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Added 1 min ago
Electrical Engineer
LaSalle Network
Lisle, IL
…What’s the job? - Design or review electrical distribution systems and substation specifications for industrial and refinery…
Added 2 mins ago
MI
Senior Software Engineer
Maxar Intelligence I
Westminster, CO
- $128,000 to $170,000 USD / year
Bachelor's degree in computer science, information systems, software engineering or a related field (4 additional years of experience may be substituted for a bachelor's degree. A master's…
Added 2 mins ago
MI
Mid-Level Software Engineer
Maxar Intelligence I
Westminster, CO
- $105,000 to $140,000 USD / year
Vantor is currently seeking a Mid-Level Software Engineer to support our
Added 2 mins ago
GD
Advanced Software Engineer
General Dynamics Mis
Colorado Springs, CO
- $112,924 to $125,275 USD / year
General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all…
Added 2 mins ago
CC
Platform Engineer
Colorado College
Colorado Springs, CO
- $75,748 to $92,791 USD / year
The Platform Engineer provides technical leadership in the design, deployment, administration, and ongoing support of the College's enterprise infrastructure systems. Manages highly…
Added 2 mins ago
AE
Future Anticipated Openings: Federal Space Cyber Operations Support
Apogee Engineering
Colorado Springs, CO
- $31,533 USD / year
…training, and intelligence in support of U.S. space mission…
Added 2 mins ago
PG
Building Engineer II
PREFERRED GROUP MANAGEMENT SERVICES LLC
Washington, DC
- $31.05 to $36.05 USD / hour
The Building Engineer II will perform all duties, working under limited supervision to monitor building systems operations and performance and ensure the building and/or portfolio of…
Added 2 mins ago
DevOps Engineer - Kansas City, MO
Military Spouse Jobs & VetJobs
United States
Onspring is seeking a skilled and motivated DevOps Engineer (or Architect) to help scale and support the infrastructure powering our SaaS platform. In this role, you'll work closely with…
Added 4 mins ago
Systems Engineer
Malibu Boats, LLC
Loudon, TN
As a Systems Engineer, you will design, build, secure, and support Malibu's identity, collaboration, and cloud infrastructure across all MBI brands. The role is centered on Microsoft Entra…
Added 6 mins ago
MES Engineer IT Systems
Bristol Myers Squibb
Bothell, WA
…specific expertise in Manufacturing, Quality, and Supply Chain systems and in Computer System Validation (CSV). Hands-on Breyanzi process knowledge is a strong advantage, and eMES…
Added 6 mins ago
Senior Software Engineer, AI/ML GenAI, Core
Google
Kirkland, WA
Share Senior Software Engineer, AI/ML GenAI, Core
Added 7 mins ago
Software Development Engineer II, Leave and Accommodations
Amazon
Bellevue, WA
…multidisciplinary role focused on work across different DLS personas and…
Added 7 mins ago
Software Development Engineer, Finance Technology
Amazon
Bellevue, WA
…complexity and scope of dedicated payments fintech companies. Our systems decide how and when a payment happens, carry it out across the world's payment networks, and account for it - all…
Added 7 mins ago
Software Development Engineer, Finance Technology
Amazon
Bellevue, WA
…complexity and scope of dedicated payments fintech companies. Our systems decide how and when a payment happens, carry it out across the world's payment networks, and account for it - all…
Added 7 mins ago
RF System Engineer, Amazon Leo
Amazon
Redmond, WA
As a Sr. RF Systems Analysis and Design Engineer, you will own end-to-end modeling and performance analysis of complex satellite links and RF sub-system design, spanning modem, RF…
Added 7 mins ago
Hardware Development Engineer, Power (Starlink)
SpaceX
Redmond, WA
Our Power Electronics team designs and develops the power conversion and control systems at the heart of the Starlink satellites and portions of the ground systems - enabling the…
Added 7 mins ago
Software Development Manager, Flight Software, Amazon Leo, Amazon Leo - Avionics End Point and FDIR
Amazon
Redmond, WA
…spacecraft attitude (orientation), generating power for all onboard systems, and communicating with ground stations on…
Added 7 mins ago
Software Development Engineer - Embedded, Amazon Leo
Amazon
Redmond, WA
…components. SpaceSDK is used by applications across Amazon Leo systems to to manage concurrency, inter process communication and to provide common…
Added 7 mins ago
Software Dev Engineer, Antenna System Validation
Amazon
Redmond, WA
As a Software Development Engineer on antenna systems validation team, you'll build the software backbone that powers our satellite ground infrastructure. You'll work at the intersection of…
Added 7 mins ago
Senior Software Development Engineer , Leo Customer Terminals Applications & Networking Team
Amazon
Redmond, WA
…self-diagnosing internet gateway. As a Software Development Engineer II on this team, you will design and build software that operates on customer terminals deployed in the field at large…
Added 7 mins ago
C
Assistant Building Engineer
CBRE
Fairwood, WA · Bellevue, WA · Bothell, WA · Covington, WA · Mill Creek, WA · Redmond, WA · Mountlake Terrace, WA · Mill Creek East, WA · Sammamish, WA · West Lake Sammamish, WA · Issaquah, WA · North Creek, WA · Lynnwood, WA
- $17.14 to $35 USD / hour
As a CBRE Maintenance Sr. Technician, you will be responsible for maintaining medium to large-sized buildings, industrial systems, and equipment.
Added 7 mins ago
Software Dev Engineer II, AWS Builder Acceleration
Amazon
Seattle, WA
…scale that builders expect from us. You have built and operated systems that support high-end business complexity and scale with simple and elegant solutions that are highly decoupled. You…
Added 7 mins ago
Software Development Engineer, APM Insights
Amazon
SEATTLE, WA
…multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl…
Added 7 mins ago
Software Dev Engineer, Software Controller, CLOS Fabric Engineering, AWS
Amazon
Seattle, WA
AWS Infrastructure Services is looking for a Software Development Engineer to join the Data Center Network organization. We're the people who keep the cloud running - owning the design,…
Added 7 mins ago
Senior Data Engineer, AWS Analytics Engineering
Amazon
Seattle, WA
…from service adoption trends to revenue drivers, flows through systems our team designs, builds, and…

GitHub, Inc.

Support Engineer III

United States

$41.25 to $109.43 USD / hour

Apply About employer

Applications open in a new tab.

Job details

Pay: $41.25 to $109.43 USD / hour
Posting language: English
Posted: Nov 6, 2026

Original job description

About GitHub

GitHub is the world’s leading platform for agentic software development - powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot.

Locations

In this role you can work from Remote, United States

Overview

GitHub is growing its Support Engineering team and we're seeking experienced professionals to elevate our technical customer support efforts. As a Support Engineer III, you will manage support tickets, identify and report bugs, and contribute to innovative product developments. The ideal candidate will drive impactful improvements in customer support by fostering teamwork, collaboration, and adaptability. Their initiative and contributions will be crucial in streamlining support processes and enhancing team efficiency. This role will require working non-standard working hours, including weekends and holidays.

Responsibilities

Troubleshooting and Ticket Work

Regularly troubleshoot tickets of varying complexity with minimal or no assistance. Progresses assigned open tickets and assigned new tickets with timely, high-quality replies within the assigned squad. Follows up on open bugs and issues filed with Engineering.
Provide real-time customer support via phone and chat, leveraging screen sharing and other remote troubleshooting tools to diagnose and resolve technical issues efficiently.
Effectively communicate technical information to customers and internal stakeholders and Follows follow up on open bugs and issues filed with Engineering.
Work proactively with customers on activities such as coordinating upgrades, communicating upcoming features, and ensuring their installation is running smoothly.
Manage urgent customer outages during business hours.

Training

May provide training and guidance on an area of expertise within a squad. Works on developing their own training/teaching skills.

Customer advocacy

Advocates for the customer and the team as a priority. May act as a liaison between customer and Engineering.

Product Feedback

Identifies and reports bugs and feature requests based on customer feedback.

Process Improvement

Updates various repos (e.g., team documentation, public documentation, support discussions). Actively contributes to cross-organization and team strategy discussions.

Knowledge Attainment & Sharing

Takes deliberate steps toward becoming a subject matter expert in one or more areas. Actively seeks assistance in specialty areas. Acts as a SME of one or more categories within a squad.

Qualifications

Required Qualifications:

5+ years' experience in technical customer support, technical writing, system administration, or related roles,

•

OR bachelor's degree in computer science or related field AND 3+ years' experience in technical customer support, technical writing, system administration, or related roles,

•

OR equivalent experience.
Ability to be On-Duty weekends and holidays on a rotation basis (8 hour shifts, during normal work hours).

Preferred Qualifications:

Proficiency in using and troubleshooting Git, GitHub or similar version control systems, with a strong understanding of software development workflows and tools, such as CI/CD pipelines,code security, issue tracking systems, code editors/IDEs(e.g., VS Code, IntelliJ IDEA)
Experience performing Linux system administration and working experience with common tools like Docker, systemd, openssl, etc
Familiarity with production-level virtualization platforms and/or cloud providers (e.g., VMware ESX, KVM, AWS, Azure)
Experience in customer-service oriented environment, with strong teamwork, collaboration, adaptability, and initiative. Experience providing technical support to enterprise customers is required, along with exceptional verbal, written, organizational, presentation, and communication skills.

Compensation Range

The base salary range for this job is USD $41.25 - USD $109.43 /Hr.

These pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.

This position will be open for a minimum of 3 days, with applications accepted on an ongoing basis until the position is filled.

GitHub values

Customer-obsessed
Ship to learn
Growth mindset
Own the outcome
Better together
Diverse and inclusive

Manager fundamentals

Model
Coach
Care

Leadership principles

Create clarity
Generate energy
Deliver success

Who We Are

GitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.

Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are - because we know that people flourish when they can work on their own terms.

Join us, and let’s change the world, together.

EEO Statement

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate! Troubleshooting and Ticket Work

Regularly troubleshoot tickets of varying complexity with minimal or no assistance. Progresses assigned open tickets and assigned new tickets with timely, high-quality replies within the assigned squad. Follows up on open bugs and issues filed with Engineering.
Provide real-time customer support via phone and chat, leveraging screen sharing and other remote troubleshooting tools to diagnose and resolve technical issues efficiently.
Effectively communicate technical information to customers and internal stakeholders and Follows follow up on open bugs and issues filed with Engineering.
Work proactively with customers on activities such as coordinating upgrades, communicating upcoming features, and ensuring their installation is running smoothly.
Manage urgent customer outages during business hours.