated journey.
Hand live journeys to Digital Orchestration to run, remain accountable for their outcomes and build in regular optimization cycles with the Digital Outcomes team's Data/Insights partner. Serve as the directly responsible individual for the under-$10,000 digital journey in fiscal year 2028 (FY28).
Measure live, measured journey coverage across products, personas and coverage models, step conversion, lift against a holdout or comparison group, meaningful actions, recovery after interventions, time to value and influence on revenue and customer retention. Track partner adoption of the shared journeys and blueprints.
Lead journey design and cross-functional builds for priority cohorts at L5; at L6, act as GitLab's single owner of journey design and maintain one consistent framework across products, personas and coverage models.

What you’ll bring

Senior experience in customer journey design, service design or digital customer success.
A track record of turning journey designs into launched programs with measurable adoption, retention or expansion outcomes.
Hands-on experience building service blueprints and designing handoffs between digital and human teams.
Working knowledge of journey orchestration, in-app guidance and marketing automation platforms.
Comfort defining customer signals, triggers and success metrics, interpreting funnel conversion and running tests.
A track record of leading complex, cross-functional builds through launch without direct authority, including planning, managing dependencies and coordinating stakeholders across many teams.
Experience in business-to-business software as a service is helpful, as is domain knowledge of development and operations (DevOps) or development, security and operations (DevSecOps).

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

About the team

The Digital Customer Outcomes team brings digital experiences and human support together around customer outcomes. Programs today run largely on their own; this role connects them into journeys with shared service blueprints and measurable outcomes. You'll work day to day with Digital Orchestration, which builds and runs the journeys you design, and the Digital Outcomes team's Data/Insights partner, which measures them. You'll bring together CX Operations, Lifecycle Marketing, Marketing Engineering and Operations, Content, Product, CX Engineering, Customer Success, Renewals and CX Services so customer touchpoints line up rather than compete, with clear digital and human handoffs. How GitLab Supports Full-Time Employees

Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

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