Jobs in the United States

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Senior Engineering Manager, Product
Otter.ai
Mountain View, CA
- $230,000 to $290,000 USD / year
Otter.ai is seeking a Senior Engineering Manager, Product to lead an engineering team building our consumer-facing experiences that help people get more value from their conversations. You…
Added just now
Business Manager (C-Store)
at Acosta
Remote, United States
Leadership and Reporting: Report directly to the General Manager or Team Leader, managing and participating in the development, design, and presentation of Acosta introduction to new…
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Lead AI Engineer
Paramount
Los Angeles, CA
They must have features like retrieval augmented generation, tool or function calling, and agents
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R-00193264 Senior Software Test Engineer - Kinetic Effects
Dynetics, Inc
Huntsville, AL
This position focuses on automated testing, development of robust, innovative software test infrastructures and frameworks, integration testing, informal manual testing, formal software…
Added 1 min ago
Senior Consultant, Case Manager- Technology Consulting
FTI Consulting
NY · Washington, DC · Atlanta, GA · Los Angeles, CA · Houston, TX · Miami, FL · Chicago, IL · San Francisco, CA
…culture that embraces diversity, recognition, professional development and, most importantly,…
Added 1 min ago
Technical Lead - Plant I&C Systems Design and Implementation
GE Vernova Hitachi Nuclear Energy Americas LLC
United States
Senior-level role to lead and mentor team responsible for Control and Monitoring, and DCS development associated plant cross- disciplinary and cross- systems simulation. Focus on work…
Added 1 min ago
Regional Dispensary Manager
Texas Original
Houston, TX
The Regional Manager oversees the full operations of a region of Texas Original retail dispensaries, ensuring exceptional patient service, regulatory compliance, and operational excellence.…
Added 1 min ago
Director of University Events, Southampton
SBHU
Stony Brook, NY
Incumbent must have proven ability to communicate with excellence in written and verbal communication
Added 2 mins ago
Director of University Events, Southampton
SBHU
Stony Brook, NY
Incumbent must have proven ability to communicate with excellence in written and verbal communication
Added 3 mins ago
Senior EO/IR System IPT Lead and Senior Manager
The Boeing Company
Berkeley, MO
Come join a winning team in support of Next Generation Air Dominance (NGAD) 6th Gen Platforms, with Boeing as a Senior EO/IR System IPT Lead and Senior Manager located in Berkeley, MO.
Added 3 mins ago
Technical Manager – AI Software and Transformation
Bosch
Plymouth, MI
For our Compute Performance business unit in North America, we are looking for a Technical Manager – AI Software and Processes to lead the regional strategy for applying artificial…
Added 3 mins ago
Sr. Product Manager
Bosch
Plymouth, MI
Career Ambition: Highly motivated to learn the ropes of product management and eventually grow into a Product Manager / Senior PM with strategic customer account responsibili
Added 3 mins ago
Controller -AP GL Budget Treasury
ICL
New York, NY
…Extensive computer background and experience, including accounting software and Microsoft…
Added 4 mins ago
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Manager, Health Plan Provider Contracts (Michigan)
Molina Healthcare
Traverse City, MI · Lansing, MI · Detroit, MI · Flint, MI · Grand Rapids, MI
- $80,412 to $156,803 USD / year
Employee for this role must reside in Michigan
Added 4 mins ago
Analytics Program Manager
Meta
Lansing, MI
Partner with Engineering, Data Science, PM, TPM, and Senior Leadership to operationalize team goals, maintain accurate priorities, and hold self and teams accountable for execution
Added 4 mins ago
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Consulting Senior Practice Manager
Oracle
Lansing, MI
- $120,200 to $264,100 USD / year
The Senior Practice Manager is responsible for leading a consulting team that helps customers turn their investment in NetSuite into measurable, lasting business value. The role combines…
Added 4 mins ago
Virtual Design & Construction Manager
Meyer Najem
Fishers, IN
The Virtual Design & Construction (VDC) Manager leads the integration of advanced modeling, coordination, and visualization technologies across both the design and construction phases of…
Added 5 mins ago
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Property Manager III (Marmolejo Apartments)
WinnCompanies
El Paso, TX
- $41,600 to $43,680 USD / year
…it all possible. As an award-winning owner, developer, and manager of high-impact, mixed-income apartment communities, we are proud to be one of the nation’s leading managers of multifamily…
Added 6 mins ago
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Senior Manager, Project Management Office
NuScale Power, LLC
Houston, TX
- $155,000 to $248,000 USD / year
POSITION SUMMARY: Reporting to the Vice President of Supply Chain & Projects, the Senior Manager is the lead of the central project management office and is responsible for establishing and…
Added 8 mins ago
Director of University Events, Southampton
SBHU
Stony Brook, NY
Incumbent must have proven ability to communicate with excellence in written and verbal communication
Added 8 mins ago
Manager of Procurement, HY
Nitto Denko Corp.
Hydranautics: Oceanside
Supervisory/Manager experience. Ability to influence peers, staff and senior management with data interpretation, presentation skills and other means of communication.
Added 9 mins ago
NJ Commercial Project Manager
ALLY Construction Services
Springfield, NJ
…construction cost (conceptual estimate), during the design/development process to achieve a target budget for approval by senior…
Added 9 mins ago
NJ Commercial Project Manager
ALLY Construction Services
Mount Laurel, NJ
…construction cost (conceptual estimate), during the design/development process to achieve a target budget for approval by senior…
Added 11 mins ago
Senior EO/IR System IPT Lead and Senior Manager
The Boeing Company
Berkeley, MO
Come join a winning team in support of Next Generation Air Dominance (NGAD) 6th Gen Platforms, with Boeing as a Senior EO/IR System IPT Lead and Senior Manager located in Berkeley, MO.
Added 11 mins ago
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Full-Time Faculty Assistant or Associate Professor Legal Studies
UMass Global
Remote, United States
- $105,000 to $120,000 USD / year
- Full-time
…education built for real life. Regionally accredited by the WASC Senior College and University Commission (WSCUC) and recognized by U.S. News & World Report among the Best Online Programs…

GitLab

Customer Success Architect

Remote, United States

$93,600 - $158,400 USD

Apply on job-boards.greenhouse.io About employer

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Job details

Pay: $93,600 - $158,400 USD
Posting language: English
Posted: Nov 12, 2026

Original job description

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

*Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

An overview of this role

As a Customer Success Architect, you’ll be a strategic advisor to some of GitLab’s most important customers, helping them connect our DevSecOps platform to their business goals and realize meaningful, long-term outcomes. You’ll partner closely with customers after the sale to turn pre-sales command plans into concrete success plans, guide them along the customer journey, and drive hands-on enablement, adoption, utilization, and maturity. Reporting into a Senior Manager within our North America Customer Success organization, you’ll own a book of customers, act as their primary GitLab liaison for questions and escalations, and coordinate with Product Management, Engineering, Sales, Professional Services, and Support so customers can navigate complex technical and organizational challenges with confidence.

You’ll use your understanding of Git, software development lifecycles, and continuous integration, continuous deployment, and DevSecOps practices to help customers adopt best practices and stay current with new GitLab capabilities. In your first year, success looks like building strong, consultative relationships with key stakeholders, increasing adoption of the GitLab platform, and strengthening retention, growth, and customer satisfaction across your portfolio.

What you’ll do

Partner with customers to translate pre-sales command plans and desired business outcomes into actionable objectives and clear success criteria.
Guide customers on how to best use the GitLab platform, including common DevSecOps best practices, Git workflows, CI/CD, and adoption patterns.
Own a book of customers and drive adoption, retention, expansion, and overall satisfaction through ongoing strategic and technical engagement.
Build and maintain Customer Success Plans, define critical goals and key performance indicators, and track progress with customers over time.
Act as the primary GitLab liaison for assigned accounts, coordinating responses to questions, issues, and escalations across Support, Product Management, Sales, and Professional Services.
Provide hands-on technical enablement and onboarding, including education on new GitLab features, releases, and relevant use cases.
Program manage account escalations, ensuring root causes are understood, follow-up actions are owned, and stakeholders are informed.
Collaborate with Services and other internal teams to identify and recommend training, enablement, and maturity opportunities aligned to customer needs.

What you’ll bring

Practical understanding of Git, common branching strategies, and modern software development lifecycles.
Working knowledge of continuous integration, continuous deployment, and DevSecOps practices.
Experience partnering with customers to define business outcomes and translate them into actionable success plans, key goals, and measures.
Background in customer success, post-sales, or professional services roles focused on adoption, retention, and satisfaction.
Ability to manage a portfolio of customers, including handling escalations and coordinating across Support, Product Management, Sales, and Professional Services.
Strong communication, presentation, and organizational skills, with attention to detail and analytical thinking.
Experience planning and managing projects or initiatives in technical environments, including identifying training and enablement needs.
Alignment with GitLab’s values and interest in applying transferable skills from related roles or industries, with flexibility to travel as needed according to company policy.

About the team

We are part of GitLab’s Customer Success organization. Our mission is to help customers align the GitLab platform with their business objectives through hands-on technical enablement, driving adoption, utilization, and DevSecOps maturity while building strong, consultative relationships. As Customer Success Architects, we act as trusted advisors and key liaisons between customers and the broader GitLab ecosystem, collaborating closely with Product Management, Engineering, Sales, Support, and Professional Services to address questions, guide roadmaps, and navigate escalations. We work in an all-remote, asynchronous way, coordinating across time zones to support a focused set of strategic accounts and ensure long-term customer success. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

United States Salary Range

$93,600 - $158,400 USD

How GitLab Supports Full-Time Employees

Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

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More about this job

Skills

GitLab
Sales
Git
Software development
CI/CD
Onboarding
Communication skills
Organizational skills
Attention to detail
Analytical skills

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Work requirements

Jobs in the United States