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Added 1 min ago
TT
Software Development Engineer - Socrata Solutions
Tyler Technologies
Denver, CO
- $40,123 USD / year
We are looking for a remarkable Software Development Engineer to join us! We’ve built a team of not just the best engineers, but some really awesome humans as well. This team builds cloud…
Added 1 min ago
TT
Senior Software Engineer - Data & Insights
Tyler Technologies
Denver, CO
- $95,000 to $135,000 USD / year
We are looking for a remarkable Senior Software Engineer to join us! We’ve built a team of not just the best engineers, but some really awesome humans as well. This team builds cloud…
Added 1 min ago
CC
Platform Engineer
Colorado College
Colorado Springs, CO
- $75,748 to $92,791 USD / year
The Platform Engineer provides technical leadership in the design, deployment, administration, and ongoing support of the College's enterprise infrastructure systems. Manages highly…
Added 1 min ago
AE
Future Anticipated Openings: Federal Space Cyber Operations Support
Apogee Engineering
Colorado Springs, CO
- $31,533 USD / year
DevOps / Platform Engineer (Tooling & Automation)
Added 2 mins ago
DevOps Engineer - Kansas City, MO
Military Spouse Jobs & VetJobs
United States
Onspring is seeking a skilled and motivated DevOps Engineer (or Architect) to help scale and support the infrastructure powering our SaaS platform. In this role, you'll work closely with…
Added 2 mins ago
Senior AI Engineer
Cornell University
United States
This position directs and evaluates advanced AI solutions, leads the development and enhancement of enterprise AI systems, and formulates standards and methodologies that shape how AI…
Added 3 mins ago
Senior DevOps / Platform Engineer (Azure)
Virtasant
Remote, United States
…program in healthcare operations and workforce decisioning. The platform helps operations leaders understand what is happening across their workforce, make informed decisions, take action…
Added 4 mins ago
Entry-Level Software Engineer/Analyst
Aurex
Huntsville, AL
Aurex is seeking an Entry-Level Software Engineer and Analyst to provide software development, analysis, and modeling and simulation support across a range of engineering projects. The work…
Added 4 mins ago
Systems Engineer
Malibu Boats, LLC
Loudon, TN
As a Systems Engineer, you will design, build, secure, and support Malibu's identity, collaboration, and cloud infrastructure across all MBI brands. The role is centered on Microsoft Entra…
Added 4 mins ago
CP
Enterprise Applications AI Integration Engineer
Colorado Public Employees' Retirement Association
Denver, CO
- $110,000 to $135,000 USD / year
…consistent data exchange. Working with moderate independence, the engineer translates business and technical requirements into maintainable solutions; supports testing, deployment,…
Added 6 mins ago
Software Engineer, Core OS Capabilities
Meta
Redmond, WA
Software Engineer, Core OS Capabilities Responsibilities:
Added 7 mins ago
A
Senior SDE, Luna Gen AI
Amazon
Seattle, WA
- $151,300 to $261,500 USD / year
…a hands-on builder who designs, develops, and operates the platform infrastructure to support both proprietary and third party models. Your expertise in distributed systems and API design…
Added 7 mins ago
Civil Engineer, DC Land Development Strategy, Global Engineering Strategy
Amazon
Seattle, WA
The Global Engineering Strategy team (GES) is looking for a results-oriented, inventive Civil Engineer to drive front end engineering and design strategy for new owned and leased site…
Added 7 mins ago
Hardware Development Engineer II, AWS Mainstream Compute
Amazon
Seattle, WA
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the…
Added 7 mins ago
Software Development Engineer, APM Insights
Amazon
SEATTLE, WA
We're looking for a SDE to build the user-facing experiences for APM's AI-powered insights platform. You will partner directly with the SDE and DE teams to design and implement the…
Added 7 mins ago
Software Dev Engineer, Software Controller, CLOS Fabric Engineering, AWS
Amazon
Seattle, WA
AWS Infrastructure Services is looking for a Software Development Engineer to join the Data Center Network organization. We're the people who keep the cloud running - owning the design,…
Added 7 mins ago
Senior Data Engineer, AWS Analytics Engineering
Amazon
Seattle, WA
The AWS Analytics Engineering (AAE) organization is the analytics backbone of AWS - we build and operate the data platform that powers business decisions across more than 150 AWS services.…
Added 7 mins ago
Security Engineer I, AWS Security Incident Response
Amazon
Seattle, WA
…increasing customer demand and we're looking for a Security Engineer I to join the team. In this role you will investigate suspicious activity, drive security response efforts, and…
Added 7 mins ago
Software Development Manager, Elastic Kubernetes Service (EKS)
Amazon
Seattle, WA
Partner with PM and adjacent EKS teams (control plane, connectivity, the internal cluster platform the capability controllers run on) on cross-team designs and launches
Added 7 mins ago
Software Developer Engineer, Amazon WorkSpaces Core Managed Instances
Amazon
Seattle, WA
…infrastructure that power the next generation of intelligent agentic AI systems and virtual desktop experiences. You'll work across the full technology stack - from intuitive end-user…
Added 7 mins ago
Software Development Engineer, AWS Global Accelerator
Amazon
Seattle, WA
If you are passionate about distributed systems, writing clean code, constant learning, and invigorated to work on a platform that runs critical internet workloads for AWS and its customers…
Added 7 mins ago
Senior Data Engineer, AWS Analytics Engineering
Amazon
Seattle, WA
The AWS Analytics Engineering (AAE) organization is the analytics backbone of AWS - we build and operate the data platform that powers business decisions across more than 150 AWS services.…
Added 7 mins ago
Senior Data Engineer, AWS Analytics Engineering
Amazon
Seattle, WA
The AWS Analytics Engineering (AAE) organization is the analytics backbone of AWS - we build and operate the data platform that powers business decisions across more than 150 AWS services.…
Added 7 mins ago
Software Development Engineer, AWS Quick Business Intelligence
Amazon
Seattle, WA
You will be part of a QuickSight team to grow its business intelligence platform. The team is innovating the next generation of business intelligence, leveraging agentic AI to reinvent how…
Added 7 mins ago
Staff Software Engineer, Geo Automotive SDK
Google
Seattle, WA
Share Staff Software Engineer, Geo Automotive SDK

GitHub, Inc.

Support Engineer III

United States

$41.25 to $109.43 USD / hour

Apply About employer

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Job details

Pay: $41.25 to $109.43 USD / hour
Posting language: English
Posted: Nov 6, 2026

Original job description

About GitHub

GitHub is the world’s leading platform for agentic software development - powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot.

Locations

In this role you can work from Remote, United States

Overview

GitHub is growing its Support Engineering team and we're seeking experienced professionals to elevate our technical customer support efforts. As a Support Engineer III, you will manage support tickets, identify and report bugs, and contribute to innovative product developments. The ideal candidate will drive impactful improvements in customer support by fostering teamwork, collaboration, and adaptability. Their initiative and contributions will be crucial in streamlining support processes and enhancing team efficiency. This role will require working non-standard working hours, including weekends and holidays.

Responsibilities

Troubleshooting and Ticket Work

Regularly troubleshoot tickets of varying complexity with minimal or no assistance. Progresses assigned open tickets and assigned new tickets with timely, high-quality replies within the assigned squad. Follows up on open bugs and issues filed with Engineering.
Provide real-time customer support via phone and chat, leveraging screen sharing and other remote troubleshooting tools to diagnose and resolve technical issues efficiently.
Effectively communicate technical information to customers and internal stakeholders and Follows follow up on open bugs and issues filed with Engineering.
Work proactively with customers on activities such as coordinating upgrades, communicating upcoming features, and ensuring their installation is running smoothly.
Manage urgent customer outages during business hours.

Training

May provide training and guidance on an area of expertise within a squad. Works on developing their own training/teaching skills.

Customer advocacy

Advocates for the customer and the team as a priority. May act as a liaison between customer and Engineering.

Product Feedback

Identifies and reports bugs and feature requests based on customer feedback.

Process Improvement

Updates various repos (e.g., team documentation, public documentation, support discussions). Actively contributes to cross-organization and team strategy discussions.

Knowledge Attainment & Sharing

Takes deliberate steps toward becoming a subject matter expert in one or more areas. Actively seeks assistance in specialty areas. Acts as a SME of one or more categories within a squad.

Qualifications

Required Qualifications:

5+ years' experience in technical customer support, technical writing, system administration, or related roles,

•

OR bachelor's degree in computer science or related field AND 3+ years' experience in technical customer support, technical writing, system administration, or related roles,

•

OR equivalent experience.
Ability to be On-Duty weekends and holidays on a rotation basis (8 hour shifts, during normal work hours).

Preferred Qualifications:

Proficiency in using and troubleshooting Git, GitHub or similar version control systems, with a strong understanding of software development workflows and tools, such as CI/CD pipelines,code security, issue tracking systems, code editors/IDEs(e.g., VS Code, IntelliJ IDEA)
Experience performing Linux system administration and working experience with common tools like Docker, systemd, openssl, etc
Familiarity with production-level virtualization platforms and/or cloud providers (e.g., VMware ESX, KVM, AWS, Azure)
Experience in customer-service oriented environment, with strong teamwork, collaboration, adaptability, and initiative. Experience providing technical support to enterprise customers is required, along with exceptional verbal, written, organizational, presentation, and communication skills.

Compensation Range

The base salary range for this job is USD $41.25 - USD $109.43 /Hr.

These pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.

This position will be open for a minimum of 3 days, with applications accepted on an ongoing basis until the position is filled.

GitHub values

Customer-obsessed
Ship to learn
Growth mindset
Own the outcome
Better together
Diverse and inclusive

Manager fundamentals

Model
Coach
Care

Leadership principles

Create clarity
Generate energy
Deliver success

Who We Are

GitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.

Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are - because we know that people flourish when they can work on their own terms.

Join us, and let’s change the world, together.

EEO Statement

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate! Troubleshooting and Ticket Work

Regularly troubleshoot tickets of varying complexity with minimal or no assistance. Progresses assigned open tickets and assigned new tickets with timely, high-quality replies within the assigned squad. Follows up on open bugs and issues filed with Engineering.
Provide real-time customer support via phone and chat, leveraging screen sharing and other remote troubleshooting tools to diagnose and resolve technical issues efficiently.
Effectively communicate technical information to customers and internal stakeholders and Follows follow up on open bugs and issues filed with Engineering.
Work proactively with customers on activities such as coordinating upgrades, communicating upcoming features, and ensuring their installation is running smoothly.
Manage urgent customer outages during business hours.