Jobs in the United States

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Northern California Power Delivery Program Lead
HDR
Sacramento, CA · Walnut Creek, CA · Folsom, CA
…transmitted and delivered as global energy demands grow. From massive data centers to modernizing transmission systems, our industry-recognized engineers and scientists have been at the…
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Digital Delivery Lead
HDR
San Antonio, TX · Round Rock, TX
…part of HDR’s Building Engineering Services Group, you’ll help design the critical infrastructure that supports the digital age and shapes the spaces where people work, connect, and thrive.…
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Program Management Director, Rail & Transit
AECOM
Chicago, IL
- $250,000 to $340,000 USD / year
Champion innovation, digital delivery, BIM, digital engineering, data analytics, and emerging rail technologies.
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Program Management Director, Rail & Transit
AECOM
Austin, TX
- $250,000 to $340,000 USD / year
Champion innovation, digital delivery, BIM, digital engineering, data analytics, and emerging rail technologies.
Added just now
A
Program Management Director, Rail & Transit
AECOM
Philadelphia, PA
- $250,000 to $340,000 USD / year
Champion innovation, digital delivery, BIM, digital engineering, data analytics, and emerging rail technologies.
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VG
Manager, Payroll & Time
Volvo Group
Greensboro, NC
- $111,000 to $137,000 USD / year
Ensure data integrity between P&C, payroll, benefits, and timekeeping systems.
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LD
Senior Software Implementation Engineer - Phase 1
Lumin Digital
Remote, United States
- $145,000 to $165,000 USD / year
…responsible for implementing platform features, supporting data conversions, and working directly with clients from implementation kickoff through production launch. The Senior Engineer…
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State Teacher IV - Fort Logan
State of Colorado
Denver, CO
Added just now
SO
Orientation and Mobility Specialist
State of Colorado
Colorado Springs, CO
- $2,177 to $10,057 USD / month
Develop individualized short- and long-term goals and objectives and design instructional activities to support student progress and achievement.
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SO
Correctional Support Trades Supervisor I - Campus at Lookout Mountain
State of Colorado
Golden, CO
- $29.51 USD / hour
Added just now
SO
Dining Services III - Cook - Lookout Mountain Youth Service Center
State of Colorado
Golden, CO
- $21.63 USD / hour
Enter data accurately onto production worksheets
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SO
Full Time Temporary Aide - Registered Dietitian II - Nutrition Services- CMHHIP
State of Colorado
Pueblo, CO
- $34.66 to $48.52 USD / hour
- Full-time
…systematically collecting, recording, and interpreting relevant complex data from patients, hospital clinicians, caregivers, and other individuals and groups. Utilizes…
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SW
Engineering Geologist
State Water Resources Control Board
CA
- $6,488 to $12,215 USD / month
…groundwater monitoring networks, reasonableness of remedial design, and operational effectiveness of soil and groundwater remediation…
Added 1 min ago
RA
Enterprise Customer Success Manager
Raspberry AI
Remote, United States
- $150,000 to $160,000 USD / year
Raspberry AI is a generative AI design platform built for fashion brands and retailers. We help design, merchandising, and product development teams move faster - from concept to…
Added 1 min ago
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Software Engineer, VOD
NBCUniversal
New York, NY
- $105,000 to $145,000 USD / year
Design software and system interfaces, including APIs and data contracts, that support a large agile program and rapid development cycles.
Added 1 min ago
Business Transformation Project Manager
Salt Lake City Matrix, UT · Casa Grande, AZ
Lead cross-functional business transformation initiatives that improve process efficiency, reporting and analytics, data governance, automation, forecasting, operational effectiveness, and…
Added 1 min ago
Human Resources Operations Specialist
DEPARTMENT OF CORRECTIONS
United States
Positions in this job perform mid-level professional work in the areas of compensation analysis, HRIS management, and data reporting. The incumbent applies specialized knowledge and…
Added 1 min ago
Upstream Scientist - Large Scale Development Operations
Eurofins
Spring House, PA
Design, develop, optimize, and scale upstream bioprocesses, including mammalian cell culture, and bioreactor operations, to support research, clinical, and commercial manufacturing…
Added 1 min ago
Senior Software Engineer, Design in Test (SDET)
Spaceflight Industries, Inc.
Tukwila, WA
…matters that affect national security and the economy. BlackSky's data enables governments and businesses to see, understand and anticipate change as it happens, giving them the ultimate…
Added 1 min ago
Engagement Leader
Argano
Remote, United States
…core systems, streamline supply chains, and improve financial, data, and workforce operations to exceed customer expectations and fuel commercial…
Added 1 min ago
GM, Software Engineering
Scottsdale, AZ
Drive security by design, compliance, and data governance in partnership with Security and Data teams.
Added 1 min ago
Senior Software Engineer, Infrastructure
Spaceflight Industries, Inc.
Tukwila, WA
…matters that affect national security and the economy. BlackSky's data enables governments and businesses to see, understand and anticipate change as it happens, giving them the ultimate…
Added 1 min ago
Process Engineer, Cell
Stealth-mode Battery Startup
Fremont, CA
- Plan and execute design of experiments (DOEs) to characterize process-performance relationships and establish critical process parameters and process windows.
Added 1 min ago
VI
Merchandiser, Men's Tops
Vuori, Inc
Carlsbad, CA
- $94,000 to $120,000 USD / year
Partner with planning on in-season product performance and build data driven action plan based on results
Added 1 min ago
PG
Building Engineer III
PREFERRED GROUP MANAGEMENT SERVICES LLC
Washington, DC
- $33.66 to $38.46 USD / hour
Monitors building systems including fire alarms, HVAC, and plumbing to ensure operation of equipment is within design capability and achieves environmental conditions.

GitLab

Lead Journey Architect

Remote, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

*Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

An overview of this role

As a Lead/Principal Journey Architect on GitLab's Digital Customer Outcomes team, you'll connect programs into customer journeys that drive meaningful actions, retention, consumption and revenue outcomes. You'll own journey design and service blueprints, starting with priority cohorts and expanding across products, personas and named, pooled and digital coverage models. Reporting to the Vice President, Digital Customer Outcomes, you'll join as an individual contributor at L5 (Lead/Staff) or L6 (Principal), depending on your experience and scope. At L5, you'll lead journey design and builds for priority cohorts; at L6, you'll own the journey framework across all products, personas and coverage models with division-wide influence. Digital Orchestration builds and runs journeys day to day; you'll remain accountable for their outcomes and improvement.

What you’ll do

Design journeys backward from business outcomes to meaningful customer actions, audiences and engagement tactics. Map each cohort's intended path, timing, signals that customers need help and interventions to get them back on track.
Decide which steps are self-serve, artificial intelligence (AI)-assisted or human-led, and define the handoffs between them. Design across in-product guidance, email, events and community, choosing the right channel for each moment.
Build service blueprints with Customer Experience (CX) Operations, documenting the people, systems, data, content and handoffs behind each touchpoint. Launch every journey with a documented blueprint, owners and metrics from the measurement framework, giving every step a trigger, a response, an owner and a metric.
Write journey specifications covering steps, triggers, audiences, channels, content, handoffs and metrics. Set build plans, coordinate partner teams and clear dependencies to launch on time and to specification.
Specify the content and self-service resources each step needs, and work with content teams to create and govern them. Partner with Lifecycle Marketing on audience, sequencing and delivery so customers experience one coordinated journey.
Hand live journeys to Digital Orchestration to run, remain accountable for their outcomes and build in regular optimization cycles with the Digital Outcomes team's Data/Insights partner. Serve as the directly responsible individual for the under-$10,000 digital journey in fiscal year 2028 (FY28).
Measure live, measured journey coverage across products, personas and coverage models, step conversion, lift against a holdout or comparison group, meaningful actions, recovery after interventions, time to value and influence on revenue and customer retention. Track partner adoption of the shared journeys and blueprints.
Lead journey design and cross-functional builds for priority cohorts at L5; at L6, act as GitLab's single owner of journey design and maintain one consistent framework across products, personas and coverage models.

What you’ll bring

Senior experience in customer journey design, service design or digital customer success.
A track record of turning journey designs into launched programs with measurable adoption, retention or expansion outcomes.
Hands-on experience building service blueprints and designing handoffs between digital and human teams.
Working knowledge of journey orchestration, in-app guidance and marketing automation platforms.
Comfort defining customer signals, triggers and success metrics, interpreting funnel conversion and running tests.
A track record of leading complex, cross-functional builds through launch without direct authority, including planning, managing dependencies and coordinating stakeholders across many teams.
Experience in business-to-business software as a service is helpful, as is domain knowledge of development and operations (DevOps) or development, security and operations (DevSecOps).

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

About the team

The Digital Customer Outcomes team brings digital experiences and human support together around customer outcomes. Programs today run largely on their own; this role connects them into journeys with shared service blueprints and measurable outcomes. You'll work day to day with Digital Orchestration, which builds and runs the journeys you design, and the Digital Outcomes team's Data/Insights partner, which measures them. You'll bring together CX Operations, Lifecycle Marketing, Marketing Engineering and Operations, Content, Product, CX Engineering, Customer Success, Renewals and CX Services so customer touchpoints line up rather than compete, with clear digital and human handoffs. How GitLab Supports Full-Time Employees

Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

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