Jobs in the United States

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Added 1 min ago
Project Engineer III
Daimler Truck North America LLC
Portland, OR
Hybrid (4 days per week in-office / 1 day remote)
Added 3 mins ago
Technology Senior Sourcing Manager
Torus
Salt Lake City, UT
The Technology Senior Sourcing Manager – Strategic Accounts will play a critical role in supporting our Production and Engineering teams by ensuring timely and cost-effective sourcing of…
Added 3 mins ago
Senior Cybersecurity Professional
Stantec
Denver, CO · Seattle, WA · Pasadena, CA · Sacramento, CA
We are looking for a talented Water/Wastewater Senior-Level Cybersecurity professional who will lead teams that protect water OT (Operational Technology) systems from cyber threats by…
Added 3 mins ago
Manager, SOX PMO - Business Process
GitLab
Remote, United States
As Manager, SOX PMO - Business Process, you'll lead Sarbanes-Oxley (SOX) compliance for assigned business processes as part of GitLab's second line. This is advisory work, not repeatable…
Added 6 mins ago
Senior Analyst, Technical Customer Manager - Healthcare
Qualtrics
Chicago, IL · Provo, UT · Reston, VA
The Technical Customer Manager plays a pivotal part in Qualtrics' success by leading the design, delivery and ongoing success of customer’s experience programs, focused on driving…
Added 6 mins ago
Senior Analyst, Technical Customer Manager - Healthcare
Qualtrics
Reston, VA · Chicago, IL · Provo, UT
The Technical Customer Manager plays a pivotal part in Qualtrics' success by leading the design, delivery and ongoing success of customer’s experience programs, focused on driving…
Added 6 mins ago
Senior Analyst, Technical Customer Manager - Healthcare
Qualtrics
Provo, UT · Chicago, IL · Reston, VA
The Technical Customer Manager plays a pivotal part in Qualtrics' success by leading the design, delivery and ongoing success of customer’s experience programs, focused on driving…
Added 6 mins ago
Principal Technical Customer Manager - Healthcare
Qualtrics
Reston, VA · Chicago, IL · Provo, UT
The Technical Customer Manager plays a pivotal part in Qualtrics' success by leading the design, delivery and ongoing success of customer’s experience programs, focused on driving…
Added 6 mins ago
Principal Technical Customer Manager - Healthcare
Qualtrics
Chicago, IL · Provo, UT · Reston, VA
The Technical Customer Manager plays a pivotal part in Qualtrics' success by leading the design, delivery and ongoing success of customer’s experience programs, focused on driving…
Added 6 mins ago
Principal Technical Customer Manager - Healthcare
Qualtrics
Provo, UT · Chicago, IL · Reston, VA
The Technical Customer Manager plays a pivotal part in Qualtrics' success by leading the design, delivery and ongoing success of customer’s experience programs, focused on driving…
Added 6 mins ago
Analyst, Technical Customer Manager - Healthcare
Qualtrics
Reston, VA · Chicago, IL · Provo, UT
The Technical Customer Manager plays a pivotal part in Qualtrics' success by leading the design, delivery and ongoing success of customer’s experience programs, focused on driving…
Added 6 mins ago
Analyst, Technical Customer Manager - Healthcare
Qualtrics
Provo, UT · Chicago, IL · Reston, VA
The Technical Customer Manager plays a pivotal part in Qualtrics' success by leading the design, delivery and ongoing success of customer’s experience programs, focused on driving…
Added 6 mins ago
Analyst, Technical Customer Manager - Healthcare
Qualtrics
Chicago, IL · Provo, UT · Reston, VA
The Technical Customer Manager plays a pivotal part in Qualtrics' success by leading the design, delivery and ongoing success of customer’s experience programs, focused on driving…
Added 6 mins ago
Senior Engineer, Quality
Danfoss
Searcy, AR
The Senior Quality Engineer position is responsible for the performance and support of the quality management program with oversight at the Searcy, AR facility. This position will report to…
Added 6 mins ago
MS
Senior Design Manager (Owner's Representative / Architect)
MOCA Systems, Inc.
Remote, United States
- $115,000 to $145,000 USD / year
Candidate must possess the following abilities:
Added 6 mins ago
Senior Software Engineer - AV Data & Analysis Tools
General Motors LLC
Remote, United States
5+ years of professional software engineering experience, including 3+ years building complex, data-intensive web applications with TypeScript/JavaScript and React.
Added 6 mins ago
Senior Quality, Reliability, & Durability Engineer
GM Personnel Service, Inc.
Warren, MI
…hardware and battery systems to intuitive design, intelligent software, and next-generation safety and entertainment…
Added 7 mins ago
Senior Project Manager, Labs
US AMR-Jones Lang LaSalle Americas, Inc.
Mountain View, CA
What this job involves - The Senior Project Manager - Lab Projects at JLL is responsible for leading and managing laboratory construction and renovation projects. This role requires strong…
Added 7 mins ago
Senior Project Manager, Labs
US AMR-Jones Lang LaSalle Americas, Inc.
Mountain View, CA
What this job involves - The Senior Project Manager - Lab Projects at JLL is responsible for leading and managing laboratory construction and renovation projects. This role requires strong…
Added 8 mins ago
VP of Growth
DAT
Denver, CO · Seattle, WA
…transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most…
Added 8 mins ago
Senior Manager Product Management
Capital One
McLean, VA · NY
…Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or…
Added 8 mins ago
Senior Manager, Product Management, Card Core Platforms
Capital One
Richmond, VA · McLean, VA · Chicago, IL · NY
…One's Card line of business. We are seeking a Data Product Senior Manager with a persistent desire to learn both the business and technology, sound problem-solving skills to drive results…
Added 10 mins ago
Automation Engineering Leader
Howmet Aerospace
Whitehall, MI
Developer--mentors and coaches both senior and junior level associates; prepares others for success; stimulates learning and contribution from teams; educates others on technical…
Added 11 mins ago
Senior Systems Administrator
ASRC Federal
KS
Manage Slurm workload manager configuration, partitions, queues, scheduling policies, and resource allocation.
Added 12 mins ago
Senior Sales Representative
ZUPT LLC
United States
The Senior Sales Manager is responsible for actively developing opportunities and generating profitable revenue. The role places particular emphasis on self-initiated prospecting, lead…

GitLab

Customer Success Architect - East

Remote, United States

$93,600 - $158,400 USD

Apply on job-boards.greenhouse.io About employer

Applications open in a new tab.

Job details

Pay: $93,600 - $158,400 USD
Posted: Nov 12, 2026

Original job description

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

*Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

An overview of this role

As a Customer Success Architect, you’ll be a strategic advisor to some of GitLab’s most important customers, helping them connect our DevSecOps platform to their business goals and realize meaningful, long-term outcomes. You’ll partner closely with customers after the sale to turn pre-sales command plans into concrete success plans, guide them along the customer journey, and drive hands-on enablement, adoption, utilization, and maturity. Reporting into a Senior Manager within our North America Customer Success organization, you’ll own a book of customers, act as their primary GitLab liaison for questions and escalations, and coordinate with Product Management, Engineering, Sales, Professional Services, and Support so customers can navigate complex technical and organizational challenges with confidence.

You’ll use your understanding of Git, software development lifecycles, and continuous integration, continuous deployment, and DevSecOps practices to help customers adopt best practices and stay current with new GitLab capabilities. In your first year, success looks like building strong, consultative relationships with key stakeholders, increasing adoption of the GitLab platform, and strengthening retention, growth, and customer satisfaction across your portfolio.

What you’ll do

Partner with customers to translate pre-sales command plans and desired business outcomes into actionable objectives and clear success criteria.
Guide customers on how to best use the GitLab platform, including common DevSecOps best practices, Git workflows, CI/CD, and adoption patterns.
Own a book of customers and drive adoption, retention, expansion, and overall satisfaction through ongoing strategic and technical engagement.
Build and maintain Customer Success Plans, define critical goals and key performance indicators, and track progress with customers over time.
Act as the primary GitLab liaison for assigned accounts, coordinating responses to questions, issues, and escalations across Support, Product Management, Sales, and Professional Services.
Provide hands-on technical enablement and onboarding, including education on new GitLab features, releases, and relevant use cases.
Program manage account escalations, ensuring root causes are understood, follow-up actions are owned, and stakeholders are informed.
Collaborate with Services and other internal teams to identify and recommend training, enablement, and maturity opportunities aligned to customer needs.

What you’ll bring

Practical understanding of Git, common branching strategies, and modern software development lifecycles.
Working knowledge of continuous integration, continuous deployment, and DevSecOps practices.
Experience partnering with customers to define business outcomes and translate them into actionable success plans, key goals, and measures.
Background in customer success, post-sales, or professional services roles focused on adoption, retention, and satisfaction.
Ability to manage a portfolio of customers, including handling escalations and coordinating across Support, Product Management, Sales, and Professional Services.
Strong communication, presentation, and organizational skills, with attention to detail and analytical thinking.
Experience planning and managing projects or initiatives in technical environments, including identifying training and enablement needs.
Alignment with GitLab’s values and interest in applying transferable skills from related roles or industries, with flexibility to travel as needed according to company policy.

About the team

We are part of GitLab’s Customer Success organization. Our mission is to help customers align the GitLab platform with their business objectives through hands-on technical enablement, driving adoption, utilization, and DevSecOps maturity while building strong, consultative relationships. As Customer Success Architects, we act as trusted advisors and key liaisons between customers and the broader GitLab ecosystem, collaborating closely with Product Management, Engineering, Sales, Support, and Professional Services to address questions, guide roadmaps, and navigate escalations. We work in an all-remote, asynchronous way, coordinating across time zones to support a focused set of strategic accounts and ensure long-term customer success. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

United States Salary Range

$93,600 - $158,400 USD

How GitLab Supports Full-Time Employees

Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

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More about this job

Skills

GitLab
Sales
Git
Software development
CI/CD
Onboarding
Communication skills
Organizational skills
Attention to detail
Analytical skills

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Work requirements

Jobs in the United States