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Added 11 mins ago
UG
Architect - Remote
UnitedHealth Group
Fort Washington, PA
- $112,700 to $193,200 USD / year
Build and maintain solid cross-functional relationships with Product Management, Engineering, Testing, Database, Infrastructure, Security, Support, and Operations teams to enable cohesive…
Added 12 mins ago
Engineering Manager, Core Trust
Google
Kirkland, WA
Like Google's own ambitions, the work of a Software Engineer goes beyond just Search. Software Engineering Managers have not only the technical expertise to take on and provide technical…
Added 12 mins ago
Senior Software Engineer, AI/ML GenAI, Core
Google
Kirkland, WA
…computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing…
Added 12 mins ago
Software Engineer, Core OS Capabilities
Meta
Redmond, WA
Software Engineer, Core OS Capabilities Responsibilities:
Added 13 mins ago
Senior Data Engineer, AWS Analytics Engineering
Amazon
Seattle, WA
…across more than 150 AWS services. Every insight surfaced to AWS product leadership, from service adoption trends to revenue drivers, flows through systems our team designs, builds, and…
Added 13 mins ago
Senior Data Engineer, AWS Analytics Engineering
Amazon
Seattle, WA
…across more than 150 AWS services. Every insight surfaced to AWS product leadership, from service adoption trends to revenue drivers, flows through systems our team designs, builds, and…
Added 13 mins ago
Senior Data Engineer, AWS Analytics Engineering
Amazon
Seattle, WA
…across more than 150 AWS services. Every insight surfaced to AWS product leadership, from service adoption trends to revenue drivers, flows through systems our team designs, builds, and…
Added 13 mins ago
Staff Software Engineer, Geo Automotive SDK
Google
Seattle, WA
…computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing…
Added 13 mins ago
Customer Success Engineer - Hashicorp
IBM
Seattle, WA
…opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer…
Added 13 mins ago
Software Engineer III, AI/ML GenAI
Google
Kirkland, WA · Seattle, WA
…computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing…
Added 19 mins ago
Senior Forward Deployed Engineer (FDE Lead
ewminds consulting Services
East Pittsburgh, PA
Partner with architecture, security, compliance, and senior technology leadership to align on strategy and governance.
Added 19 mins ago
Vice President – Full Java Stack Engineer
ewminds consulting Services
Pittsburgh, PA
We are seeking a Vice President – Full Stack Engineer to join a mission-critical engineering team supporting a high-performance, regulated enterprise platform. This is a hands-on…
Added 20 mins ago
Technical Support Engineer
NetDocuments
Remote, United States
…connect across an organization while respecting enterprise-grade security, governance, permissions, and ethical…
Added 22 mins ago
Support Engineer III
GitHub, Inc.
United States
…elevate our customer support outcomes in Biling. As a Support Engineer III, you will manage support tickets, identify and report bugs, and contribute to innovative product…
Added 22 mins ago
GI
Support Engineer III
GitHub, Inc.
United States
- $41.25 to $109.43 USD / hour
…elevate our technical customer support efforts. As a Support Engineer III, you will manage support tickets, identify and report bugs, and contribute to innovative product developments. The…
Added 22 mins ago
Senior Forward Deployed Engineer - NA
Camunda
United States
ProcessOS is a new kind of Camunda product: business processes described in natural language, generated as executable BPMN workflows, and improved autonomously from production data. We’re…
Added 24 mins ago
Staff Software Engineer ID99041
AgileEngine
Dallas, TX
We are looking for a Staff Software Engineer to lead architecture and write production code for an AI-powered supply chain platform.
Added 24 mins ago
Staff Software Engineer ID99041
AgileEngine
West Palm Beach, FL
We are looking for a Staff Software Engineer to lead architecture and write production code for an AI-powered supply chain platform.
Added 24 mins ago
Staff Software Engineer ID99041
AgileEngine
Fort Lauderdale, FL
We are looking for a Staff Software Engineer to lead architecture and write production code for an AI-powered supply chain platform.
Added 26 mins ago
Platform Engineer
Lantern Ltd
Remote, United States
We're looking for a Platform Engineer to help build, operate, and evolve the infrastructure and engineering platform behind Lantern.
Added 27 mins ago
Staff Software Engineer ID99041
AgileEngine
Chicago, IL
We are looking for a Staff Software Engineer to lead architecture and write production code for an AI-powered supply chain platform.
Added 27 mins ago
Staff Software Engineer ID99041
AgileEngine
Orlando, FL
We are looking for a Staff Software Engineer to lead architecture and write production code for an AI-powered supply chain platform.
Added 27 mins ago
Staff Software Engineer ID99041
AgileEngine
Tallahassee, FL
We are looking for a Staff Software Engineer to lead architecture and write production code for an AI-powered supply chain platform.
Added 27 mins ago
Staff Software Engineer ID99041
AgileEngine
Irving, TX
We are looking for a Staff Software Engineer to lead architecture and write production code for an AI-powered supply chain platform.
Added 27 mins ago
Staff Software Engineer ID99041
AgileEngine
Richmond, VA
We are looking for a Staff Software Engineer to lead architecture and write production code for an AI-powered supply chain platform.

GitHub, Inc.

Support Engineer III

United States

The base salary range for this job is USD $41.25 - USD $109.43 /Yr.

Apply About employer

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Job details

Pay: The base salary range for this job is USD $41.25 - USD $109.43 /Yr.
Posting language: English
Posted: Nov 6, 2026

Original job description

About GitHub

GitHub is the world’s leading platform for agentic software development - powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot.

Locations

In this role you can work from Remote, United States

Overview

GitHub is growing its Support Engineering team and we're seeking experienced professionals to elevate our customer support outcomes in Biling. As a Support Engineer III, you will manage support tickets, identify and report bugs, and contribute to innovative product developments.

You will resolve customer support tickets through web, email, phone, and chat. . These tickets often involve billing disputes, invoice questions, refunds/credits, usage and metering interpretation, entitlement and plan transitions, policy edge cases, and related technical diagnostics. You will collaborate with Engineering, Product, and Documentation teams to prioritize fixes, improve supportability, and improve customer resources. While Git expertise isn’t required, strong technical skills and a passion for helping people are essential.

The ideal candidate will drive impactful improvements in customer support by fostering teamwork, collaboration, and adaptability. Their initiative and contributions will be crucial in streamlining support processes and enhancing team efficiency.

Responsibilities

Regularly troubleshoot and solve complex customer support tickets of varying complexity with minimal or no assistance.
Progress assigned open tickets and assigned new tickets with timely, high-quality replies within the assigned squad.
Effectively communicate technical and policy information to customers and internal stakeholders.
Follow up on open bugs and issues filed with Engineering through closure.
Work proactively with customers on security- and revenue-impacting activities such as account access recovery, compliance clarifications, and billing behavior expectations.
Manage urgent customer-impacting issues during business hours.
Provide real-time support via phone and chat, using remote troubleshooting methods when required.

Ticket Work

Regularly troubleshoot tickets of varying complexity with minimal or no assistance.
Uses evidence-based diagnosis and clear customer communications.
Progresses assigned open tickets and assigned new tickets with timely, high-quality replies within the assigned squad.
Follows up on open bugs and issues filed with Engineering.

Training

May provide training and guidance on an area of expertise within a squad.
Works on developing their own training/teaching skills.

Customer Advocacy

Advocates for the customer and the team as a priority.
Act as a liaison between customer and Engineering.

Product Feedback

Identifies and reports bugs and feature requests based on customer feedback and recurring ticket patterns.

Process Improvement

Updates various repos (e.g., team documentation, public documentation, support discussions).
Actively contributes to cross-organization and team strategy discussions.

Knowledge Attainment & Sharing

Takes deliberate steps toward becoming a subject matter expert in one or more areas.
Actively seeks assistance in specialty areas. Acts as a SME of one or more categories within a squad.

Qualifications

Required Qualifications

5+ years experience in customer support, account management, billing operations, trust & safety, or related roles

•

OR Bachelor's Degree in any field AND 3+ years' experience in a customer-facing support or operations role

•

OR equivalent experience

Preferred Qualifications

Experience handling billing inquiries, subscription management, or invoice-based account support in a SaaS environment
Familiarity with trust & safety, compliance documentation (e.g. SOC 2, GDPR requests, security questionnaires), or account integrity workflows
Previous experience supporting enterprise customers, including navigating escalations and working cross-functionally with Sales, Legal, or Finance teams
Comfort working with support tooling (e.g. Zendesk, Salesforce, or similar CRM/ticketing platforms) and interpreting basic account or usage data
Must be customer-service oriented, with strong teamwork, collaboration, adaptability, and initiative, along with exceptional verbal, written, organizational, and communication skills

Compensation Range

The base salary range for this job is USD $41.25 - USD $109.43 /Yr.

These pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.

This position will be open for a minimum of 3 days, with applications accepted on an ongoing basis until the position is filled.

GitHub values

Customer-obsessed
Ship to learn
Growth mindset
Own the outcome
Better together
Diverse and inclusive

Manager fundamentals

Model
Coach
Care

Leadership principles

Create clarity
Generate energy
Deliver success

Who We Are

GitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.

Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are - because we know that people flourish when they can work on their own terms.

Join us, and let’s change the world, together.

EEO Statement

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!

Regularly troubleshoot and solve complex customer support tickets of varying complexity with minimal or no assistance.
Progress assigned open tickets and assigned new tickets with timely, high-quality replies within the assigned squad.
Effectively communicate technical and policy information to customers and internal stakeholders.
Follow up on open bugs and issues filed with Engineering through closure.
Work proactively with customers on security- and revenue-impacting activities such as account access recovery, compliance clarifications, and billing behavior expectations.
Manage urgent customer-impacting issues during business hours.
Provide real-time support via phone and chat, using remote troubleshooting methods when required.