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Added 1 min ago
Electrical Engineer
LaSalle Network
Lisle, IL
…work across capital projects, maintenance and reliability, and field support in refinery and industrial environments. This direct-hire role is a strong fit for engineers coming from larger…
Added 1 min ago
G
Electrical Engineer
GPAC
Dallas, TX
- $130,000 to $180,000 USD / year
The ideal candidate is a licensed Professional Engineer with 8+ years of experience who understands both electrical systems and HVAC/mechanical building systems. You should be comfortable…
Added 1 min ago
G
Electrical Engineer
GPAC
Wichita Falls, TX
- $130,000 to $180,000 USD / year
The ideal candidate is a licensed Professional Engineer with 8+ years of experience who understands both electrical systems and HVAC/mechanical building systems. You should be comfortable…
Added 2 mins ago
MI
Senior Software Engineer
Maxar Intelligence I
Westminster, CO
- $128,000 to $170,000 USD / year
Bachelor's degree in computer science, information systems, software engineering or a related field (4 additional years of experience may be substituted for a bachelor's degree. A master's…
Added 2 mins ago
MI
Mid-Level Software Engineer
Maxar Intelligence I
Westminster, CO
- $105,000 to $140,000 USD / year
Vantor is currently seeking a Mid-Level Software Engineer to support our
Added 2 mins ago
GD
Advanced Software Engineer
General Dynamics Mis
Colorado Springs, CO
- $112,924 to $125,275 USD / year
Bachelor's degree in Software Engineering, or related Science, Technology, Engineering or Mathematics field, plus a minimum of 5 years of relevant experience; or Master's degree, plus 3…
Added 2 mins ago
CC
Platform Engineer
Colorado College
Colorado Springs, CO
- $75,748 to $92,791 USD / year
The Platform Engineer provides technical leadership in the design, deployment, administration, and ongoing support of the College's enterprise infrastructure systems. Manages highly…
Added 2 mins ago
Systems Test Engineer / Robotics Operator - Graduates Considered
RedTech Recruitment Ltd.
San Francisco, CA
Keywords: Robotics Operator / Robot Operator / Robotics Operations Engineer / Systems Test Engineer / Robotics Test Engineer / Graduate Robotics Engineer / Automation Engineer / Laboratory…
Added 2 mins ago
G
Electrical Engineer
GPAC
Decatur, TX
- $130,000 to $180,000 USD / year
The ideal candidate is a licensed Professional Engineer with 8+ years of experience who understands both electrical systems and HVAC/mechanical building systems. You should be comfortable…
Added 2 mins ago
G
Electrical Engineer
GPAC
Grapevine, TX
- $130,000 to $180,000 USD / year
The ideal candidate is a licensed Professional Engineer with 8+ years of experience who understands both electrical systems and HVAC/mechanical building systems. You should be comfortable…
Added 2 mins ago
G
Electrical Engineer
GPAC
Fort Worth, TX
- $130,000 to $180,000 USD / year
The ideal candidate is a licensed Professional Engineer with 8+ years of experience who understands both electrical systems and HVAC/mechanical building systems. You should be comfortable…
Added 2 mins ago
G
Electrical Engineer
GPAC
Arlington, TX
- $130,000 to $180,000 USD / year
The ideal candidate is a licensed Professional Engineer with 8+ years of experience who understands both electrical systems and HVAC/mechanical building systems. You should be comfortable…
Added 3 mins ago
G
Electrical Engineer
GPAC
Benbrook, TX
- $130,000 to $180,000 USD / year
The ideal candidate is a licensed Professional Engineer with 8+ years of experience who understands both electrical systems and HVAC/mechanical building systems. You should be comfortable…
Added 3 mins ago
Senior AI Engineer
Cornell University
United States
The Senior AI Engineer serves as the technical lead for the AI Engineering team, providing expert‑level guidance, architectural leadership, and hands‑on development in support of Cornell’s…
Added 3 mins ago
G
Electrical Engineer
GPAC
Mansfield, TX
- $130,000 to $180,000 USD / year
The ideal candidate is a licensed Professional Engineer with 8+ years of experience who understands both electrical systems and HVAC/mechanical building systems. You should be comfortable…
Added 3 mins ago
G
Project manager Professional Engineer
GPAC
San Antonio, TX
- $93,000 to $140,000 USD / year
Civil Engineer / Project Manager Opportunity with an Established Civil Engineering Firm
Added 3 mins ago
G
Project manager Professional Engineer
GPAC
Chicago, IL
- $93,000 to $140,000 USD / year
Civil Engineer / Project Manager Opportunity with an Established Civil Engineering Firm
Added 3 mins ago
G
Project manager Professional Engineer
GPAC
New York, NY
- $93,000 to $140,000 USD / year
Civil Engineer / Project Manager Opportunity with an Established Civil Engineering Firm
Added 3 mins ago
G
Project manager Professional Engineer
GPAC
Philadelphia, PA
- $93,000 to $140,000 USD / year
Civil Engineer / Project Manager Opportunity with an Established Civil Engineering Firm
Added 3 mins ago
G
Project manager Professional Engineer
GPAC
Dallas, TX
- $93,000 to $140,000 USD / year
Civil Engineer / Project Manager Opportunity with an Established Civil Engineering Firm
Added 3 mins ago
G
Project manager Professional Engineer
GPAC
San Diego, CA
- $93,000 to $140,000 USD / year
Civil Engineer / Project Manager Opportunity with an Established Civil Engineering Firm
Added 3 mins ago
G
Project manager Professional Engineer
GPAC
Los Angeles, CA
- $93,000 to $140,000 USD / year
Civil Engineer / Project Manager Opportunity with an Established Civil Engineering Firm
Added 4 mins ago
Principal Water Engineer
Arcadis
Philadelphia, PA · East Windsor, NJ
We are seeking a Principal Water Engineer to join our growing Resilience Water team in Philadelphia, PA or East Windsor, NJ.
Added 4 mins ago
Lead Facilities Senior Supervisor
Cigna-Evernorth Services Inc.
MA
…pharmacy operations running smoothly. As the Lead Facilities Engineer, you will oversee the care and maintenance of all building systems and equipment at our Newburyport pharmacy…
Added 4 mins ago
Entry-Level Software Engineer/Analyst
Aurex
Huntsville, AL
Aurex is seeking an Entry-Level Software Engineer and Analyst to provide software development, analysis, and modeling and simulation support across a range of engineering projects. The work…

GitHub, Inc.

Support Engineer III

United States

The base salary range for this job is USD $41.25 - USD $109.43 /Yr.

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Job details

Pay: The base salary range for this job is USD $41.25 - USD $109.43 /Yr.
Posting language: English
Posted: Nov 6, 2026

Original job description

About GitHub

GitHub is the world’s leading platform for agentic software development - powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot.

Locations

In this role you can work from Remote, United States

Overview

GitHub is growing its Support Engineering team and we're seeking experienced professionals to elevate our customer support outcomes in Biling. As a Support Engineer III, you will manage support tickets, identify and report bugs, and contribute to innovative product developments.

You will resolve customer support tickets through web, email, phone, and chat. . These tickets often involve billing disputes, invoice questions, refunds/credits, usage and metering interpretation, entitlement and plan transitions, policy edge cases, and related technical diagnostics. You will collaborate with Engineering, Product, and Documentation teams to prioritize fixes, improve supportability, and improve customer resources. While Git expertise isn’t required, strong technical skills and a passion for helping people are essential.

The ideal candidate will drive impactful improvements in customer support by fostering teamwork, collaboration, and adaptability. Their initiative and contributions will be crucial in streamlining support processes and enhancing team efficiency.

Responsibilities

Regularly troubleshoot and solve complex customer support tickets of varying complexity with minimal or no assistance.
Progress assigned open tickets and assigned new tickets with timely, high-quality replies within the assigned squad.
Effectively communicate technical and policy information to customers and internal stakeholders.
Follow up on open bugs and issues filed with Engineering through closure.
Work proactively with customers on security- and revenue-impacting activities such as account access recovery, compliance clarifications, and billing behavior expectations.
Manage urgent customer-impacting issues during business hours.
Provide real-time support via phone and chat, using remote troubleshooting methods when required.

Ticket Work

Regularly troubleshoot tickets of varying complexity with minimal or no assistance.
Uses evidence-based diagnosis and clear customer communications.
Progresses assigned open tickets and assigned new tickets with timely, high-quality replies within the assigned squad.
Follows up on open bugs and issues filed with Engineering.

Training

May provide training and guidance on an area of expertise within a squad.
Works on developing their own training/teaching skills.

Customer Advocacy

Advocates for the customer and the team as a priority.
Act as a liaison between customer and Engineering.

Product Feedback

Identifies and reports bugs and feature requests based on customer feedback and recurring ticket patterns.

Process Improvement

Updates various repos (e.g., team documentation, public documentation, support discussions).
Actively contributes to cross-organization and team strategy discussions.

Knowledge Attainment & Sharing

Takes deliberate steps toward becoming a subject matter expert in one or more areas.
Actively seeks assistance in specialty areas. Acts as a SME of one or more categories within a squad.

Qualifications

Required Qualifications

5+ years experience in customer support, account management, billing operations, trust & safety, or related roles

•

OR Bachelor's Degree in any field AND 3+ years' experience in a customer-facing support or operations role

•

OR equivalent experience

Preferred Qualifications

Experience handling billing inquiries, subscription management, or invoice-based account support in a SaaS environment
Familiarity with trust & safety, compliance documentation (e.g. SOC 2, GDPR requests, security questionnaires), or account integrity workflows
Previous experience supporting enterprise customers, including navigating escalations and working cross-functionally with Sales, Legal, or Finance teams
Comfort working with support tooling (e.g. Zendesk, Salesforce, or similar CRM/ticketing platforms) and interpreting basic account or usage data
Must be customer-service oriented, with strong teamwork, collaboration, adaptability, and initiative, along with exceptional verbal, written, organizational, and communication skills

Compensation Range

The base salary range for this job is USD $41.25 - USD $109.43 /Yr.

These pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.

This position will be open for a minimum of 3 days, with applications accepted on an ongoing basis until the position is filled.

GitHub values

Customer-obsessed
Ship to learn
Growth mindset
Own the outcome
Better together
Diverse and inclusive

Manager fundamentals

Model
Coach
Care

Leadership principles

Create clarity
Generate energy
Deliver success

Who We Are

GitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.

Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are - because we know that people flourish when they can work on their own terms.

Join us, and let’s change the world, together.

EEO Statement

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!

Regularly troubleshoot and solve complex customer support tickets of varying complexity with minimal or no assistance.
Progress assigned open tickets and assigned new tickets with timely, high-quality replies within the assigned squad.
Effectively communicate technical and policy information to customers and internal stakeholders.
Follow up on open bugs and issues filed with Engineering through closure.
Work proactively with customers on security- and revenue-impacting activities such as account access recovery, compliance clarifications, and billing behavior expectations.
Manage urgent customer-impacting issues during business hours.
Provide real-time support via phone and chat, using remote troubleshooting methods when required.