Jobs in the United States

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Design Manager
Actalent
Seattle, WA
- $60 to $70 USD / hour
Job Title: Design ManagerJob DescriptionThe Design Manager serves as the primary technical advocate for the Owner, overseeing external architecture and engineering teams as they convert…
Added 1 min ago
Plant Engineer
Talen Generation LLC
Waterford, OH
Must have a valid driver’s license
Added 2 mins ago
Senior Factory Automation Electrical Systems Engineer Team Lead
The Boeing Company
Berkeley, MO
5+ years of experience in a leadership role (team leader, temp manager, large scale cross functional project/program management, or formal manager experience)
Added 2 mins ago
F/A-18 Platform Systems Leader
The Boeing Company
Berkeley, MO
The Boeing Defense, Space & Security (BDS) team has an exciting opportunity for a Platform Systems Engineering Leader to join Air Dominance, specifically the F/A-18 Program in Berkeley, MO.
Added 2 mins ago
Senior EO/IR System IPT Lead and Senior Manager
The Boeing Company
Berkeley, MO
In this role, you will lead a talented multi-discipline engineering team in developing an integrated EO/IR System to protect our nation and allies. This multi-discipline team includes…
Added 2 mins ago
Senior Maintenance Planner
Rehlko
Sheboygan, WI
Under the direction of the Maintenance Manager, the Senior Maintenance Planner will Senior Maintenance Planner will be responsible for equipment reliability and maintenance management,…
Added 2 mins ago
Project Chief
TEC Group Inc
Auburn Hills, MI
…{#role-summary path-to-node="4" dir="ltr"} The Project Chief serves as a Program Manager dedicated to managing carryover quality for designated US vehicles and assembly plants. Reporting to…
Added 2 mins ago
Prin EPC Project Mgr
Consumers Energy
JACKSON, MI
The Principal EPC Project Manager oversees highly complex Renewables, Electric Distribution, Generation and/or Gas projects to ensure they are completed on time and within budget. The…
Added 2 mins ago
Quality Manager
Roush Enterprises
Livonia, MI
…encouraged? If so, then keep reading. We fuse technology and engineering to provide product development solutions to customers in a diverse range of industries. Widely recognized for…
Added 2 mins ago
Global PS&L Business Office Manager
Ford Motor Company
Livonia, MI
…Business Office, providing essential support to the Senior Manager of the Business Office & Transformation, and the broader PS&L leadership team in collaboration with the FCSD Business…
Added 2 mins ago
Land Agent / Landman
Questar Gas Company
Salt Lake City, UT
Ability to interpret applicable legislation, regulations, processes, and legal documentation, including titles, deeds, plans, and engineering drawings.
Added 2 mins ago
IT and Digital Product Owner III
Frost Bank
San Antonio, TX
Partner with product manager by socializing solutions and seeking feedback to help meet deliverables
Added 2 mins ago
Landon Dining Services Assistant Manager
Michigan State University
East Lansing, MI
Wellness Support: Life insurance policy coverage and access to an employee assistance program for mental and physical well-being.
Added 2 mins ago
PTME CAFM & Investment Efficiency Machining Supervisor
Ford Motor Company
Dearborn, MI
…to deliver initiatives. The PTME Process Methods Machining Manager will report to the Global Machining and Casting Chief…
Added 2 mins ago
MP&L Manager
Ford Motor Company
Dearborn, MI
The MP&L Manager will have MP&L functional knowledge, including new model launch planning, change control, bill of material, parts follow-up, shop floor scheduling, inventory planning,…
Added 2 mins ago
Graduate Engineer, Structural - Power - EDGE Job Details | Black & Veatch Family of Companies
Black & Veatch
Ann Arbor, MI
Requires a bachelor's degree in engineering from either a recognized accredited program in their home country or the country in which the professional is practicing. All applicants must be…
Added 2 mins ago
Senior Product Manager- Next-Generation Thermal Platforms
Trane Technologies
Grand Rapids, MI
Serve as the dedicated commercial and business lead for the next-generation platform, partnering hand-in-hand with the Engineering Program Lead through stage-gate governance from concept…
Added 2 mins ago
Manager Risk and Forensics - Data Management
Deloitte US
Atlanta, GA · Austin, TX · Baltimore, MD · Birmingham, AL · Boston, MA · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Colorado Springs, CO · Columbus, OH · Costa Mesa, CA · Dallas, TX · Detroit, MI · Hartford, CT · Hermitage, TN · Indianapolis, IN · Jacksonville, FL · Jersey City, NJ · Kansas City, MO · Las Vegas, NV · Los Angeles, CA · Louisville, KY · McLean, VA · Miami, FL · Milwaukee, WI · Minneapolis, MN · Morristown, NJ · Nashville, TN · New Orleans, LA · NY · Philadelphia, PA · Pittsburgh, PA · Portland, OR · Raleigh, NC · Richmond, VA · San Diego, CA · San Francisco, CA · San Jose, CA · Seattle, WA · St. Louis, MO · Stamford, CT · Tampa, FL · Tulsa, OK · Washington, DC
As a Manager Risk and Forensics on the Forensic, Discovery, & Financial Crime team, you will be responsible for:
Added 2 mins ago
Senior Manager, Critical Account Programs - United States
Cornerstone OnDemand
Detroit, MI
The Senior Manager, Critical Account Programs will build this capability from the ground up and operate it in practice. You will own the situations that matter most: the largest, heaviest,…
Added 2 mins ago
Product Manager
Meta
Lansing, MI
10+ years of experience working collaboratively with engineering, design and user research teams
Added 3 mins ago
Global Supply Chain Manager, ODM Network Switches Infrastructure Supply Chain
Meta
Lansing, MI
…on projects critical to Meta's Infrastructure Supply Chain & Engineering team. This role involves leveraging functional expertise, thought leadership and strategic influence to help…
Added 3 mins ago
Facilities Management Director - Wakefield, RI
Compass Group, North America
Lansing, MI
Must have knowledge and expertise in NFPA, TJC, CMS, DNV, EPA, and OSHA codes and regulations and the ability to interpret and implement
Added 3 mins ago
Analytics Program Manager
Meta
Lansing, MI
…limits of distance, and even the rules of physics. Analytics Program Management drives data initiatives to successful delivery. Using clear communication and cross-functional collaboration,…
Added 3 mins ago
Facilities Management Director - Binghamton, NY
Compass Group, North America
Lansing, MI
Must have knowledge and expertise in NFPA, TJC, CMS, DNV, EPA, and OSHA codes and regulations and the ability to interpret and implement
Added 3 mins ago
Privacy Data Analyst, Evidencing and Monitoring
Meta
Lansing, MI
Ability to work cross-functionally between engineering and various POC teams

GitLab

Customer Success Architect

Remote, United States

$93,600 - $158,400 USD

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Job details

Pay: $93,600 - $158,400 USD
Posting language: English
Posted: Nov 12, 2026

Original job description

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

*Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

An overview of this role

As a Customer Success Architect, you’ll be a strategic advisor to some of GitLab’s most important customers, helping them connect our DevSecOps platform to their business goals and realize meaningful, long-term outcomes. You’ll partner closely with customers after the sale to turn pre-sales command plans into concrete success plans, guide them along the customer journey, and drive hands-on enablement, adoption, utilization, and maturity. Reporting into a Senior Manager within our North America Customer Success organization, you’ll own a book of customers, act as their primary GitLab liaison for questions and escalations, and coordinate with Product Management, Engineering, Sales, Professional Services, and Support so customers can navigate complex technical and organizational challenges with confidence.

You’ll use your understanding of Git, software development lifecycles, and continuous integration, continuous deployment, and DevSecOps practices to help customers adopt best practices and stay current with new GitLab capabilities. In your first year, success looks like building strong, consultative relationships with key stakeholders, increasing adoption of the GitLab platform, and strengthening retention, growth, and customer satisfaction across your portfolio.

What you’ll do

Partner with customers to translate pre-sales command plans and desired business outcomes into actionable objectives and clear success criteria.
Guide customers on how to best use the GitLab platform, including common DevSecOps best practices, Git workflows, CI/CD, and adoption patterns.
Own a book of customers and drive adoption, retention, expansion, and overall satisfaction through ongoing strategic and technical engagement.
Build and maintain Customer Success Plans, define critical goals and key performance indicators, and track progress with customers over time.
Act as the primary GitLab liaison for assigned accounts, coordinating responses to questions, issues, and escalations across Support, Product Management, Sales, and Professional Services.
Provide hands-on technical enablement and onboarding, including education on new GitLab features, releases, and relevant use cases.
Program manage account escalations, ensuring root causes are understood, follow-up actions are owned, and stakeholders are informed.
Collaborate with Services and other internal teams to identify and recommend training, enablement, and maturity opportunities aligned to customer needs.

What you’ll bring

Practical understanding of Git, common branching strategies, and modern software development lifecycles.
Working knowledge of continuous integration, continuous deployment, and DevSecOps practices.
Experience partnering with customers to define business outcomes and translate them into actionable success plans, key goals, and measures.
Background in customer success, post-sales, or professional services roles focused on adoption, retention, and satisfaction.
Ability to manage a portfolio of customers, including handling escalations and coordinating across Support, Product Management, Sales, and Professional Services.
Strong communication, presentation, and organizational skills, with attention to detail and analytical thinking.
Experience planning and managing projects or initiatives in technical environments, including identifying training and enablement needs.
Alignment with GitLab’s values and interest in applying transferable skills from related roles or industries, with flexibility to travel as needed according to company policy.

About the team

We are part of GitLab’s Customer Success organization. Our mission is to help customers align the GitLab platform with their business objectives through hands-on technical enablement, driving adoption, utilization, and DevSecOps maturity while building strong, consultative relationships. As Customer Success Architects, we act as trusted advisors and key liaisons between customers and the broader GitLab ecosystem, collaborating closely with Product Management, Engineering, Sales, Support, and Professional Services to address questions, guide roadmaps, and navigate escalations. We work in an all-remote, asynchronous way, coordinating across time zones to support a focused set of strategic accounts and ensure long-term customer success. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

United States Salary Range

$93,600 - $158,400 USD

How GitLab Supports Full-Time Employees

Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

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More about this job

Skills

GitLab
Sales
Git
Software development
CI/CD
Onboarding
Communication skills
Organizational skills
Attention to detail
Analytical skills

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Work requirements

Jobs in the United States