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Added 2 mins ago
MI
Senior Software Engineer
Maxar Intelligence I
Westminster, CO
- $128,000 to $170,000 USD / year
…mission-focused software capabilities that support operational awareness, data-driven analysis, and timely decision-making. In this role, you will work closely with software engineers, data…
Added 3 mins ago
Senior AI Engineer
Cornell University
United States
The Senior AI Engineer serves as the technical lead for the AI Engineering team, providing expert‑level guidance, architectural leadership, and hands‑on development in support of Cornell’s…
Added 3 mins ago
Senior DevOps / Platform Engineer (Azure)
Virtasant
Remote, United States
The environment will run within the client's own Azure tenant, handle regulated workforce and operational data, and support isolated production deployments for individual customers.
Added 4 mins ago
UA
Operating Engineer
US AMR-Jones Lang LaSalle Americas, Inc.
Columbus, OH
- $32 to $36.75 USD / hour
The Operating Engineer focuses on operating, maintaining, troubleshooting, and repairing all facility systems equipment. This role requires specialized expertise in Electrical, HVAC,…
Added 4 mins ago
UA
Lead Operating Engineer
US AMR-Jones Lang LaSalle Americas, Inc.
Columbus, OH
- $40.15 to $45 USD / hour
Join JLL as a Lead Operating Engineer and play a critical role in overseeing facility operations and engineering excellence. In this position, you'll supervise engineering department staff…
Added 4 mins ago
UA
Lead Operating Engineer
US AMR-Jones Lang LaSalle Americas, Inc.
Columbus, OH
- $40.15 to $45 USD / hour
Join JLL as a Lead Operating Engineer and play a critical role in overseeing facility operations and engineering excellence. In this position, you'll supervise engineering department staff…
Added 4 mins ago
UA
Operating Engineer
US AMR-Jones Lang LaSalle Americas, Inc.
Columbus, OH
- $32 to $36.75 USD / hour
The Operating Engineer focuses on operating, maintaining, troubleshooting, and repairing all facility systems equipment. This role requires specialized expertise in Electrical, HVAC,…
Added 4 mins ago
UA
Senior Operating Engineer
US AMR-Jones Lang LaSalle Americas, Inc.
Columbus, OH
- $36.06 to $40.85 USD / hour
The Operating Engineer focuses on operating, maintaining, troubleshooting, and repairing all facility systems equipment. This role requires specialized expertise in Electrical, HVAC,…
Added 4 mins ago
UA
Lead Operating Engineer
US AMR-Jones Lang LaSalle Americas, Inc.
Columbus, OH
- $40.15 to $45 USD / hour
Join JLL as a Lead Operating Engineer and play a critical role in overseeing facility operations and engineering excellence. In this position, you'll supervise engineering department staff…
Added 4 mins ago
UA
Operating Engineer
US AMR-Jones Lang LaSalle Americas, Inc.
Columbus, OH
- $32 to $36.75 USD / hour
The Operating Engineer focuses on operating, maintaining, troubleshooting, and repairing all facility systems equipment. This role requires specialized expertise in Electrical, HVAC,…
Added 4 mins ago
Entry-Level Software Engineer/Analyst
Aurex
Huntsville, AL
Aurex is seeking an Entry-Level Software Engineer and Analyst to provide software development, analysis, and modeling and simulation support across a range of engineering projects. The work…
Added 4 mins ago
UA
Lead Operating Engineer
US AMR-Jones Lang LaSalle Americas, Inc.
Columbus, OH
- $40.15 to $45 USD / hour
Join JLL as a Lead Operating Engineer and play a critical role in overseeing facility operations and engineering excellence. In this position, you'll supervise engineering department staff…
Added 4 mins ago
CP
Enterprise Applications AI Integration Engineer
Colorado Public Employees' Retirement Association
Denver, CO
- $110,000 to $135,000 USD / year
…automation, programming, API development, system integration, data mapping and transformation, and cloud and on-premises application platforms to streamline business processes and enable…
Added 6 mins ago
Engineering Manager, Core Trust
Google
Kirkland, WA
Like Google's own ambitions, the work of a Software Engineer goes beyond just Search. Software Engineering Managers have not only the technical expertise to take on and provide technical…
Added 6 mins ago
Senior Software Engineer, AI/ML GenAI, Core
Google
Kirkland, WA
…distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is…
Added 7 mins ago
Sr. Software Dev Engineer, Amazon CloudFront (Media & Entertainment)
Amazon
Seattle, WA
Amazon CloudFront is looking for an experienced Software Development Engineer to join our Video Delivery team in Seattle, WA. CloudFront is one of the world's largest content delivery…
Added 7 mins ago
Software Development Engineer, APM Insights
Amazon
SEATTLE, WA
Build rich data visualization components for applications like supply funnel analytics, and cross-publisher comparison views
Added 7 mins ago
BI Engineer, AWS Finance, Analytics and Science Team
Amazon
Seattle, WA
…decision-making across the AWS global organization, delivering data-driven insights that power sales operations and business performance optimization. We are looking for a creative,…
Added 7 mins ago
Software Dev Engineer, Software Controller, CLOS Fabric Engineering, AWS
Amazon
Seattle, WA
AWS Infrastructure Services is looking for a Software Development Engineer to join the Data Center Network organization. We're the people who keep the cloud running - owning the design,…
Added 7 mins ago
Senior Data Engineer, AWS Analytics Engineering
Amazon
Seattle, WA
We are seeking a Senior Data Engineer to join our team. This individual will own 3-5 data domains end-to-end, operate hundreds of pipelines, and drive architectural improvements that impact…
Added 7 mins ago
Security Engineer I, AWS Security Incident Response
Amazon
Seattle, WA
…increasing customer demand and we're looking for a Security Engineer I to join the team. In this role you will investigate suspicious activity, drive security response efforts, and…
Added 7 mins ago
Business Intelligence Engineer, AWS Finance, Analytics and Science Team
Amazon
Seattle, WA
…decision-making across the AWS global organization, delivering data-driven insights that power sales operations and business performance optimization. We are looking for a creative,…
Added 7 mins ago
Software Development Engineer II, Personalization
Amazon
Seattle, WA
You are a software engineer with an interest in modern user interfaces, data science, telemetry, automation and performance. You have great problem solving skills. You have strong…
Added 7 mins ago
Senior Data Engineer, AWS Analytics Engineering
Amazon
Seattle, WA
We are seeking a Senior Data Engineer to join our team. This individual will own 3-5 data domains end-to-end, operate hundreds of pipelines, and drive architectural improvements that impact…
Added 7 mins ago
Senior Data Engineer, AWS Analytics Engineering
Amazon
Seattle, WA
We are seeking a Senior Data Engineer to join our team. This individual will own 3-5 data domains end-to-end, operate hundreds of pipelines, and drive architectural improvements that impact…

GitHub, Inc.

Support Engineer III

United States

The base salary range for this job is USD $41.25 - USD $109.43 /Yr.

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Job details

Pay: The base salary range for this job is USD $41.25 - USD $109.43 /Yr.
Posting language: English
Posted: Nov 6, 2026

Original job description

About GitHub

GitHub is the world’s leading platform for agentic software development - powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot.

Locations

In this role you can work from Remote, United States

Overview

GitHub is growing its Support Engineering team and we're seeking experienced professionals to elevate our customer support outcomes in Biling. As a Support Engineer III, you will manage support tickets, identify and report bugs, and contribute to innovative product developments.

You will resolve customer support tickets through web, email, phone, and chat. . These tickets often involve billing disputes, invoice questions, refunds/credits, usage and metering interpretation, entitlement and plan transitions, policy edge cases, and related technical diagnostics. You will collaborate with Engineering, Product, and Documentation teams to prioritize fixes, improve supportability, and improve customer resources. While Git expertise isn’t required, strong technical skills and a passion for helping people are essential.

The ideal candidate will drive impactful improvements in customer support by fostering teamwork, collaboration, and adaptability. Their initiative and contributions will be crucial in streamlining support processes and enhancing team efficiency.

Responsibilities

Regularly troubleshoot and solve complex customer support tickets of varying complexity with minimal or no assistance.
Progress assigned open tickets and assigned new tickets with timely, high-quality replies within the assigned squad.
Effectively communicate technical and policy information to customers and internal stakeholders.
Follow up on open bugs and issues filed with Engineering through closure.
Work proactively with customers on security- and revenue-impacting activities such as account access recovery, compliance clarifications, and billing behavior expectations.
Manage urgent customer-impacting issues during business hours.
Provide real-time support via phone and chat, using remote troubleshooting methods when required.

Ticket Work

Regularly troubleshoot tickets of varying complexity with minimal or no assistance.
Uses evidence-based diagnosis and clear customer communications.
Progresses assigned open tickets and assigned new tickets with timely, high-quality replies within the assigned squad.
Follows up on open bugs and issues filed with Engineering.

Training

May provide training and guidance on an area of expertise within a squad.
Works on developing their own training/teaching skills.

Customer Advocacy

Advocates for the customer and the team as a priority.
Act as a liaison between customer and Engineering.

Product Feedback

Identifies and reports bugs and feature requests based on customer feedback and recurring ticket patterns.

Process Improvement

Updates various repos (e.g., team documentation, public documentation, support discussions).
Actively contributes to cross-organization and team strategy discussions.

Knowledge Attainment & Sharing

Takes deliberate steps toward becoming a subject matter expert in one or more areas.
Actively seeks assistance in specialty areas. Acts as a SME of one or more categories within a squad.

Qualifications

Required Qualifications

5+ years experience in customer support, account management, billing operations, trust & safety, or related roles

•

OR Bachelor's Degree in any field AND 3+ years' experience in a customer-facing support or operations role

•

OR equivalent experience

Preferred Qualifications

Experience handling billing inquiries, subscription management, or invoice-based account support in a SaaS environment
Familiarity with trust & safety, compliance documentation (e.g. SOC 2, GDPR requests, security questionnaires), or account integrity workflows
Previous experience supporting enterprise customers, including navigating escalations and working cross-functionally with Sales, Legal, or Finance teams
Comfort working with support tooling (e.g. Zendesk, Salesforce, or similar CRM/ticketing platforms) and interpreting basic account or usage data
Must be customer-service oriented, with strong teamwork, collaboration, adaptability, and initiative, along with exceptional verbal, written, organizational, and communication skills

Compensation Range

The base salary range for this job is USD $41.25 - USD $109.43 /Yr.

These pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.

This position will be open for a minimum of 3 days, with applications accepted on an ongoing basis until the position is filled.

GitHub values

Customer-obsessed
Ship to learn
Growth mindset
Own the outcome
Better together
Diverse and inclusive

Manager fundamentals

Model
Coach
Care

Leadership principles

Create clarity
Generate energy
Deliver success

Who We Are

GitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.

Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are - because we know that people flourish when they can work on their own terms.

Join us, and let’s change the world, together.

EEO Statement

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!

Regularly troubleshoot and solve complex customer support tickets of varying complexity with minimal or no assistance.
Progress assigned open tickets and assigned new tickets with timely, high-quality replies within the assigned squad.
Effectively communicate technical and policy information to customers and internal stakeholders.
Follow up on open bugs and issues filed with Engineering through closure.
Work proactively with customers on security- and revenue-impacting activities such as account access recovery, compliance clarifications, and billing behavior expectations.
Manage urgent customer-impacting issues during business hours.
Provide real-time support via phone and chat, using remote troubleshooting methods when required.