Jobs in the United States

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Senior Project Manager
GPAC
Edwardsville, KS
- $125,000 to $145,000 USD / year
Lead progress meetings with government stakeholders, design teams, and internal project staff
Added just now
Operations Coordinator
The State Group Inc
Remote, United States
…provider of turnkey automation solutions, specializing in the design, engineering, commissioning, and support of advanced robotic systems. With a team of over 80 engineers and decades of…
Added 1 min ago
Food and Beverage Manager
AKA Brand
New York, NY
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by…
Added 2 mins ago
Principal Mechanical Design Engineer IV(Onsite)
RTX
United States
Generate design concepts in conformance with requirements and ensure that adequate trade studies and analyses are performed to arrive at optimum design configurations.
Added 2 mins ago
Senior Mechanical Design Engineer(Onsite)
RTX
United States
A Senior Mechanical Design Engineer will be working in a focused, cross-functional team of engineers developing highly reliable products which meet customer specified requirements/…
Added 2 mins ago
General Manager, Student Living
CLS Living
Houston, TX
Each day brings new opportunities to innovate, lead, and make a meaningful impact. We take pride in our vibrant, design-forward communities and in the devoted teams who manage them with…
Added 2 mins ago
Production Engineer
ASML US, LP. (US20)
Wilton, CT
…producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading…
Added 2 mins ago
Staff Software Engineer, Frontend/Mobile (Consumer - Agentic Trading)
Coinbase
Remote, United States
…and trades on their behalf. As the team's frontend technical lead, you'll set the direction for every interface that brings it to…
Added 2 mins ago
Senior Software Engineer (Institutional, USDC)
Coinbase
Remote, United States
As a Senior Software Engineer on the USDC team within the Institutional Product group, you'll design, build, and scale the systems that safely manage billions of dollars in loans across…
Added 2 mins ago
Manager - Customer Technology Operations
Cielo
Remote, United States
…Consulting, and Digital Accelerators™. With our fresh approach – we design and build comprehensive, proven solutions inspired by technology to find and keep the unique talent that elevates…
Added 2 mins ago
Project Engineer-Electrical
McKim & Creed, Inc.
Pittsburgh, PA · Berkeley Lake, GA · Atlanta, GA
…Pittsburgh, PA. In this role you will provide technical and design services as part of a multi-discipline project team on projects in the DER group for renewable energy systems from…
Added 3 mins ago
Advanced Mfg Engineer Sr Adv
Aerospace
Torrance, CA
…are achieved. Specifically, this involves evaluations of the design, the supply base, the product cost, the manufacturing factory, the manufacturing process capability, and the…
Added 3 mins ago
A
Advanced Mfg Engineer Sr
Aerospace
Torrance, CA
- $119,000 to $148,000 USD / year
Lead the implementation of new manufacturing techniques
Added 4 mins ago
Senior Commercial HVAC Estimator
CoolSys
Milwaukie, OR · Portland, OR
…focused on capturing $4M growth in annual revenue. You will lead bidding efforts for complex institutional and industrial projects, specifically focusing on healthcare systems and…
Added 4 mins ago
Staff Software Engineer, AI/ML
Google
Mountain View, CA · New York, NY
Lead the architectural design of high-throughput serving infrastructure for evaluation workflows.
Added 4 mins ago
Manager Data Center Execution Engineering, Global Data Centers
Google
Sunnyvale, CA · New York, NY
As a Manager of Data Center Engineering (Execution Engineering), you will lead the end-to-end delivery of hyperscale infrastructure, overseeing civil, structural, geotechnical, and…
Added 4 mins ago
Principal Product Manager, CodeAI
Google
San Jose, CA · New York, NY
…Google DeepMind (GDM) and the Director, Engineering CodeAI to lead the technical strategy for bringing frontier AI capabilities to enterprise scale Product Development Workflows. Your…
Added 5 mins ago
NetSuite Administrator / Engineer (Onsite)
Barrett Firearms Manufacturing, Inc.
Christiana, TN
…CRM, HRIS, EDW, and BI tools to ensure a seamless enterprise systems environment. Reporting to the Director of IT, you'll collaborate with global technology teams to improve business…
Added 5 mins ago
National Director of Food and Beverage
Triple Shift Entertainment
MN
In conjunction with the COO set menu pricing, and partner with marketing for menu design for all venues.
Added 5 mins ago
System Architect - SME
ClearFocus Technologies
Remote, United States
Minimum 10+ years of engineering and architecting enterprise IT systems. Proven experience managing multi-discipline server and system operations teams. Extensive knowledge of multi-vendor…
Added 5 mins ago
Product Manager, Platform - Mobility Applications & Medical Consumables
Cardinal Health 200, LLC
Remote, United States
…cloud-based platform that integrates with clinical and financial systems. For more than 20 years, WaveMark™ has helped health systems automate and simplify clinical and supply chain…
Added 5 mins ago
PaPM Platform Lead
Mars Corporate
United States
The PaPM Platform & Process Lead is responsible for leading the design, deployment, governance, and continuous improvement of SAP Profitability and Performance Management (PaPM) solutions…
Added 6 mins ago
Sr. Director, Global Technology PMO Leader
Direct Travel
United States
Lead a reporting-by-automation model: replace manual status collection with automated, self-service dashboards sourced directly from systems of record such as Jira, Jira Service Management,…
Added 7 mins ago
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Supervisor, Denial Management - Hospital Billing (HB)
ECU Health Medical Center
Greenville, NC
- $65,520 to $95,501.12 USD / year
…of all government-mandated audits. Works with leadership to design and implement procedures and systems to optimize efficiency and minimize the need for manual processing of…
Added 8 mins ago
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Assistant Manager
JOCKEY
Manchester, VT
- $21 to $24 USD / hour
…everything we do. It drives us to listen, innovate, and improve. To design thoughtfully. To craft skillfully. To give back wholeheartedly. Founded in 1876, Jockey is family-owned company…

GitLab

Lead Journey Architect

Remote, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

*Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

An overview of this role

As a Lead/Principal Journey Architect on GitLab's Digital Customer Outcomes team, you'll connect programs into customer journeys that drive meaningful actions, retention, consumption and revenue outcomes. You'll own journey design and service blueprints, starting with priority cohorts and expanding across products, personas and named, pooled and digital coverage models. Reporting to the Vice President, Digital Customer Outcomes, you'll join as an individual contributor at L5 (Lead/Staff) or L6 (Principal), depending on your experience and scope. At L5, you'll lead journey design and builds for priority cohorts; at L6, you'll own the journey framework across all products, personas and coverage models with division-wide influence. Digital Orchestration builds and runs journeys day to day; you'll remain accountable for their outcomes and improvement.

What you’ll do

Design journeys backward from business outcomes to meaningful customer actions, audiences and engagement tactics. Map each cohort's intended path, timing, signals that customers need help and interventions to get them back on track.
Decide which steps are self-serve, artificial intelligence (AI)-assisted or human-led, and define the handoffs between them. Design across in-product guidance, email, events and community, choosing the right channel for each moment.
Build service blueprints with Customer Experience (CX) Operations, documenting the people, systems, data, content and handoffs behind each touchpoint. Launch every journey with a documented blueprint, owners and metrics from the measurement framework, giving every step a trigger, a response, an owner and a metric.
Write journey specifications covering steps, triggers, audiences, channels, content, handoffs and metrics. Set build plans, coordinate partner teams and clear dependencies to launch on time and to specification.
Specify the content and self-service resources each step needs, and work with content teams to create and govern them. Partner with Lifecycle Marketing on audience, sequencing and delivery so customers experience one coordinated journey.
Hand live journeys to Digital Orchestration to run, remain accountable for their outcomes and build in regular optimization cycles with the Digital Outcomes team's Data/Insights partner. Serve as the directly responsible individual for the under-$10,000 digital journey in fiscal year 2028 (FY28).
Measure live, measured journey coverage across products, personas and coverage models, step conversion, lift against a holdout or comparison group, meaningful actions, recovery after interventions, time to value and influence on revenue and customer retention. Track partner adoption of the shared journeys and blueprints.
Lead journey design and cross-functional builds for priority cohorts at L5; at L6, act as GitLab's single owner of journey design and maintain one consistent framework across products, personas and coverage models.

What you’ll bring

Senior experience in customer journey design, service design or digital customer success.
A track record of turning journey designs into launched programs with measurable adoption, retention or expansion outcomes.
Hands-on experience building service blueprints and designing handoffs between digital and human teams.
Working knowledge of journey orchestration, in-app guidance and marketing automation platforms.
Comfort defining customer signals, triggers and success metrics, interpreting funnel conversion and running tests.
A track record of leading complex, cross-functional builds through launch without direct authority, including planning, managing dependencies and coordinating stakeholders across many teams.
Experience in business-to-business software as a service is helpful, as is domain knowledge of development and operations (DevOps) or development, security and operations (DevSecOps).

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

About the team

The Digital Customer Outcomes team brings digital experiences and human support together around customer outcomes. Programs today run largely on their own; this role connects them into journeys with shared service blueprints and measurable outcomes. You'll work day to day with Digital Orchestration, which builds and runs the journeys you design, and the Digital Outcomes team's Data/Insights partner, which measures them. You'll bring together CX Operations, Lifecycle Marketing, Marketing Engineering and Operations, Content, Product, CX Engineering, Customer Success, Renewals and CX Services so customer touchpoints line up rather than compete, with clear digital and human handoffs. How GitLab Supports Full-Time Employees

Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

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