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Bridge Engineer -PE
GPAC
Chicago, IL
- $115,000 to $135,000 USD / year
Join an established engineering consulting firm known for its exceptional employee retention, with the average employee staying 10.5+ years. This is a team where professionals enjoy their…
Added just now
PA
Inside Sales Professional
Professional Alternatives
Houston, TX
- $40 USD / hour
Family owned, privately held, extremely loyal, excellent product with strong technology and engineering behind it
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Administrative Assistant / Project Administrator
Stratus Team LLC
Fort Lauderdale, FL
Stratus® is an integrated, multi-disciplinary engineering, architecture, interior design, and consulting firm. Consistently ranking among the Top 500 Design Firms in Engineering…
Added just now
NB
Director, Design Assurance
Nova Biomedical
Waltham, MA
- $175,000 to $240,000 USD / year
Lead and continuously improve the global Design Assurance function for new product development, product changes, sustaining engineering activities, and lifecycle management.
Added 1 min ago
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Bridge Engineer -PE
GPAC
Rockford, IL
- $115,000 to $135,000 USD / year
Join an established engineering consulting firm known for its exceptional employee retention, with the average employee staying 10.5+ years. This is a team where professionals enjoy their…
Added 1 min ago
G
Electrical Engineer
GPAC
Dallas, TX
- $130,000 to $180,000 USD / year
…building systems experience to lead the electrical design and engineering of complex commercial, industrial, and building…
Added 1 min ago
G
Electrical Engineer
GPAC
Wichita Falls, TX
- $130,000 to $180,000 USD / year
…building systems experience to lead the electrical design and engineering of complex commercial, industrial, and building…
Added 1 min ago
EHS Manager
Skanska USA
Fort Lauderdale, FL
Proficiency with computer software including Microsoft Word, Outlook, and PowerPoint
Added 1 min ago
MI
Senior Software Engineer
Maxar Intelligence I
Westminster, CO
- $128,000 to $170,000 USD / year
Our diverse background of experience in mission support, software engineering, and applied data science serves as a catalyst to solve unique and challenging intelligence problems in support…
Added 1 min ago
MI
Mid-Level Software Engineer
Maxar Intelligence I
Westminster, CO
- $105,000 to $140,000 USD / year
Our diverse background of experience in mission support, software engineering, and applied data science serves as a catalyst to solve unique and challenging intelligence problems in support…
Added 1 min ago
TT
Software Development Engineer - Socrata Solutions
Tyler Technologies
Denver, CO
- $40,123 USD / year
We are looking for a remarkable Software Development Engineer to join us! We’ve built a team of not just the best engineers, but some really awesome humans as well. This team builds cloud…
Added 1 min ago
TT
Senior Software Engineer - Data & Insights
Tyler Technologies
Denver, CO
- $95,000 to $135,000 USD / year
Software Engineers here work in teams of 6-10 engineers to build scalable, distributed systems for some of the most important data on the planet. We’re looking for people who are…
Added 1 min ago
TT
Software Support Specialist - Data & Insights Solutions
Tyler Technologies
Denver, CO
- $40,123 USD / year
…the next one.These are just a few of the things that make our Software Support Specialists truly remarkable. And we are looking for additional members of this diverse, high-performing team…
Added 1 min ago
A(
Systems Engineer - Sentinel
Auria (Boecore LLC)
Colorado Springs, CO
- $70,000 to $130,000 USD / year
…segment of the Sentinel program, and the Command and Control (C2) Software Team. You will be responsible for supporting C2 Software Team system engineering activities associated with…
Added 1 min ago
GD
Advanced Software Engineer
General Dynamics Mis
Colorado Springs, CO
- $112,924 to $125,275 USD / year
Bachelor's degree in Software Engineering, or related Science, Technology, Engineering or Mathematics field, plus a minimum of 5 years of relevant experience; or Master's degree, plus 3…
Added 1 min ago
GD
Adv Engineering Support Specialist
General Dynamics Mis
Colorado Springs, CO
- $101,357 to $109,672 USD / year
Bachelor's or Technology degree in Engineering or a related specialized area/field, or equivalent combination of education and relevant work experience, plus 5 years of relevant experience;…
Added 1 min ago
CS
Strategic Alliance Partner Manager
Cloud Software Group, Inc.
Denver, CO
- $152,626 to $228,940 USD / year
Orchestrate cross-functional resources (solution engineering, product, marketing, enablement, services) to empower partner sales and technical readiness.
Added 1 min ago
CC
Platform Engineer
Colorado College
Colorado Springs, CO
- $75,748 to $92,791 USD / year
Systems Engineering, Programming, and Automation
Added 1 min ago
AE
Future Anticipated Openings: Federal Space Cyber Operations Support
Apogee Engineering
Colorado Springs, CO
- $31,533 USD / year
Apogee Engineering is seeking to secure letters of intent for the following disciplines:
Added 1 min ago
MA
Refrigeration Engineer
Mead And Hunt, Inc.
Denver, CO
- $40,123 USD / year
Bachelor’s degree (or higher) in mechanical engineering from an accredited four-year college or university
Added 1 min ago
MA
Industrial HVAC Engineer
Mead And Hunt, Inc.
Denver, CO
- $40,123 USD / year
Bachelor's degree (or higher) in mechanical engineering from an accredited college or university.
Added 1 min ago
MA
Senior Electrical Engineer
Mead And Hunt, Inc.
Denver, CO
- $40,123 USD / year
Mead & Hunt is currently looking for a highly motivated individual to join our Food & Beverage Engineering team as a Senior Electrical Engineer. Typical work will be as an individual or a…
Added 1 min ago
Senior Engineer, QA Design - Arthroscopy (Lower Extremeties)
Arthrex
Naples, FL
…interfacing and driving Design Assurance principles within engineering teams for design, development transfer and post-market surveillance of FDA Class I and II, EU Class I, IIa, IIb and…
Added 1 min ago
Systems Test Engineer / Robotics Operator - Graduates Considered
RedTech Recruitment Ltd.
San Francisco, CA
…Alerting Systems / Log Analysis / Hardware Troubleshooting / Software Troubleshooting / System Maintenance / Artificial Intelligence / Autonomous Systems / Mechatronics / Laboratory…
Added 1 min ago
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Electrical Engineer
GPAC
Decatur, TX
- $130,000 to $180,000 USD / year
…building systems experience to lead the electrical design and engineering of complex commercial, industrial, and building…

GitHub, Inc.

Support Engineer III

United States

$41.25 to $109.43 USD / hour

Apply About employer

Applications open in a new tab.

Job details

Pay: $41.25 to $109.43 USD / hour
Posting language: English
Posted: Nov 6, 2026

Original job description

About GitHub

GitHub is the world’s leading platform for agentic software development - powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot.

Locations

In this role you can work from Remote, United States

Overview

GitHub is growing its Support Engineering team and we're seeking experienced professionals to elevate our technical customer support efforts. As a Support Engineer III, you will manage support tickets, identify and report bugs, and contribute to innovative product developments. The ideal candidate will drive impactful improvements in customer support by fostering teamwork, collaboration, and adaptability. Their initiative and contributions will be crucial in streamlining support processes and enhancing team efficiency. This role will require working non-standard working hours, including weekends and holidays.

Responsibilities

Troubleshooting and Ticket Work

Regularly troubleshoot tickets of varying complexity with minimal or no assistance. Progresses assigned open tickets and assigned new tickets with timely, high-quality replies within the assigned squad. Follows up on open bugs and issues filed with Engineering.
Provide real-time customer support via phone and chat, leveraging screen sharing and other remote troubleshooting tools to diagnose and resolve technical issues efficiently.
Effectively communicate technical information to customers and internal stakeholders and Follows follow up on open bugs and issues filed with Engineering.
Work proactively with customers on activities such as coordinating upgrades, communicating upcoming features, and ensuring their installation is running smoothly.
Manage urgent customer outages during business hours.

Training

May provide training and guidance on an area of expertise within a squad. Works on developing their own training/teaching skills.

Customer advocacy

Advocates for the customer and the team as a priority. May act as a liaison between customer and Engineering.

Product Feedback

Identifies and reports bugs and feature requests based on customer feedback.

Process Improvement

Updates various repos (e.g., team documentation, public documentation, support discussions). Actively contributes to cross-organization and team strategy discussions.

Knowledge Attainment & Sharing

Takes deliberate steps toward becoming a subject matter expert in one or more areas. Actively seeks assistance in specialty areas. Acts as a SME of one or more categories within a squad.

Qualifications

Required Qualifications:

5+ years' experience in technical customer support, technical writing, system administration, or related roles,

•

OR bachelor's degree in computer science or related field AND 3+ years' experience in technical customer support, technical writing, system administration, or related roles,

•

OR equivalent experience.
Ability to be On-Duty weekends and holidays on a rotation basis (8 hour shifts, during normal work hours).

Preferred Qualifications:

Proficiency in using and troubleshooting Git, GitHub or similar version control systems, with a strong understanding of software development workflows and tools, such as CI/CD pipelines,code security, issue tracking systems, code editors/IDEs(e.g., VS Code, IntelliJ IDEA)
Experience performing Linux system administration and working experience with common tools like Docker, systemd, openssl, etc
Familiarity with production-level virtualization platforms and/or cloud providers (e.g., VMware ESX, KVM, AWS, Azure)
Experience in customer-service oriented environment, with strong teamwork, collaboration, adaptability, and initiative. Experience providing technical support to enterprise customers is required, along with exceptional verbal, written, organizational, presentation, and communication skills.

Compensation Range

The base salary range for this job is USD $41.25 - USD $109.43 /Hr.

These pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.

This position will be open for a minimum of 3 days, with applications accepted on an ongoing basis until the position is filled.

GitHub values

Customer-obsessed
Ship to learn
Growth mindset
Own the outcome
Better together
Diverse and inclusive

Manager fundamentals

Model
Coach
Care

Leadership principles

Create clarity
Generate energy
Deliver success

Who We Are

GitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.

Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are - because we know that people flourish when they can work on their own terms.

Join us, and let’s change the world, together.

EEO Statement

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate! Troubleshooting and Ticket Work

Regularly troubleshoot tickets of varying complexity with minimal or no assistance. Progresses assigned open tickets and assigned new tickets with timely, high-quality replies within the assigned squad. Follows up on open bugs and issues filed with Engineering.
Provide real-time customer support via phone and chat, leveraging screen sharing and other remote troubleshooting tools to diagnose and resolve technical issues efficiently.
Effectively communicate technical information to customers and internal stakeholders and Follows follow up on open bugs and issues filed with Engineering.
Work proactively with customers on activities such as coordinating upgrades, communicating upcoming features, and ensuring their installation is running smoothly.
Manage urgent customer outages during business hours.