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Added just now
Road and Bridge Technician
Harvey County
Newton, KS
Knowledge of operation and maintenance of assigned equipment and machinery including hydraulic systems, trailers, towing, fastening and covering of loads, lifting capacities and proper…
Added just now
Senior Cost Manager / Quantity Surveyor - Industrial / Manufacturing Construction
Turner & Townsend
Raleigh, NC
Inform and drive engineering and design decisions based on cost impacts and value considerations.
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G
Senior Maintenance Mechanic | PLC Technician
GPAC
Queens Village, NY
- $40 USD / hour
Diagnose electrical systems up to 480V, including motors, drives, sensors, photo eyes, & related control components.
Added just now
GIS Analyst
HDR
Saint Louis Park, MN · Minneapolis, MN · Madison, WI · Milwaukee, WI
…and technical excellence. Whether you're modernizing aging systems or pioneering innovative approaches, your contributions will make a meaningful difference in people’s lives. This isn’t…
Added just now
Administrative Assistant / Project Administrator
Stratus Team LLC
Fort Lauderdale, FL
Stratus® is an integrated, multi-disciplinary engineering, architecture, interior design, and consulting firm. Consistently ranking among the Top 500 Design Firms in Engineering…
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Electrical Engineer
LaSalle Network
Lisle, IL
We’re hiring Electrical Engineers to join a growing engineering firm in Lisle, IL. We are looking for both senior high voltage engineers and low and medium voltage engineers who want to…
Added 1 min ago
KS
Quality Engineer
Kelly Services
Humble, TX
- $140,000 USD / year
…manufacturing, including switchgear, switchboards, or related electrical systems. This position is responsible for developing and maintaining quality standards, improving manufacturing…
Added 1 min ago
NB
Director, Design Assurance
Nova Biomedical
Waltham, MA
- $175,000 to $240,000 USD / year
Lead and continuously improve the global Design Assurance function for new product development, product changes, sustaining engineering activities, and lifecycle management.
Added 1 min ago
G
Senior Maintenance Mechanic | PLC Technician
GPAC
Jamaica, NY
- $40 USD / hour
Diagnose electrical systems up to 480V, including motors, drives, sensors, photo eyes, & related control components.
Added 1 min ago
G
Senior Maintenance Mechanic | PLC Technician
GPAC
Jamaica, NY
- $40 USD / hour
Diagnose electrical systems up to 480V, including motors, drives, sensors, photo eyes, & related control components.
Added 1 min ago
G
Senior Maintenance Mechanic | PLC Technician
GPAC
Jamaica, NY
- $40 USD / hour
Diagnose electrical systems up to 480V, including motors, drives, sensors, photo eyes, & related control components.
Added 1 min ago
G
Senior Maintenance Mechanic | PLC Technician
GPAC
Far Rockaway, NY
- $40 USD / hour
Diagnose electrical systems up to 480V, including motors, drives, sensors, photo eyes, & related control components.
Added 1 min ago
G
Senior Maintenance Mechanic | PLC Technician
GPAC
Arverne, NY
- $40 USD / hour
Diagnose electrical systems up to 480V, including motors, drives, sensors, photo eyes, & related control components.
Added 1 min ago
G
Electrical Engineer
GPAC
Dallas, TX
- $130,000 to $180,000 USD / year
We are seeking an experienced Senior Electrical Engineer with strong HVAC and building systems experience to lead the electrical design and engineering of complex commercial, industrial,…
Added 1 min ago
G
Senior Maintenance Mechanic | PLC Technician
GPAC
Far Rockaway, NY
- $40 USD / hour
Diagnose electrical systems up to 480V, including motors, drives, sensors, photo eyes, & related control components.
Added 1 min ago
G
Senior Maintenance Mechanic | PLC Technician
GPAC
Rockaway Park, NY
- $40 USD / hour
Diagnose electrical systems up to 480V, including motors, drives, sensors, photo eyes, & related control components.
Added 1 min ago
G
Electrical Engineer
GPAC
Wichita Falls, TX
- $130,000 to $180,000 USD / year
We are seeking an experienced Senior Electrical Engineer with strong HVAC and building systems experience to lead the electrical design and engineering of complex commercial, industrial,…
Added 1 min ago
MI
Senior Software Engineer
Maxar Intelligence I
Westminster, CO
- $128,000 to $170,000 USD / year
Bachelor's degree in computer science, information systems, software engineering or a related field (4 additional years of experience may be substituted for a bachelor's degree. A master's…
Added 1 min ago
MI
Mid-Level Software Engineer
Maxar Intelligence I
Westminster, CO
- $105,000 to $140,000 USD / year
Bachelor's degree in computer science, information systems, software engineering or a related field (4 additional years of experience may be substituted for a bachelor's degree. A master's…
Added 1 min ago
TT
Software Development Engineer - Socrata Solutions
Tyler Technologies
Denver, CO
- $40,123 USD / year
Software Engineers here work in teams of 4-8 devs to build scalable, distributed systems for some of the most important data on the planet. We’re looking for people who are comfortable…
Added 1 min ago
TT
Senior Software Engineer - Data & Insights
Tyler Technologies
Denver, CO
- $95,000 to $135,000 USD / year
Software Engineers here work in teams of 6-10 engineers to build scalable, distributed systems for some of the most important data on the planet. We’re looking for people who are…
Added 1 min ago
TT
Software Support Specialist - Data & Insights Solutions
Tyler Technologies
Denver, CO
- $40,123 USD / year
…followed by a real-time diagnostic Slack conversation with engineering to troubleshoot the root cause of a unique client issue. After expertly driving for the clarity you need, you…
Added 1 min ago
A(
Systems Engineer - Sentinel
Auria (Boecore LLC)
Colorado Springs, CO
- $70,000 to $130,000 USD / year
…opportunity to join a true development team and contribute to the engineering design of our nation's next-generation Intercontinental Ballistic Missile (ICBM) system. Auria supports the Air…
Added 1 min ago
GD
Advanced Software Engineer
General Dynamics Mis
Colorado Springs, CO
- $112,924 to $125,275 USD / year
Bachelor's degree in Software Engineering, or related Science, Technology, Engineering or Mathematics field, plus a minimum of 5 years of relevant experience; or Master's degree, plus 3…
Added 1 min ago
GD
Adv Engineering Support Specialist
General Dynamics Mis
Colorado Springs, CO
- $101,357 to $109,672 USD / year
Bachelor's or Technology degree in Engineering or a related specialized area/field, or equivalent combination of education and relevant work experience, plus 5 years of relevant experience;…

GitHub, Inc.

Support Engineer III

United States

$41.25 to $109.43 USD / hour

Apply About employer

Applications open in a new tab.

Job details

Pay: $41.25 to $109.43 USD / hour
Posting language: English
Posted: Nov 6, 2026

Original job description

About GitHub

GitHub is the world’s leading platform for agentic software development - powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot.

Locations

In this role you can work from Remote, United States

Overview

GitHub is growing its Support Engineering team and we're seeking experienced professionals to elevate our technical customer support efforts. As a Support Engineer III, you will manage support tickets, identify and report bugs, and contribute to innovative product developments. The ideal candidate will drive impactful improvements in customer support by fostering teamwork, collaboration, and adaptability. Their initiative and contributions will be crucial in streamlining support processes and enhancing team efficiency. This role will require working non-standard working hours, including weekends and holidays.

Responsibilities

Troubleshooting and Ticket Work

Regularly troubleshoot tickets of varying complexity with minimal or no assistance. Progresses assigned open tickets and assigned new tickets with timely, high-quality replies within the assigned squad. Follows up on open bugs and issues filed with Engineering.
Provide real-time customer support via phone and chat, leveraging screen sharing and other remote troubleshooting tools to diagnose and resolve technical issues efficiently.
Effectively communicate technical information to customers and internal stakeholders and Follows follow up on open bugs and issues filed with Engineering.
Work proactively with customers on activities such as coordinating upgrades, communicating upcoming features, and ensuring their installation is running smoothly.
Manage urgent customer outages during business hours.

Training

May provide training and guidance on an area of expertise within a squad. Works on developing their own training/teaching skills.

Customer advocacy

Advocates for the customer and the team as a priority. May act as a liaison between customer and Engineering.

Product Feedback

Identifies and reports bugs and feature requests based on customer feedback.

Process Improvement

Updates various repos (e.g., team documentation, public documentation, support discussions). Actively contributes to cross-organization and team strategy discussions.

Knowledge Attainment & Sharing

Takes deliberate steps toward becoming a subject matter expert in one or more areas. Actively seeks assistance in specialty areas. Acts as a SME of one or more categories within a squad.

Qualifications

Required Qualifications:

5+ years' experience in technical customer support, technical writing, system administration, or related roles,

•

OR bachelor's degree in computer science or related field AND 3+ years' experience in technical customer support, technical writing, system administration, or related roles,

•

OR equivalent experience.
Ability to be On-Duty weekends and holidays on a rotation basis (8 hour shifts, during normal work hours).

Preferred Qualifications:

Proficiency in using and troubleshooting Git, GitHub or similar version control systems, with a strong understanding of software development workflows and tools, such as CI/CD pipelines,code security, issue tracking systems, code editors/IDEs(e.g., VS Code, IntelliJ IDEA)
Experience performing Linux system administration and working experience with common tools like Docker, systemd, openssl, etc
Familiarity with production-level virtualization platforms and/or cloud providers (e.g., VMware ESX, KVM, AWS, Azure)
Experience in customer-service oriented environment, with strong teamwork, collaboration, adaptability, and initiative. Experience providing technical support to enterprise customers is required, along with exceptional verbal, written, organizational, presentation, and communication skills.

Compensation Range

The base salary range for this job is USD $41.25 - USD $109.43 /Hr.

These pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.

This position will be open for a minimum of 3 days, with applications accepted on an ongoing basis until the position is filled.

GitHub values

Customer-obsessed
Ship to learn
Growth mindset
Own the outcome
Better together
Diverse and inclusive

Manager fundamentals

Model
Coach
Care

Leadership principles

Create clarity
Generate energy
Deliver success

Who We Are

GitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.

Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are - because we know that people flourish when they can work on their own terms.

Join us, and let’s change the world, together.

EEO Statement

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate! Troubleshooting and Ticket Work

Regularly troubleshoot tickets of varying complexity with minimal or no assistance. Progresses assigned open tickets and assigned new tickets with timely, high-quality replies within the assigned squad. Follows up on open bugs and issues filed with Engineering.
Provide real-time customer support via phone and chat, leveraging screen sharing and other remote troubleshooting tools to diagnose and resolve technical issues efficiently.
Effectively communicate technical information to customers and internal stakeholders and Follows follow up on open bugs and issues filed with Engineering.
Work proactively with customers on activities such as coordinating upgrades, communicating upcoming features, and ensuring their installation is running smoothly.
Manage urgent customer outages during business hours.