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Bridge Engineer -PE
GPAC
Chicago, IL
- $115,000 to $135,000 USD / year
Are you an experienced Bridge Structural Engineer looking for a long-term opportunity with a firm that values technical expertise, leadership, and career growth?
Added 1 min ago
Electrical Engineer
LaSalle Network
Lisle, IL
Growth driven by client demand, with the team also pursuing data center and other markets If you’re an Electrical Engineer looking for more variety, ownership, and room to grow with a team…
Added 1 min ago
KS
Quality Engineer
Kelly Services
Humble, TX
- $140,000 USD / year
Our client is seeking an experienced Quality Engineer with a background in electrical power distribution equipment manufacturing, including switchgear, switchboards, or related electrical…
Added 1 min ago
G
Bridge Engineer -PE
GPAC
Rockford, IL
- $115,000 to $135,000 USD / year
Are you an experienced Bridge Structural Engineer looking for a long-term opportunity with a firm that values technical expertise, leadership, and career growth?
Added 1 min ago
G
Electrical Engineer
GPAC
Dallas, TX
- $130,000 to $180,000 USD / year
Salary: $130,000–$180,000 per year. Experience: 8+ years. License: Professional Engineer (P.E.)
Added 1 min ago
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Electrical Engineer
GPAC
Wichita Falls, TX
- $130,000 to $180,000 USD / year
Salary: $130,000–$180,000 per year. Experience: 8+ years. License: Professional Engineer (P.E.)
Added 2 mins ago
MI
Senior Software Engineer
Maxar Intelligence I
Westminster, CO
- $128,000 to $170,000 USD / year
Added 2 mins ago
MI
Mid-Level Software Engineer
Maxar Intelligence I
Westminster, CO
- $105,000 to $140,000 USD / year
Vantor is currently seeking a Mid-Level Software Engineer to support our
Added 2 mins ago
TT
Software Development Engineer - Socrata Solutions
Tyler Technologies
Denver, CO
- $40,123 USD / year
We are looking for a remarkable Software Development Engineer to join us! We’ve built a team of not just the best engineers, but some really awesome humans as well. This team builds cloud…
Added 2 mins ago
TT
Senior Software Engineer - Data & Insights
Tyler Technologies
Denver, CO
- $95,000 to $135,000 USD / year
We are looking for a remarkable Senior Software Engineer to join us! We’ve built a team of not just the best engineers, but some really awesome humans as well. This team builds cloud…
Added 2 mins ago
A(
Systems Engineer - Sentinel
Auria (Boecore LLC)
Colorado Springs, CO
- $70,000 to $130,000 USD / year
Auria is seeking an experienced System Engineer (SE) to support the Sentinel program (formerly called the Ground Based Strategic Deterrent - GBSD). This position is in Huntsville, AL. The…
Added 2 mins ago
GD
Advanced Software Engineer
General Dynamics Mis
Colorado Springs, CO
- $112,924 to $125,275 USD / year
Added 2 mins ago
CC
Platform Engineer
Colorado College
Colorado Springs, CO
- $75,748 to $92,791 USD / year
The Platform Engineer provides technical leadership in the design, deployment, administration, and ongoing support of the College's enterprise infrastructure systems. Manages highly…
Added 2 mins ago
AE
Future Anticipated Openings: Federal Space Cyber Operations Support
Apogee Engineering
Colorado Springs, CO
- $31,533 USD / year
Cyber Range / OTTI Engineer (Range Architect)
Added 2 mins ago
MA
Refrigeration Engineer
Mead And Hunt, Inc.
Denver, CO
- $40,123 USD / year
…we have a full-time position available for a refrigeration engineer. Responsibilities include conducting job-site surveys; calculating refrigeration requirements for process cooling and…
Added 2 mins ago
MA
Mechanical/Utilities Engineer
Mead And Hunt, Inc.
Denver, CO
- $40,123 USD / year
…have a full-time position available for a mechanical/utilities engineer. Responsibilities include conducting job-site surveys of food and beverage plants and utility systems; developing…
Added 2 mins ago
MA
Industrial HVAC Engineer
Mead And Hunt, Inc.
Denver, CO
- $40,123 USD / year
…have a full-time position available for an Industrial HVAC Engineer in the Food & Beverage…
Added 2 mins ago
MA
Senior Electrical Engineer
Mead And Hunt, Inc.
Denver, CO
- $140,000 to $204,000 USD / year
Mead & Hunt, Inc., a nationally recognized professional services consulting firm, has a position available for a senior electrical engineer.
Added 2 mins ago
MA
Senior Electrical Engineer
Mead And Hunt, Inc.
Denver, CO
- $103,000 to $144,000 USD / year
Mead & Hunt, Inc., a nationally recognized professional services consulting firm, has a position available for a senior electrical engineer.
Added 2 mins ago
MA
Senior Electrical Engineer
Mead And Hunt, Inc.
Denver, CO
- $40,123 USD / year
…our Food & Beverage Engineering team as a Senior Electrical Engineer. Typical work will be as an individual or a team working on manufacturing capital improvement projects of varying size…
Added 2 mins ago
Senior Engineer, QA Design - Arthroscopy (Lower Extremeties)
Arthrex
Naples, FL
…in orthopedics. Arthrex is actively searching for a Senior Engineer, Design Quality, Lower Extremities for our global headquarters in Naples, FL. The Senior Engineer QA Design is…
Added 2 mins ago
PG
Building Engineer II
PREFERRED GROUP MANAGEMENT SERVICES LLC
Washington, DC
- $31.05 to $36.05 USD / hour
The Building Engineer II will perform all duties, working under limited supervision to monitor building systems operations and performance and ensure the building and/or portfolio of…
Added 2 mins ago
Systems Test Engineer / Robotics Operator - Graduates Considered
RedTech Recruitment Ltd.
San Francisco, CA
A fantastic opportunity for a Systems Test Engineer / Robotics Operator to join an innovative technology company developing intelligent automation for scientific research. This role would…
Added 2 mins ago
G
Electrical Engineer
GPAC
Decatur, TX
- $130,000 to $180,000 USD / year
Salary: $130,000–$180,000 per year. Experience: 8+ years. License: Professional Engineer (P.E.)
Added 2 mins ago
G
Electrical Engineer
GPAC
Grapevine, TX
- $130,000 to $180,000 USD / year
Salary: $130,000–$180,000 per year. Experience: 8+ years. License: Professional Engineer (P.E.)

GitHub, Inc.

Support Engineer III

United States

The base salary range for this job is USD $41.25 - USD $109.43 /Yr.

Apply About employer

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Job details

Pay: The base salary range for this job is USD $41.25 - USD $109.43 /Yr.
Posting language: English
Posted: Nov 6, 2026

Original job description

About GitHub

GitHub is the world’s leading platform for agentic software development - powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot.

Locations

In this role you can work from Remote, United States

Overview

GitHub is growing its Support Engineering team and we're seeking experienced professionals to elevate our customer support outcomes in Biling. As a Support Engineer III, you will manage support tickets, identify and report bugs, and contribute to innovative product developments.

You will resolve customer support tickets through web, email, phone, and chat. . These tickets often involve billing disputes, invoice questions, refunds/credits, usage and metering interpretation, entitlement and plan transitions, policy edge cases, and related technical diagnostics. You will collaborate with Engineering, Product, and Documentation teams to prioritize fixes, improve supportability, and improve customer resources. While Git expertise isn’t required, strong technical skills and a passion for helping people are essential.

The ideal candidate will drive impactful improvements in customer support by fostering teamwork, collaboration, and adaptability. Their initiative and contributions will be crucial in streamlining support processes and enhancing team efficiency.

Responsibilities

Regularly troubleshoot and solve complex customer support tickets of varying complexity with minimal or no assistance.
Progress assigned open tickets and assigned new tickets with timely, high-quality replies within the assigned squad.
Effectively communicate technical and policy information to customers and internal stakeholders.
Follow up on open bugs and issues filed with Engineering through closure.
Work proactively with customers on security- and revenue-impacting activities such as account access recovery, compliance clarifications, and billing behavior expectations.
Manage urgent customer-impacting issues during business hours.
Provide real-time support via phone and chat, using remote troubleshooting methods when required.

Ticket Work

Regularly troubleshoot tickets of varying complexity with minimal or no assistance.
Uses evidence-based diagnosis and clear customer communications.
Progresses assigned open tickets and assigned new tickets with timely, high-quality replies within the assigned squad.
Follows up on open bugs and issues filed with Engineering.

Training

May provide training and guidance on an area of expertise within a squad.
Works on developing their own training/teaching skills.

Customer Advocacy

Advocates for the customer and the team as a priority.
Act as a liaison between customer and Engineering.

Product Feedback

Identifies and reports bugs and feature requests based on customer feedback and recurring ticket patterns.

Process Improvement

Updates various repos (e.g., team documentation, public documentation, support discussions).
Actively contributes to cross-organization and team strategy discussions.

Knowledge Attainment & Sharing

Takes deliberate steps toward becoming a subject matter expert in one or more areas.
Actively seeks assistance in specialty areas. Acts as a SME of one or more categories within a squad.

Qualifications

Required Qualifications

5+ years experience in customer support, account management, billing operations, trust & safety, or related roles

•

OR Bachelor's Degree in any field AND 3+ years' experience in a customer-facing support or operations role

•

OR equivalent experience

Preferred Qualifications

Experience handling billing inquiries, subscription management, or invoice-based account support in a SaaS environment
Familiarity with trust & safety, compliance documentation (e.g. SOC 2, GDPR requests, security questionnaires), or account integrity workflows
Previous experience supporting enterprise customers, including navigating escalations and working cross-functionally with Sales, Legal, or Finance teams
Comfort working with support tooling (e.g. Zendesk, Salesforce, or similar CRM/ticketing platforms) and interpreting basic account or usage data
Must be customer-service oriented, with strong teamwork, collaboration, adaptability, and initiative, along with exceptional verbal, written, organizational, and communication skills

Compensation Range

The base salary range for this job is USD $41.25 - USD $109.43 /Yr.

These pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.

This position will be open for a minimum of 3 days, with applications accepted on an ongoing basis until the position is filled.

GitHub values

Customer-obsessed
Ship to learn
Growth mindset
Own the outcome
Better together
Diverse and inclusive

Manager fundamentals

Model
Coach
Care

Leadership principles

Create clarity
Generate energy
Deliver success

Who We Are

GitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.

Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are - because we know that people flourish when they can work on their own terms.

Join us, and let’s change the world, together.

EEO Statement

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!

Regularly troubleshoot and solve complex customer support tickets of varying complexity with minimal or no assistance.
Progress assigned open tickets and assigned new tickets with timely, high-quality replies within the assigned squad.
Effectively communicate technical and policy information to customers and internal stakeholders.
Follow up on open bugs and issues filed with Engineering through closure.
Work proactively with customers on security- and revenue-impacting activities such as account access recovery, compliance clarifications, and billing behavior expectations.
Manage urgent customer-impacting issues during business hours.
Provide real-time support via phone and chat, using remote troubleshooting methods when required.