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Added 1 min ago
CC
Platform Engineer
Colorado College
Colorado Springs, CO
- $75,748 to $92,791 USD / year
The Platform Engineer provides technical leadership in the design, deployment, administration, and ongoing support of the College's enterprise infrastructure systems. Manages highly…
Added 2 mins ago
Systems Test Engineer / Robotics Operator - Graduates Considered
RedTech Recruitment Ltd.
San Francisco, CA
Keywords: Robotics Operator / Robot Operator / Robotics Operations Engineer / Systems Test Engineer / Robotics Test Engineer / Graduate Robotics Engineer / Automation Engineer / Laboratory…
Added 3 mins ago
Senior DevOps / Platform Engineer (Azure)
Virtasant
Remote, United States
For the Platform Lead position, guide technical architecture, establish platform engineering standards, coordinate engineering activities, and represent the team in client architecture and…
Added 4 mins ago
Principal Water Engineer
Arcadis
Philadelphia, PA · East Windsor, NJ
We are seeking a Principal Water Engineer to join our growing Resilience Water team in Philadelphia, PA or East Windsor, NJ.
Added 4 mins ago
UA
Lead Operating Engineer
US AMR-Jones Lang LaSalle Americas, Inc.
Columbus, OH
- $40.15 to $45 USD / hour
Join JLL as a Lead Operating Engineer and play a critical role in overseeing facility operations and engineering excellence. In this position, you'll supervise engineering department staff…
Added 4 mins ago
UA
Lead Operating Engineer
US AMR-Jones Lang LaSalle Americas, Inc.
Columbus, OH
- $40.15 to $45 USD / hour
Join JLL as a Lead Operating Engineer and play a critical role in overseeing facility operations and engineering excellence. In this position, you'll supervise engineering department staff…
Added 4 mins ago
UA
Lead Operating Engineer
US AMR-Jones Lang LaSalle Americas, Inc.
Columbus, OH
- $40.15 to $45 USD / hour
Join JLL as a Lead Operating Engineer and play a critical role in overseeing facility operations and engineering excellence. In this position, you'll supervise engineering department staff…
Added 4 mins ago
UA
Lead Operating Engineer
US AMR-Jones Lang LaSalle Americas, Inc.
Columbus, OH
- $40.15 to $45 USD / hour
Join JLL as a Lead Operating Engineer and play a critical role in overseeing facility operations and engineering excellence. In this position, you'll supervise engineering department staff…
Added 4 mins ago
Systems Engineer
Malibu Boats, LLC
Loudon, TN
As a Systems Engineer, you will design, build, secure, and support Malibu's identity, collaboration, and cloud infrastructure across all MBI brands. The role is centered on Microsoft Entra…
Added 4 mins ago
CP
Enterprise Applications AI Integration Engineer
Colorado Public Employees' Retirement Association
Denver, CO
- $110,000 to $135,000 USD / year
The engineer will work alongside the AI Architect by evaluating technical options, identifying integration requirements, developing proof of concepts, and recommending implementation…
Added 6 mins ago
Senior Software Engineer, AI/ML GenAI, Core
Google
Kirkland, WA
Share Senior Software Engineer, AI/ML GenAI, Core
Added 6 mins ago
Business Intelligence Engineer, Amazon Freight
Amazon
Bellevue, WA
We are seeking a Business Intelligence Engineer who is passionate about leveraging data to deliver actionable insights for Amazon Freight. Our ideal candidate is someone who has strong…
Added 6 mins ago
Principal Supplier Quality Engineer, Leo Quality
Amazon
Bellevue, WA
As a Principal Supplier Quality Engineer, you will develop, drive and optimize mechanisms for quality assurance and control activities for a large supply chain of electronics, mechanical…
Added 6 mins ago
Software Development Engineer II, Leave and Accommodations
Amazon
Bellevue, WA
You will be responsible for contributing to team by delivering code, helping set team's technical vision, architecture, and development practices.
Added 7 mins ago
Sr Avionics Lab Engineer, EE Avionics PCBA Rework
Amazon
Redmond, WA
…maintains multiple IPC certifications and receives ongoing technical training to operate and maintain precision automated equipment. The team's technical expertise and lab capabilities are…
Added 7 mins ago
A
PCB Designer - Xpedition
Actalent
Redmond, WA
- $60 to $80 USD / hour
This role is for a sr PCB Design Engineer supporting a satellite constellation program. You will define and implement multiple spacecraft subsystems and contribute to all phases of system…
Added 7 mins ago
A
Remote PCB Designer - Xpedition
Actalent
Redmond, WA
- $60 to $80 USD / hour
This role is for a senior PCB Design Engineer supporting a satellite constellation program. You will define and implement multiple spacecraft subsystems and contribute to all phases of…
Added 7 mins ago
C
Bldg Sr Engineer
CBRE
Redmond, WA
- From $45.67 USD / hour
No formal supervisory responsibilities in this position. Provides informal assistance such as technical guidance, and/or training to coworkers. Coordinates and assigns tasks to co-workers…
Added 7 mins ago
C
Assistant Building Engineer
CBRE
Fairwood, WA · Bellevue, WA · Bothell, WA · Covington, WA · Mill Creek, WA · Redmond, WA · Mountlake Terrace, WA · Mill Creek East, WA · Sammamish, WA · West Lake Sammamish, WA · Issaquah, WA · North Creek, WA · Lynnwood, WA
- $17.14 to $35 USD / hour
…culture is built on our shared values, respect, integrity, service and excellence and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the…
Added 7 mins ago
A
Senior SDE, Luna Gen AI
Amazon
Seattle, WA
- $151,300 to $261,500 USD / year
We are seeking a Senior Software Development Engineer to join our Gen AI & Strategic Initiatives team that spans our Amazon Luna business. You will be a critical early member as we drive…
Added 7 mins ago
Hardware Development Engineer II, AWS Mainstream Compute
Amazon
Seattle, WA
You will work closely with our customers to understand their technical needs and business goals, leveraging your experience with server design and the knowledge of various teams to…
Added 7 mins ago
Software Dev Engineer, Software Controller, CLOS Fabric Engineering, AWS
Amazon
Seattle, WA
AWS Infrastructure Services is looking for a Software Development Engineer to join the Data Center Network organization. We're the people who keep the cloud running - owning the design,…
Added 7 mins ago
Senior Data Engineer, AWS Analytics Engineering
Amazon
Seattle, WA
We are seeking a Senior Data Engineer to join our team. This individual will own 3-5 data domains end-to-end, operate hundreds of pipelines, and drive architectural improvements that impact…
Added 7 mins ago
Security Engineer I, AWS Security Incident Response
Amazon
Seattle, WA
…increasing customer demand and we're looking for a Security Engineer I to join the team. In this role you will investigate suspicious activity, drive security response efforts, and…
Added 7 mins ago
Senior Product Manager - Overages, Shortages & Damages
Nordstrom
Seattle, WA
Lead product and technical discovery - driving aligned MVP scope, delivery estimates, and prioritized execution

GitHub, Inc.

Support Engineer III

United States

$41.25 to $109.43 USD / hour

Apply About employer

Applications open in a new tab.

Job details

Pay: $41.25 to $109.43 USD / hour
Posting language: English
Posted: Nov 6, 2026

Original job description

About GitHub

GitHub is the world’s leading platform for agentic software development - powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot.

Locations

In this role you can work from Remote, United States

Overview

GitHub is growing its Support Engineering team and we're seeking experienced professionals to elevate our technical customer support efforts. As a Support Engineer III, you will manage support tickets, identify and report bugs, and contribute to innovative product developments. The ideal candidate will drive impactful improvements in customer support by fostering teamwork, collaboration, and adaptability. Their initiative and contributions will be crucial in streamlining support processes and enhancing team efficiency. This role will require working non-standard working hours, including weekends and holidays.

Responsibilities

Troubleshooting and Ticket Work

Regularly troubleshoot tickets of varying complexity with minimal or no assistance. Progresses assigned open tickets and assigned new tickets with timely, high-quality replies within the assigned squad. Follows up on open bugs and issues filed with Engineering.
Provide real-time customer support via phone and chat, leveraging screen sharing and other remote troubleshooting tools to diagnose and resolve technical issues efficiently.
Effectively communicate technical information to customers and internal stakeholders and Follows follow up on open bugs and issues filed with Engineering.
Work proactively with customers on activities such as coordinating upgrades, communicating upcoming features, and ensuring their installation is running smoothly.
Manage urgent customer outages during business hours.

Training

May provide training and guidance on an area of expertise within a squad. Works on developing their own training/teaching skills.

Customer advocacy

Advocates for the customer and the team as a priority. May act as a liaison between customer and Engineering.

Product Feedback

Identifies and reports bugs and feature requests based on customer feedback.

Process Improvement

Updates various repos (e.g., team documentation, public documentation, support discussions). Actively contributes to cross-organization and team strategy discussions.

Knowledge Attainment & Sharing

Takes deliberate steps toward becoming a subject matter expert in one or more areas. Actively seeks assistance in specialty areas. Acts as a SME of one or more categories within a squad.

Qualifications

Required Qualifications:

5+ years' experience in technical customer support, technical writing, system administration, or related roles,

•

OR bachelor's degree in computer science or related field AND 3+ years' experience in technical customer support, technical writing, system administration, or related roles,

•

OR equivalent experience.
Ability to be On-Duty weekends and holidays on a rotation basis (8 hour shifts, during normal work hours).

Preferred Qualifications:

Proficiency in using and troubleshooting Git, GitHub or similar version control systems, with a strong understanding of software development workflows and tools, such as CI/CD pipelines,code security, issue tracking systems, code editors/IDEs(e.g., VS Code, IntelliJ IDEA)
Experience performing Linux system administration and working experience with common tools like Docker, systemd, openssl, etc
Familiarity with production-level virtualization platforms and/or cloud providers (e.g., VMware ESX, KVM, AWS, Azure)
Experience in customer-service oriented environment, with strong teamwork, collaboration, adaptability, and initiative. Experience providing technical support to enterprise customers is required, along with exceptional verbal, written, organizational, presentation, and communication skills.

Compensation Range

The base salary range for this job is USD $41.25 - USD $109.43 /Hr.

These pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.

This position will be open for a minimum of 3 days, with applications accepted on an ongoing basis until the position is filled.

GitHub values

Customer-obsessed
Ship to learn
Growth mindset
Own the outcome
Better together
Diverse and inclusive

Manager fundamentals

Model
Coach
Care

Leadership principles

Create clarity
Generate energy
Deliver success

Who We Are

GitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.

Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are - because we know that people flourish when they can work on their own terms.

Join us, and let’s change the world, together.

EEO Statement

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate! Troubleshooting and Ticket Work

Regularly troubleshoot tickets of varying complexity with minimal or no assistance. Progresses assigned open tickets and assigned new tickets with timely, high-quality replies within the assigned squad. Follows up on open bugs and issues filed with Engineering.
Provide real-time customer support via phone and chat, leveraging screen sharing and other remote troubleshooting tools to diagnose and resolve technical issues efficiently.
Effectively communicate technical information to customers and internal stakeholders and Follows follow up on open bugs and issues filed with Engineering.
Work proactively with customers on activities such as coordinating upgrades, communicating upcoming features, and ensuring their installation is running smoothly.
Manage urgent customer outages during business hours.